PRS-T1 Well Well

Pomtroll · 10-07-2011, 09:19 PM

Just got a call from Sony asking about what was wrong with my Sony & if I was able to pick up a replacement. Said I was able to & that I was pleased with the Customer Support. He thanked me for my time & is sending me a coupon code for my inconvenience. I do wonder if Sony is trying harder. Especially here in the USA.

Bookworm_Girl · 10-07-2011, 09:52 PM

Wow! That is better customer service than has been reported to be typical of Sony in the past! I hope your replacement works out better for you.

beespeckled · 10-07-2011, 09:55 PM

That is great Pomtoll, hoping everything goes smoothly now w/the new t1

ScalyFreak · 10-07-2011, 10:01 PM

Wow. Are you sure that wasn't a prank call?

carpetmojo · 10-08-2011, 06:15 AM

'Spect they've got religion.

Consumerism that is.

elemenoP · 10-08-2011, 09:11 AM

Maybe they know you're a MobileRead fanatic and it's in their best interest to have you saying good things about Sony??

eP

Pegster · 10-08-2011, 09:14 AM

Glad to know that you're getting sorted, Pomtroll! I have to say that I phoned Sony Customer Services yesterday about the difficulties I've been having with their Reader for PC software. The guy spent nearly 1 1/2 hours on the phone with me sorting it out. He also took note of the criticisms I had of the software and graciously too, considering I was a bit irate after having the software crash on me repeatedly! So a couple of thumbs up from me on their CS.

10-07-2011, 09:19 PM	#1
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	Well Well Just got a call from Sony asking about what was wrong with my Sony & if I was able to pick up a replacement. Said I was able to & that I was pleased with the Customer Support. He thanked me for my time & is sending me a coupon code for my inconvenience. I do wonder if Sony is trying harder. Especially here in the USA.

10-07-2011, 09:52 PM	#2
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	Wow! That is better customer service than has been reported to be typical of Sony in the past! I hope your replacement works out better for you.

10-07-2011, 09:55 PM	#3
beespeckled Zealot Posts: 148 Karma: 80874 Join Date: Apr 2010 Location: Pacific NW USA Device: KOBO Aura One; Kindle Oasis 3	That is great Pomtoll, hoping everything goes smoothly now w/the new t1

10-07-2011, 10:01 PM	#4
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	Wow. Are you sure that wasn't a prank call?

10-08-2011, 06:15 AM	#5
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	'Spect they've got religion. Consumerism that is.

10-08-2011, 09:11 AM	#6
elemenoP Wizard Posts: 1,717 Karma: 3790058 Join Date: Oct 2010 Location: NYC Device: Kindle Paperwhite, Sony 650	Maybe they know you're a MobileRead fanatic and it's in their best interest to have you saying good things about Sony?? eP

10-08-2011, 09:14 AM	#7
Pegster Devourer of Books Posts: 135 Karma: 508928 Join Date: Nov 2009 Location: Southeastern US Device: Sony PRS-505, Sony PRS-350, Sony PRS-T1, Samsung S5	Glad to know that you're getting sorted, Pomtroll! I have to say that I phoned Sony Customer Services yesterday about the difficulties I've been having with their Reader for PC software. The guy spent nearly 1 1/2 hours on the phone with me sorting it out. He also took note of the criticisms I had of the software and graciously too, considering I was a bit irate after having the software crash on me repeatedly! So a couple of thumbs up from me on their CS.

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