Can't connect to my PC

ziplizard · 02-26-2009, 09:20 PM

I JUST got my Kindle 2.0 and was very happy until I tried to connect it to my PC and nothing happened. The battery icon doesn't have a lightning bolt on it (it's about 90% charged right now so it SHOULD be charging when I hooked it up, shouldn't it?) but the yellow light at the bottom of the Kindle is lit. The Kindle's screen doesn't change to the USB screen that the How To guide said it should and my computer doesn't show an extra drive plugged into it or any other message. I tried plugging my Kindle into 3 different USB ports on my computer so it wasn't the USB port's fault. I'm hoping to bring this baby to work (to brag/show off with) and was really hoping to load it with some goodies tonight. Thanks!!

PS: I have wireless off at them moment. I don't think that would change anything, but just in case...

Ervserver · 02-26-2009, 09:48 PM

I've read many who had the same complaint, Amazon is sending them new units

ziplizard · 02-26-2009, 10:01 PM

Darn. I was hoping I just missed turning on the "Magically everything works now" button or something. I just sent out an e-mail to Amazon. I guess here comes another week or so of constantly watching the 'Track My Packages' page

Ervserver: Thanks for the quick reply!!!!!!

adfleisher · 02-26-2009, 10:57 PM

mine did the same thing, and all i needed to do was hold down the power buttin for the prescribed 15 seconds to reset it and all was well. Give it a shot, your mileage may vary.

ziplizard · 02-27-2009, 12:04 AM

adfleisher: I just tried that and no go (and yes, I saw the 'boot-up' screen when it was turning on). My kindle hates me

peekay · 02-27-2009, 12:29 AM

15 seconds reboot worked for my brand spankin new kindle 2. Out of the box I got no connection when I plugged the USB into my mac - but now things are running smoothly thanks for the help!

PK1 · 02-27-2009, 07:01 PM

I can't get mine to charge either and I did the reboot twice. I don't want to give it up already

ziplizard · 02-27-2009, 08:53 PM

Okay, this was really stupid of me, but all I had to do was restart my PC (I don't do that very often b/c it takes forever to reboot and then it took me, like, 3 more restarts before I got my PC normal stuff all working...).

FYI, every time my computer froze and I had to restart before I was able to unplug my Kindle properly, I had to do that hard reset thing on my Kindle.

cejaxon · 02-28-2009, 08:45 AM

First, I want to thank folks in this forum & in others I read for helping me troubleshoot the same problem I experienced with my husband's new Kindle 2 (I'm a tech writer, so he lets me solve all his toys' tech problems). We experienced this problem (of the computer not recognizing the Kindle via the USB connection) on both of our Macs & on my office's PC (Windows XP). Per other places on the web, I've seen it has happened to Vista users as well.

Using the reset button was -- for us -- the solution. I did have to reset it more than once, so for those of you who may not yet have had success, be sure to fiddle a bit. Assuming you have the USB hooked up to both your Kindle & computer while you hold the reset button (try counting slowly to 20), on your Kindle, you should see an image of the USB cable when the Kindle is in the correct state of "resettedness." Shortly after that, I saw the Kindle appear in the Finder window. Happy day!

My question/beef is: what's up with Kindle support? & what's up with Kindle documentation? I emailed Amazon a query about this issue before I did the online research & the reply I got from them was that I had to call them personally. Huh? This is clearly a common problem & (for most people) one with a simple, easy-to-describe-solution. Per the online fora, this was a problem for Kindle 1, also. So why doesn't the documentation contain a little troubleshooting tip to this effect & why aren't the support people aware of this simple trick to resolve a seemingly pervasive & common problem? Since it seems to be an intermittent problem also (per what I've read, if you "solve" it once, it may recur but the solution will work again), I recognize that it may be difficult to fix on the Kindle itself, but fixing the documentation & training the support team is comparatively cheap.

This isn't something Amazon can or should hide because they want to pretend the Kindle is problem-free -- iPods have a similar issue & Apple takes the lead in informing users about the "the 5 R's." I hope Amazon fixes its response to this issue since Bezos is betting the store -- so to speak -- on Kindle's success.

GRU · 03-06-2009, 09:20 PM

Ervserver,
I wish! Actually I made the mistake of telling Amazon that a friend's laptop recognized it so they said problem solved even though it doesn't work on MY computer! And since then have consistently ignored my pleas for help.

daffy4u · 03-06-2009, 09:31 PM

Quote:

Originally Posted by GRU

Ervserver,
I wish! Actually I made the mistake of telling Amazon that a friend's laptop recognized it so they said problem solved even though it doesn't work on MY computer! And since then have consistently ignored my pleas for help.

Did your computer act as though it was installing new driver software when you first connected it?

GRU · 03-07-2009, 12:49 AM

Quote:

Originally Posted by daffy4u

Did your computer act as though it was installing new driver software when you first connected it?

No, it didn't respond whatsoever--it acted as if nothing had been plugged into it. Any ideas?
Thank you.

daffy4u · 03-07-2009, 12:59 AM

Quote:

Originally Posted by GRU

No, it didn't respond whatsoever--it acted as if nothing had been plugged into it. Any ideas?
Thank you.

What OS are you using?

pilotbob · 03-07-2009, 01:29 PM

Quote:

Originally Posted by GRU

No, it didn't respond whatsoever--it acted as if nothing had been plugged into it. Any ideas?
Thank you.

Do other USB devices work, like for example, a thumb drive?

Make sure you try the USB ports on the "back" of your computer in addition to those in the front.

BOb

KCB · 03-07-2009, 02:31 PM

back ports usually have more power.. also, it could be your anti-virus/spyware software holding it up.. turn it off and try it. if it works, then mark it as safe so it works with the software turned on.

02-26-2009, 09:20 PM	#1
ziplizard Enthusiast Posts: 45 Karma: 142 Join Date: Feb 2009 Device: Kindle 2.0	Can't connect to my PC I JUST got my Kindle 2.0 and was very happy until I tried to connect it to my PC and nothing happened. The battery icon doesn't have a lightning bolt on it (it's about 90% charged right now so it SHOULD be charging when I hooked it up, shouldn't it?) but the yellow light at the bottom of the Kindle is lit. The Kindle's screen doesn't change to the USB screen that the How To guide said it should and my computer doesn't show an extra drive plugged into it or any other message. I tried plugging my Kindle into 3 different USB ports on my computer so it wasn't the USB port's fault. I'm hoping to bring this baby to work (to brag/show off with) and was really hoping to load it with some goodies tonight. Thanks!! PS: I have wireless off at them moment. I don't think that would change anything, but just in case... Last edited by ziplizard; 02-26-2009 at 09:25 PM.

02-28-2009, 08:45 AM	#9
cejaxon Junior Member Posts: 7 Karma: 10 Join Date: Feb 2009 Device: kindle 2	Problems with connecting to PC or Mac First, I want to thank folks in this forum & in others I read for helping me troubleshoot the same problem I experienced with my husband's new Kindle 2 (I'm a tech writer, so he lets me solve all his toys' tech problems). We experienced this problem (of the computer not recognizing the Kindle via the USB connection) on both of our Macs & on my office's PC (Windows XP). Per other places on the web, I've seen it has happened to Vista users as well. Using the reset button was -- for us -- the solution. I did have to reset it more than once, so for those of you who may not yet have had success, be sure to fiddle a bit. Assuming you have the USB hooked up to both your Kindle & computer while you hold the reset button (try counting slowly to 20), on your Kindle, you should see an image of the USB cable when the Kindle is in the correct state of "resettedness." Shortly after that, I saw the Kindle appear in the Finder window. Happy day! My question/beef is: what's up with Kindle support? & what's up with Kindle documentation? I emailed Amazon a query about this issue before I did the online research & the reply I got from them was that I had to call them personally. Huh? This is clearly a common problem & (for most people) one with a simple, easy-to-describe-solution. Per the online fora, this was a problem for Kindle 1, also. So why doesn't the documentation contain a little troubleshooting tip to this effect & why aren't the support people aware of this simple trick to resolve a seemingly pervasive & common problem? Since it seems to be an intermittent problem also (per what I've read, if you "solve" it once, it may recur but the solution will work again), I recognize that it may be difficult to fix on the Kindle itself, but fixing the documentation & training the support team is comparatively cheap. This isn't something Amazon can or should hide because they want to pretend the Kindle is problem-free -- iPods have a similar issue & Apple takes the lead in informing users about the "the 5 R's." I hope Amazon fixes its response to this issue since Bezos is betting the store -- so to speak -- on Kindle's success.

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02-26-2009, 09:48 PM	#2
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	I've read many who had the same complaint, Amazon is sending them new units

02-26-2009, 10:01 PM	#3
ziplizard Enthusiast Posts: 45 Karma: 142 Join Date: Feb 2009 Device: Kindle 2.0	Darn. I was hoping I just missed turning on the "Magically everything works now" button or something. I just sent out an e-mail to Amazon. I guess here comes another week or so of constantly watching the 'Track My Packages' page Ervserver: Thanks for the quick reply!!!!!!

02-26-2009, 10:57 PM	#4
adfleisher Enthusiast Posts: 43 Karma: 140 Join Date: Aug 2007 Location: Oregon, USA Device: PocketBook 360, Nook	mine did the same thing, and all i needed to do was hold down the power buttin for the prescribed 15 seconds to reset it and all was well. Give it a shot, your mileage may vary.

02-27-2009, 12:04 AM	#5
ziplizard Enthusiast Posts: 45 Karma: 142 Join Date: Feb 2009 Device: Kindle 2.0	adfleisher: I just tried that and no go (and yes, I saw the 'boot-up' screen when it was turning on). My kindle hates me

02-27-2009, 12:29 AM	#6
peekay Junior Member Posts: 1 Karma: 10 Join Date: Feb 2009 Device: Kindle 2	15 seconds reboot worked for my brand spankin new kindle 2. Out of the box I got no connection when I plugged the USB into my mac - but now things are running smoothly thanks for the help!

02-27-2009, 07:01 PM	#7
PK1 Junior Member Posts: 6 Karma: 10 Join Date: Feb 2009 Location: Seattle Device: kindle 2	I can't get mine to charge either and I did the reboot twice. I don't want to give it up already

02-27-2009, 08:53 PM	#8
ziplizard Enthusiast Posts: 45 Karma: 142 Join Date: Feb 2009 Device: Kindle 2.0	Okay, this was really stupid of me, but all I had to do was restart my PC (I don't do that very often b/c it takes forever to reboot and then it took me, like, 3 more restarts before I got my PC normal stuff all working...). FYI, every time my computer froze and I had to restart before I was able to unplug my Kindle properly, I had to do that hard reset thing on my Kindle.

03-06-2009, 09:20 PM	#10
GRU Junior Member Posts: 6 Karma: 10 Join Date: Mar 2009 Device: Kindle 2	Ervserver, I wish! Actually I made the mistake of telling Amazon that a friend's laptop recognized it so they said problem solved even though it doesn't work on MY computer! And since then have consistently ignored my pleas for help.

03-07-2009, 02:31 PM	#15
KCB Member Posts: 11 Karma: 10 Join Date: Feb 2009 Device: kindle 1 and 2	back ports usually have more power.. also, it could be your anti-virus/spyware software holding it up.. turn it off and try it. if it works, then mark it as safe so it works with the software turned on.

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