04-24-2013, 12:54 AM | #496 | |
Wizard
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Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage
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04-24-2013, 12:59 AM | #497 | |
Wizard
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Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage
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Quote:
BTW, my distaste is not just for this issue. Twice I have had problems with purchasing ebooks from them (which I stopped doing a long time ago). One book I purchased and downloaded was blank -- nothing existed beyond the cover. I emailed - no response. I called and they said they would "look into it." (like this year?) Three calls and three months later they finally agreed to refund my purchase. But what's worse is that I checked the book six months later and they were still selling the bad file/book. Nothing had been fixed. Last edited by Skydog; 04-24-2013 at 01:10 AM. |
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04-24-2013, 04:40 AM | #498 |
Trying for calm & polite
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Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
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It sounds to me like the communication between Kobo and whoever is handling the US fulfillment has broken down. Kobo is responsible, of course, but I am not seeing anything that indicates that devices that hit the credit cards don't get delivered. Release date is coming .
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04-24-2013, 08:16 AM | #499 | |
Connoisseur
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Join Date: Jun 2008
Location: California
Device: CybkG3; iPads; Kindle PW2, Fire; NookGlow; KoboGlo, Aura HD, Aura One;
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Quote:
I have only recently (finally) decided to attempt buying a few more ebooks, at low prices and/or with promo codes, but only after verifying (with a sample) that the content looks correct. (Just wanted to have a few fresh ebooks/kepubs for when the Aura arrives.) Last edited by Mikeyboards; 04-24-2013 at 08:20 AM. |
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04-24-2013, 08:59 AM | #500 |
Grand Sorcerer
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Join Date: Mar 2008
Device: KPW1, KA1
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Messages like "did not respond" and "had to go through PayPal to get a refund" do not make me want to buy the Aura, to be honest. If there is one thing I look at when buying new devices, then it is support; maybe even more so than technical specifications.
I'm not a very hard customer, and I don't mind if there's a problem. Shit happens. If it does, I want it fixed in a reasonable time frame, and fixed permanently. Should that not happen, or worse, should I get no response, I might drop the entire company from my "to purchase from"-list for the next 10 years or so. |
04-24-2013, 09:00 AM | #501 |
Trying for calm & polite
Posts: 4,012
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Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
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Just for some perspective: I have purchased 250+ books from Kobo since I opened my account in May 2010 I have had one book that was the wrong encoding (forgot what exactly, but the epub was fixable with Sigil), two books with nonadjustable line spacing, and one book without a cover. I was charged twice one time--I didn't know the first sale had gone through so I hit buy again.
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04-24-2013, 09:02 AM | #502 |
Grand Sorcerer
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Device: KPW1, KA1
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I've had books with no covers or just plain text from several sources; even books from major publishers, bought at BOB or Diesel. I didn't make any fuss out of that as the rest of each of those books was perfectly fine, so I just put the cover in there myself. Still, to be honest, I shouldn't have had to.
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04-24-2013, 09:03 AM | #503 |
Fanatic
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Join Date: Aug 2005
Location: London, UK
Device: Kobo Aura One, iPad, iPhone
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Just bought my Aura case from my local WH Smiths (Holborn), they had the demo unit out but aren't allowed to sell in store until tomorrow, luckily they decided the embargo shouldn't cover Aura accessories, they seemed really surprised I had mine already!
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04-24-2013, 11:45 AM | #504 |
Guru
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Join Date: Mar 2009
Location: Bristol, England
Device: PRS-T1, 1825PT, Galaxy Tab, One X, TF700T, Aura HD, Nexus 7
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Great!
Finally got my shipping notice from WHSmith, shouldn't be too long now before I get my hands on it. Which will be good as my cover has already arrived, just waiting for something to put in it. |
04-24-2013, 11:47 AM | #505 | |
Wizard
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Join Date: May 2010
Device: K3, Kobo Mini
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Quote:
Just this week my co-worker purchased a book and it refused to download to her desktop app or Kobo Touch. After 4 phone calls in 6 days it's still not working and they won't refund her money. It's a $16 book. They keep telling her "We're working on fixing the issue" and expect her to wait who knows how many days/months until they fix it instead of giving her a refund so she can purchase another book. She was extremely frustrated by the customer service reps, having to repeat herself several times so they would understand the simple fact that the books won't download to her reader. I have a Kindle now but will purchase books from Kobo if I find them to be cheaper. At least with Amazon it only takes one click to return a book with a full refund (not a store credit) within 7 days. I don't see why Kobo can't implement this same service. They have one-click buying, they should have one-click returns. |
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04-24-2013, 12:33 PM | #506 |
Member
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Join Date: Jan 2010
Device: PRS505
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Anyone else seeing "bleed through" from the page underneath the page being read ?
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04-24-2013, 01:01 PM | #507 |
Wizard
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Join Date: Mar 2011
Location: Pennsylvania
Device: T1 Red, Kindle Fire, Kindle PW, PW2, Nook HD+, Kobo Mini, Aura HD
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I will hold off on the Aura until I find out if there are any issues with the firmware. It seems to me that with a lot of Kobo introduction of new hardware, there are a few firmware issues. That is why I am still on the sidelines waiting.
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04-24-2013, 01:18 PM | #508 |
Grand Sorcerer
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Location: UK
Device: Kobo: KA1, ClaraHD, Forma, Libra2, Clara2E. PocketBook: TouchHD3
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What value have you set for pages in Settings - Reading Settings - Refresh the screen every? Try a smaller number, or even 1, if you want the screen to completely refresh with each page turn.
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04-24-2013, 01:32 PM | #509 | |
Wizard
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Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Elipsa 2E, Sage, Forma, Libra 2, Clara 2E, Kindle Oasis3, Voyage
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Quote:
I canceled my order, or attempted to. One would think a simple phone call, referencing the order number, would be sufficient. Nope. The c.s. rep said she could not cancel my order directly and my request would be forwarded to another level. Unbelievable. I insisted she send a confirmation email of our conversation. I am finished with Kobo. Last edited by Skydog; 04-24-2013 at 01:36 PM. |
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04-24-2013, 01:55 PM | #510 |
Wizard
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Join Date: Dec 2009
Location: The Heart of Texas
Device: Boox Note2, AuraHD, PDA,
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It turns out that I have purchased exactly one ebook from Kobo, so I do have an acct.
there. Given the recent posts here that one book may remain the only one in my acct. Thanks to Apprentice Alf, it matters not who sells the ebook that I crave, I don't expect that to change when/(if?) the Aura HD I ordered arrives. [OT: Having the ability to disinfect ebooks makes it possible to purchase an author's and/or publisher's product for use on my devices. I have the production of a great many authors and/or publishers to choose from, why would I choose those who make it harder to use their product? Given this, WHO actually benefits from DRM?] The apparent difficulty dealing with Kobo, is no obstacle to my getting a book for my new Aura if/(when?) it gets here. [All thanks to Alf.] Kobo can be as bad an ebook seller as it wishes, just so long as they don't drag down the eReader support dept. with them. Luck; Ken |
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