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Old 07-03-2009, 08:32 PM   #1
hefrench
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Join Date: Jan 2009
Location: Garibaldi Highlands, BC
Device: sony prs-500
Calibre won't recognize PRS-500 after upgrading to version 0.5.14

I've used Calibre for quite a while now and after some initial glitches with my PRS-500 I followed the directions and it's been smooth and wonderful sailing until now.

I just downloaded the latest version of Calibre 0.5.14 and since then my reader won't recognize again. I never use the Sony software -- it's not even installed on my machine anymore. I've unistalled the driver from device mgr and installed the driver from Calibre but it still won't recognize. The PC acknowledges it's installed when I plug in the USB but the Calibre software doesn't. I've reset the Sony reader itself and still nothing. I'm desperate. Going on holiday and want to upload my zillion new books LOL. Any help will be greatly appreciated.
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Old 07-04-2009, 11:30 AM   #2
kovidgoyal
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TRunn the command

calibre-debug -d

in a command prompt and post the output (with your 500 connected)
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Old 07-04-2009, 12:08 PM   #3
hefrench
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Join Date: Jan 2009
Location: Garibaldi Highlands, BC
Device: sony prs-500
just ran it and this is what I got and the device was plugged in:

C:\Documents and Settings\Heidi>calibre-debug -d
USB devices on system: [u'usb\\root_hub&vid8086&pid24c4&rev0001', u'usb\\root_hu
b&vid8086&pid24c2&rev0001', u'usb\\root_hub&vid8086&pid24c7&rev0001', u'usb\\roo
t_hub20&vid8086&pid24cd&rev0001', u'usb\\vid_046d&pid_c016&rev_0340', u'usb\\vid
_050d&pid_0201&rev_0000', u'usb\\vid_054c&pid_029b&rev_0100', u'usb\\vid_0928&pi
d_0002&rev_0000', u'usb\\vid_0bc2&pid_3001&rev_0000', u'usb\\vid_413c&pid_0058&r
ev_0000']
Drives detected:
(ID, Partitions, Drive letter)
('IDE\\DISKFUJITSU_MHV2080AH______________________ _000000A0\\5&2B81B351&
0&0.0.0', 0, u'C:\\')
('USBSTOR\\DISK&VEN_SEAGATE&PROD_FREEAGENT&REV_102 D\\2GEV4WCA&0', 1, u'E
:\\')
('USBSTOR\\DISK&VEN_WDC_WD16&PROD_00AAJS-60PSA0&REV_21.1\\6BCDEF00000012
87&0', 2, u'F:\\')
Looking for PRS500
Device Connected: <class 'calibre.devices.prs500.driver.PRS500'>
Trying to open device...
Traceback (most recent call last):
File "debug.py", line 179, in <module>
File "debug.py", line 161, in main
File "debug.py", line 124, in debug_device_driver
File "calibre\devices\prs500\driver.pyo", line 235, in open
calibre.devices.errors.DeviceError: Unable to find SONY Reader. Is it connected?


Thanks for your help!
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Old 07-05-2009, 10:26 AM   #4
kovidgoyal
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That error indicates the calibre driver for the prs500 is not properly installed. Try uninstalling the driver. reboot. righ click the prs500.inf file in the driver sub directory of the calibre installation folder and select install. Then connect the 500. Windows should ask for the driver, just point it to the calibre drivers directory
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