TigerDirect just CANCELLED my July-4th-order (Sony PRS500)

Clemenseken · 07-23-2007, 08:57 AM

They really did it

I cannot believe it.

TigerDirect CONFIRMED my order of 3 units Sony PRS500 on July, 4th.

They received my money two weeks ago.

Lateron they CHANGED the price demanded from $99.99 to $249.99.

I sent them more than 15 emails. I spoke a dozen times to their agents.

Today they CANCELLED my order.

(I added the following text: )

ATTENTION: I wrote a NEW POST as TigerDirect finally "found" some Sonys for shipment after all !!!
Can be found here: https://www.mobileread.com/forums/sho...6&postcount=87

The same day my order was cancelled and I started this thread (but hours later) I got an email (quoted in the NEW POST) from a TD manager who apologized and finally found Sonys for shipment to me...

athlonkmf · 07-23-2007, 10:49 AM

did they give you a refund?

JSWolf · 07-23-2007, 11:53 AM

WOW! That's nasty. If they took your money, they should send you the product. It's their mistake and they did take your money.

Arek_W · 07-23-2007, 12:05 PM

aren't they breaching a purchase contract? is it legal after confirming an order an receiving a payment to first change the price and than refuse the shipment? we need a lawyer on this forum

. Hey, but you are in Germany so .... I guess you have done it from the US

?

jasonkchapman · 07-23-2007, 12:25 PM

I'm wondering if anyone in the US had this problem, or if it was strictly a problem for customers outside the US. I guess I'm still trying to understand just what the heck went on. If it really was a pricing mistake, they had plenty of time to stop the US orders as well, unless it just took them a week to figure out the goof.

JSWolf · 07-23-2007, 12:30 PM

Clemenseken, did they take your money?

Clemenseken · 07-23-2007, 02:09 PM

Quote:

Originally Posted by JSWolf

Clemenseken, did they take your money?

Hi JSWolf: they certainly TOOK my money - but then I had to wire transfer it to them and they MAY have sent it back already (takes 3-7 days to Europe...).

So in the beginning they DID TAKE IT and they've kept it for 2 weeks now.

In between I had some talks with "my" sales agent, Mr. Solo. At first everybody tried to convince me I HAD to pay $250. But there is my/their! "Confirmation" saying $99, isn't there?!!
I assume they wanted to wait until I lost interest in the whole affair...

And I must admit it's all very tiriesome ...
If there won't come some prince(ss in my case) on a white horse and kill the beast I will probably give up soon.
(Last two weeks varied from "dream come true" to "weltuntergang" - hope you understand some good "Germanisms"

)

Arek_W · 07-23-2007, 02:20 PM

I think they could refuse the sale anytime they wanted, its says that SONY Reader is only sold for the US market

. It just sucks to behave that way.

Clemenseken · 07-23-2007, 03:44 PM

A manager at TigerDirect just emailed me asking whether I still want my Sony(s) or would prefer a refund.

(Two hours before my order had been cancelled completely...)

I start to wonder if there is a hidden camera somewhere.

ATTENTION: I wrote a NEW POST as TigerDirect finally "found" some Sonys for shipment after all !!!
Can be found here: https://www.mobileread.com/forums/sho...6&postcount=87

Azayzel · 07-23-2007, 09:00 PM

I would keep trying to push this matter up the corporate ladder. Perhaps you need to send a letter to their PR department or the CEO? I'd be mighty angry considering the amount of TD Readers that ended up getting posted on eBay and then to have yours cancelled. Keep pushing & good luck!

Clemenseken · 07-26-2007, 08:57 AM

UPDATE.0.9 alpha : an email "Ship Confirmation" arrived last night!
I found my Tracking Number at UPS site, called in Frankfurt and was told package will arrive Friday morning! (07/26/07)

Steven Lyle Jordan · 07-26-2007, 12:12 PM

We're crossing our fingers for you!...

Alexander Turcic · 07-26-2007, 01:57 PM

Quote:

Originally Posted by Clemenseken

Hi JSWolf: they certainly TOOK my money - but then I had to wire transfer it to them and they MAY have sent it back already (takes 3-7 days to Europe...).

Clemenseken, I hope it'll work out and you receive your Reader. Wiring money overseas is a PITA, not to mention the extra bank fees involved.

View Poll Results: What do you think of TigerDirect's cancelling a paid and confirmed July-4th-order?
That's okay with me. Companies have to look after profits.	1	5.26%
I don't know. I don't want to comment on this.	5	26.32%
That's really mean. I will never buy there again.	13	68.42%
Voters: 19. You may not vote on this poll

07-23-2007, 08:57 AM	#1
Clemenseken eWriter Posts: 267 Karma: 175607 Join Date: May 2007 Location: Frankfurt, FRG Device: PB-IQ / Sony PRS-500	TigerDirect just CANCELLED my July-4th-order (Sony PRS500) They really did it I cannot believe it. TigerDirect CONFIRMED my order of 3 units Sony PRS500 on July, 4th. They received my money two weeks ago. Lateron they CHANGED the price demanded from $99.99 to $249.99. I sent them more than 15 emails. I spoke a dozen times to their agents. Today they CANCELLED my order. (I added the following text: ) ATTENTION: I wrote a NEW POST as TigerDirect finally "found" some Sonys for shipment after all !!! Can be found here: https://www.mobileread.com/forums/sho...6&postcount=87 The same day my order was cancelled and I started this thread (but hours later) I got an email (quoted in the NEW POST) from a TD manager who apologized and finally found Sonys for shipment to me... Last edited by Clemenseken; 07-24-2007 at 04:29 AM.

07-23-2007, 12:05 PM	#4
Arek_W Connoisseur Posts: 76 Karma: 24 Join Date: Jul 2007 Location: Wroclaw, Poland Device: PRS-505, ASUS N636	aren't they breaching a purchase contract? is it legal after confirming an order an receiving a payment to first change the price and than refuse the shipment? we need a lawyer on this forum . Hey, but you are in Germany so .... I guess you have done it from the US?

07-23-2007, 03:44 PM	#9
Clemenseken eWriter Posts: 267 Karma: 175607 Join Date: May 2007 Location: Frankfurt, FRG Device: PB-IQ / Sony PRS-500	A manager at TigerDirect just emailed me asking whether I still want my Sony(s) or would prefer a refund. (Two hours before my order had been cancelled completely...) I start to wonder if there is a hidden camera somewhere. ATTENTION: I wrote a NEW POST as TigerDirect finally "found" some Sonys for shipment after all !!! Can be found here: https://www.mobileread.com/forums/sho...6&postcount=87 Last edited by Clemenseken; 07-24-2007 at 04:27 AM.

07-26-2007, 08:57 AM	#11
Clemenseken eWriter Posts: 267 Karma: 175607 Join Date: May 2007 Location: Frankfurt, FRG Device: PB-IQ / Sony PRS-500	Long awaited Sonys due on tomorrow !!! UPDATE.0.9 alpha : an email "Ship Confirmation" arrived last night! I found my Tracking Number at UPS site, called in Frankfurt and was told package will arrive Friday morning! (07/26/07)

07-23-2007, 10:49 AM	#2
athlonkmf Guru Posts: 714 Karma: 1014039 Join Date: May 2007 Device: Sony PRS-500, Sony PRS-505, Kindle 3, Sony PRS350, iPad 64GB	did they give you a refund?

07-23-2007, 11:53 AM	#3
JSWolf Resident Curmudgeon Posts: 74,190 Karma: 129333564 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	WOW! That's nasty. If they took your money, they should send you the product. It's their mistake and they did take your money.

07-23-2007, 12:25 PM	#5
jasonkchapman Guru Posts: 767 Karma: 2347 Join Date: Jul 2007 Location: NYC Device: Sony Reader, nook, Droid, nookColor, nookTablet	I'm wondering if anyone in the US had this problem, or if it was strictly a problem for customers outside the US. I guess I'm still trying to understand just what the heck went on. If it really was a pricing mistake, they had plenty of time to stop the US orders as well, unless it just took them a week to figure out the goof.

07-23-2007, 12:30 PM	#6
JSWolf Resident Curmudgeon Posts: 74,190 Karma: 129333564 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Clemenseken, did they take your money?

07-23-2007, 02:20 PM	#8
Arek_W Connoisseur Posts: 76 Karma: 24 Join Date: Jul 2007 Location: Wroclaw, Poland Device: PRS-505, ASUS N636	I think they could refuse the sale anytime they wanted, its says that SONY Reader is only sold for the US market . It just sucks to behave that way.

07-23-2007, 09:00 PM	#10
Azayzel Cache Ninja! Posts: 643 Karma: 1002300 Join Date: Jan 2007 Location: Tokyo, Japan Device: PRS-500, HTC Shift, iPod Touch, iPaq 4150, TC1100, Panasonic WordsGear	I would keep trying to push this matter up the corporate ladder. Perhaps you need to send a letter to their PR department or the CEO? I'd be mighty angry considering the amount of TD Readers that ended up getting posted on eBay and then to have yours cancelled. Keep pushing & good luck!

07-26-2007, 12:12 PM	#12
Steven Lyle Jordan Grand Sorcerer Posts: 8,478 Karma: 5171130 Join Date: Jan 2006 Device: none	We're crossing our fingers for you!...

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