Help for a Kobo Newbie

[velvetsun]

Hi everyone,

New here and to the world of Kobo. I have had problems getting answers from the Kobo website, so i thought i would see if anyone here could answer a question for me.

I just received my Aura HD yesterday, and i am noticing that it runs VERY slowly. For a while it was stuck syncing for over an hour (i don't have THAT many books to slow it down). Also, the page turns are very sluggish as well.

Is this just how the device is? Or are there any steps i can take to try and rectify the problems?

I have a Kindle and a Nook, so i am no stranger to eReaders.

[dordale]

velvetsun--
What you're experiencing with your Kobo Aura HD is not at all normal. I have both an Aura HD and a Kindle PW2--and don't notice a difference in how each of them operates. When I tested the page turns on each of them side by side, the Kindle seemed to be just a hair faster--but not something I would notice if they weren't right next to each other.

You might try a basic reset of your Aura HD to see if that helps. If not you might want to go a step further and do a full factory reset--but be warned if you do this, you'll lose everything on your Kobo and have to re-register the device to your account.

Here's a link to Kobo's website that discusses the basic and factory resets:

http://www.kobo.com/help/en-US/artic...r-kobo-ereader

Good luck!

[velvetsun]

Thanks for the response.

I tried the basic reset and it seems to have helped a bit with the page turn delay...but i had the same problem attempting to sync.

I REALLY don't want to go through the hassle of doing a factory reset. This whole Kobo experience has NOT been a pleasant one for me up to this point LOL. Which sucks because i had been planning on buying one for a long time, and had heard such good things about them.

Originally Posted by dordale

velvetsun--
What you're experiencing with your Kobo Aura HD is not at all normal. I have both an Aura HD and a Kindle PW2--and don't notice a difference in how each of them operates. When I tested the page turns on each of them side by side, the Kindle seemed to be just a hair faster--but not something I would notice if they weren't right next to each other.

You might try a basic reset of your Aura HD to see if that helps. If not you might want to go a step further and do a full factory reset--but be warned if you do this, you'll lose everything on your Kobo and have to re-register the device to your account.

Here's a link to Kobo's website that discusses the basic and factory resets:

http://www.kobo.com/help/en-US/artic...r-kobo-ereader

Good luck!

[meeera]

Honestly, I think the factory reset is the next step. Can I ask what hassle you're trying to avoid? If you've got all your books set up through Kobo, they'll sync, and it will just take time (set and forget time, not your time).

If you've got your books set up through Calibre, just make sure you've tagged the ones you want on the device (connect, look at the books on the device, and give them a tag of your choice), and it's pretty trivial to put them back on, again, just taking a little time (not your time, Calibre's time).

If you've organised your shelves on your device and nowhere else, with sideloaded epubs - get thee to the pinned post on organising your shelves with Calibre. This takes time to set up, but it's worth it.

If it's losing annotations and page last read, use KoboUtilities to save them to Calibre.

I suspect it will save you hassle in the long run, rather than avoiding it - and if you contact Kobo Help, they're going to suggest it anyhow.

[velvetsun]

I performed the factory reset and now the device is completely unresponsive.
Just spent the last half hour on the phone with Kobo customer support and now i just have to wait for them to get around to sending me a replacement (I have already submitted the pictures of the device and copy of my receipt they requested).

[dordale]

velvetsun--I hope you get your replacement Aura HD shortly and that it works better for you than the one you now have! Sounds like you definitely got a bum unit the first time around.

[velvetsun]

Originally Posted by dordale

velvetsun--I hope you get your replacement Aura HD shortly and that it works better for you than the one you now have! Sounds like you definitely got a bum unit the first time around.

Nothing has been settled as of now. They keep emailing me and telling me to go through all the same steps i have been through over and over (factory resets etc), so i feel like i am running around in circles. I probably should have just stuck with my Kindle. LOL

[Anthem]

Originally Posted by velvetsun

Nothing has been settled as of now. They keep emailing me and telling me to go through all the same steps i have been through over and over (factory resets etc), so i feel like i am running around in circles. I probably should have just stuck with my Kindle. LOL