You Tube Problem Being Investigated

pokee · 10-30-2011, 08:27 PM

For everyone that is trying You Tube with spotty success, Darrell at Kobo is speaking with the development team tomorrow to try to resolve the issue - or at least get more information about it.

He did recommend what another poster already recommended - to turn off/disable HQ - although that didn't work for me, it did work for some.

I may hear back from him tomorrow with more info on this.

spikexp · 10-30-2011, 09:11 PM

Well, I can't use youtube in browser, but the official youtube app (the real app, not a link to the website) work very well even in HQ.

viviena · 10-31-2011, 02:05 AM

This is the YouTube app, pokee? I've hesitated to suggest this because its effectiveness varies depending on the device and who knows how heavily tweaked from standard Android the Vox is, but what has sometimes worked for me in the past when the YouTube app has acted up on my Android devices is to go to Settings > Applications > Manage applications* > find and tap YouTube > if running already, Force stop > Clear cache > if still not working, repeat Force stop, Clear cache, Clear data.

* I think these steps are standard across Android 2.3 devices, but am not positive.

- Clear cache will clear temporary data from the app.
- Clear data will clear any personal data, e.g. if you're logged into YouTube via the app you'll have to reenter your details after this.

pokee · 10-31-2011, 01:31 PM

Hmmm...I'll try this viviena to see if it works - thanks! Seems like it could, since I was able to play my first video, and then had problems after that...

SensualPoet · 10-31-2011, 07:40 PM

I tried installing the youtube android app (2.2.1.4?) and that seems to yield good results. The YouTube icon that ships is just a browser link.

pokee · 10-31-2011, 10:20 PM

I tried that...still won't work for me...the only thing that will work is a you tube 'viewer' app - but that means I can't log into my account or follow anyone on You Tube...

10-30-2011, 08:27 PM	#1
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	You Tube Problem Being Investigated For everyone that is trying You Tube with spotty success, Darrell at Kobo is speaking with the development team tomorrow to try to resolve the issue - or at least get more information about it. He did recommend what another poster already recommended - to turn off/disable HQ - although that didn't work for me, it did work for some. I may hear back from him tomorrow with more info on this.

10-31-2011, 02:05 AM	#3
viviena Evangelist Posts: 412 Karma: 520610 Join Date: May 2010 Location: Canberra, Australia Device: Currently Kobo Clara HD and Aura One, iPad	This is the YouTube app, pokee? I've hesitated to suggest this because its effectiveness varies depending on the device and who knows how heavily tweaked from standard Android the Vox is, but what has sometimes worked for me in the past when the YouTube app has acted up on my Android devices is to go to Settings > Applications > Manage applications* > find and tap YouTube > if running already, Force stop > Clear cache > if still not working, repeat Force stop, Clear cache, Clear data. * I think these steps are standard across Android 2.3 devices, but am not positive. - Clear cache will clear temporary data from the app. - Clear data will clear any personal data, e.g. if you're logged into YouTube via the app you'll have to reenter your details after this. Last edited by viviena; 10-31-2011 at 02:10 AM. Reason: clarification

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10-30-2011, 09:11 PM	#2
spikexp Connoisseur Posts: 88 Karma: 4132 Join Date: Oct 2011 Device: Kobo Vox	Well, I can't use youtube in browser, but the official youtube app (the real app, not a link to the website) work very well even in HQ.

10-31-2011, 01:31 PM	#4
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Hmmm...I'll try this viviena to see if it works - thanks! Seems like it could, since I was able to play my first video, and then had problems after that...

10-31-2011, 07:40 PM	#5
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	I tried installing the youtube android app (2.2.1.4?) and that seems to yield good results. The YouTube icon that ships is just a browser link.

10-31-2011, 10:20 PM	#6
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	I tried that...still won't work for me...the only thing that will work is a you tube 'viewer' app - but that means I can't log into my account or follow anyone on You Tube...

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