Frustrated by fading

ChrisChillin · 12-08-2010, 09:48 PM

So I received my Kindle 3 for my birthday two weeks ago and have been an avid and enthusiastic user. Two days ago I noticed that I was one of the victims of the dreaded Key Fade. So yesterday I called Amazon and they overnighted me a replacement.

On the plus side, I'm pleased with the prompt and helpful customer service. And I'm glad I could easily transfer my journal article PDFs with notes and highlights intact.

On the negative side, it's annoying that while I can import the collection categories and all my documents, there seems to be no automatic way to have books and documents sorted into their collections just like on my original Kindle. Unless, that is, I'm missing something and someone can tell me what that is...

But what is most disappointing is that the "new" Kindle seems to have a bit of fading on a couple of its buttons as well! I'm willing to work with the new one for the next week or two (gotta love the 30-day window) and see if my initial observations are borne out. But then what? Do I just keep going through this rigmarole, asking for another replacement until they get it right? Yes, there's already an element of sadness at the thought of returning my original (which is a gift, after all). And I don't want to keep re-organizing my documents. Part of me thinks maybe I could live with the key fade, although my wife thinks I ultimately won't be happy about it in the long run.

I'm just not sure what to do right now. But at least I have some time to figure it out.

Thoughts?

duckeedoug · 12-08-2010, 09:56 PM

I am having a bit of fading on the 4-way switch as well. I noticed it a couple of weeks ago, but I'm in no hurry too have it replace. I'll give it a couple of months and then hopefully Amazon will have improved their ink, yet again.

charonme · 12-09-2010, 03:31 AM

could you please post a photo? thanks

vermontcathy · 12-09-2010, 02:30 PM

A tip about collections. First, put all your books on your new kindle. THEN import collections from another kindle (where the heck is this choice? I can't find it on my kindle, but maybe that's because I already have imported collections...). Then the books will pop into the correct collections automatically. This only works for books you bought from Amazon.

violent23 · 12-09-2010, 04:10 PM

My down arrow on the four way key is fading as well. It is a bummer, plus I bought mine at target, so calling Amazon for a replacement will be a nightmare.

rpv · 12-09-2010, 07:27 PM

Touch screens on ipads are an advantage in this regard.. oh only if we had touch screen tablets..

ChrisChillin · 12-09-2010, 08:12 PM

Well, at least CS continues to be helpful. They're sending another replacement and I'm shipping back the first replacement to them.

TheKindleWorm · 12-10-2010, 04:25 AM

Quote:

Originally Posted by ChrisChillin

Well, at least CS continues to be helpful. They're sending another replacement and I'm shipping back the first replacement to them.

Great, let's hope this one is all good. Not had any fading on mine yet and the keyboard has been used pretty extensively - so there are non-fading ones out there!

Barty · 12-10-2010, 11:17 AM

Do you have the graphite? I think the white ink is more susceptible to fading. Mine is fading also, but Im way past my 30 days so I'll just wait til it gets really bad or some other problems crop up.

just_jeepin · 12-10-2010, 11:51 AM

Wouldn't the fading ink be considered a product defect which should fall under the 1 year warranty?

FYI - Mine's fading also.

12-08-2010, 09:48 PM	#1
ChrisChillin Eckhartian Posts: 334 Karma: 1766384 Join Date: Oct 2010 Location: USA Device: Kindle Touch	Frustrated by fading So I received my Kindle 3 for my birthday two weeks ago and have been an avid and enthusiastic user. Two days ago I noticed that I was one of the victims of the dreaded Key Fade. So yesterday I called Amazon and they overnighted me a replacement. On the plus side, I'm pleased with the prompt and helpful customer service. And I'm glad I could easily transfer my journal article PDFs with notes and highlights intact. On the negative side, it's annoying that while I can import the collection categories and all my documents, there seems to be no automatic way to have books and documents sorted into their collections just like on my original Kindle. Unless, that is, I'm missing something and someone can tell me what that is... But what is most disappointing is that the "new" Kindle seems to have a bit of fading on a couple of its buttons as well! I'm willing to work with the new one for the next week or two (gotta love the 30-day window) and see if my initial observations are borne out. But then what? Do I just keep going through this rigmarole, asking for another replacement until they get it right? Yes, there's already an element of sadness at the thought of returning my original (which is a gift, after all). And I don't want to keep re-organizing my documents. Part of me thinks maybe I could live with the key fade, although my wife thinks I ultimately won't be happy about it in the long run. I'm just not sure what to do right now. But at least I have some time to figure it out. Thoughts?

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12-08-2010, 09:56 PM	#2
duckeedoug Zealot Posts: 122 Karma: 160 Join Date: Mar 2008 Device: Sony PRS 505	I am having a bit of fading on the 4-way switch as well. I noticed it a couple of weeks ago, but I'm in no hurry too have it replace. I'll give it a couple of months and then hopefully Amazon will have improved their ink, yet again.

12-09-2010, 03:31 AM	#3
charonme Zealot Posts: 103 Karma: 11904 Join Date: Nov 2010 Device: K3	could you please post a photo? thanks

12-09-2010, 02:30 PM	#4
vermontcathy Connoisseur Posts: 98 Karma: 10000 Join Date: Dec 2009 Location: vermont Device: Kindle 11, PW5, Oasis	A tip about collections. First, put all your books on your new kindle. THEN import collections from another kindle (where the heck is this choice? I can't find it on my kindle, but maybe that's because I already have imported collections...). Then the books will pop into the correct collections automatically. This only works for books you bought from Amazon.

12-09-2010, 04:10 PM	#5
violent23 Connoisseur Posts: 83 Karma: 674 Join Date: Oct 2010 Device: Kindle Oasis 2017, Kindle Voyage, Kindle Paperwhite, Kindle Keyboard	My down arrow on the four way key is fading as well. It is a bummer, plus I bought mine at target, so calling Amazon for a replacement will be a nightmare.

12-09-2010, 07:27 PM	#6
rpv Enthusiast Posts: 41 Karma: 502 Join Date: Dec 2010 Location: Bay Area, CA Device: Kindle DX	Touch screens on ipads are an advantage in this regard.. oh only if we had touch screen tablets..

12-09-2010, 08:12 PM	#7
ChrisChillin Eckhartian Posts: 334 Karma: 1766384 Join Date: Oct 2010 Location: USA Device: Kindle Touch	Well, at least CS continues to be helpful. They're sending another replacement and I'm shipping back the first replacement to them.

12-10-2010, 11:17 AM	#9
Barty doofus Posts: 2,522 Karma: 13088847 Join Date: Sep 2010 Device: Kobo Libra 2, Kindle Voyage	Do you have the graphite? I think the white ink is more susceptible to fading. Mine is fading also, but Im way past my 30 days so I'll just wait til it gets really bad or some other problems crop up.

12-10-2010, 11:51 AM	#10
just_jeepin Addict Posts: 297 Karma: 1010848 Join Date: Oct 2005 Device: Kobo Libra 2	Wouldn't the fading ink be considered a product defect which should fall under the 1 year warranty? FYI - Mine's fading also.

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