I'm scared, frustrated, don't know who to go to anymore - Page 27

jrw93 · 02-29-2012, 10:01 PM

/delete

DiapDealer · 02-29-2012, 10:08 PM

Quote:

Originally Posted by jrw93

I'm just glad this entire situation is over.

Me too. I'm spent.

copyrite · 02-29-2012, 10:28 PM

Quote:

Originally Posted by jrw93

/delete

Between the edits and the deletions in this thread I'm not quite sure what to believe. Why do all the editing and deleting if one isn't trying to back peddle a bit on what they've said?!?

PS - I still have the content of what you wrote in my email alert - I'm sure I'm not the only one that read it.

ThomasC · 03-01-2012, 01:23 AM

Moderators,

I think it's about time to close this thread. The initial issue seems to have been addressed and resolved. Further discussion on this topic seems a bit futile imho.

Cheers,
Tom

JoHunt · 03-01-2012, 03:36 AM

Quote:

Originally Posted by jrw93

Recently, I had recieved a e-mail from an Amazon "Account Specialist" that my account was closed because it was linked to an account that was previously closed for "abuse of policy."

Hello,

We've found your account is directly related to another account which has been previously closed for abuse of our policies. As such, your Amazon.com account has been closed and any open orders have been canceled.

Quote:

Originally Posted by jrw93

Hello Jack,

I'm truly sorry for the frustration caused here, as well as for the delay in being able to access your account. When unusual account activity such as this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing of the account is necessary. We’d prefer to work with you to avoid the high number of returns because we do value your business.

So in short, your account was closed due to returning too many items and you then opened another account which was subsequently banned.

Do we finally have the truth?

tubemonkey · 03-01-2012, 05:05 AM

Quote:

Originally Posted by DiapDealer

Me too. I'm spent.

Wanna cigarette?

tubemonkey · 03-01-2012, 05:11 AM

Returns, returns, returns...

I abused Amazon's return policy. I had one return and felt so guilty about it, that I closed my Prime membership to punish myself. Bad monkey...

eLiNK · 03-01-2012, 10:08 AM

don't they all expect double digit returns?

But on a serious note, I do not think such a thing could happen in Europe, at least not in Germany, where we can by law return any product (if it is not tailor-made) withing 2 weeks without any explanation.

Go figure.

ApK · 03-01-2012, 10:10 AM

Quote:

Originally Posted by eLiNK

But on a serious note, I do not think such a thing could happen in Europe, at least not in Germany, where we can by law return any product (if it is not tailor-made) withing 2 weeks without any explanation.

Does the law require that the company keep doing future business with you?

ApK

Rob Lister · 03-01-2012, 10:28 AM

Quote:

Originally Posted by ThomasC

Moderators,

I think it's about time to close this thread. The initial issue seems to have been addressed and resolved. Further discussion on this topic seems a bit futile imho.

Cheers,
Tom

Futility is only one aspect of a thread. Fun is another. I think the moderators should leave the thread open. Those that don't want to read it, or post additional comments to it, need not do so.

ApK · 03-01-2012, 10:45 AM

Quote:

Originally Posted by Rob Lister

Futility is only one aspect of a thread. Fun is another. I think the moderators should leave the thread open. Those that don't want to read it, or post additional comments to it, need not do so.

Now, now, Rob, just be thankful we have people like ThomasC around, who, despite the presence of a highly-effective moderation staff, know the responsibility rests squarely on their shoulders to tell everyone else what they should talk about, how MR should be run, and what is worthy of everyone's attention.

What would we do without posts like his? It would be anarchy, I tell you! We'd all be wasting precious minutes of our lives discussing stuff and joking with each other, when ThomasC knows very well what threads should be closed, and could have saved us from ourselves!

Thank you ThomasC, on behalf of all the membership of MR, thank you! And I'm sure I speak for the moderators, who I'm sure appreciate you telling them how to to their job. Thank you!

ApK

HarryT · 03-01-2012, 11:46 AM

Quote:

Originally Posted by eLiNK

don't they all expect double digit returns?

But on a serious note, I do not think such a thing could happen in Europe, at least not in Germany, where we can by law return any product (if it is not tailor-made) withing 2 weeks without any explanation.

Go figure.

In the UK, too, "Distance Selling" regulations allow you to return products bought online, but there's no requirement for a company to keep doing business with you if you abuse their returns policy.

Polyphemus · 03-01-2012, 02:31 PM

Quote:

Originally Posted by tubemonkey

Wanna cigarette?

Yeah, and a couple of tequila shooters to wash the taste out of my mouth

JSWolf · 03-01-2012, 02:42 PM

The problem is that even if you legitimately return a lot of items due to problems with them, what's to stop Amazon from closing your account? There's nothing saying what too high a return rate is. Yes, it's possible to get defective/damaged merchandise. What if you bought a TV and the TV had a scratch on it that you didn't want. Would you return it or keep it due fear of getting your account closed? It's a shame when a shop makes you scared to use your customer rights and they don't tell you what a high rate of returns is. Does Amazon look at the returns for WHY they were returned? Sure, you can have the too many "I just didn't want it" type returns. But what about the defective/damaged returns. Because it's mail order and you want your item fast, it's not unreasonable to return a damaged/defective item and buy it at a local store.

This is one of the reasons I don't think being tied into Amazon is a good idea. You get your account closed and you lose access to your content and the ability to buy new content.

eLiNK · 03-01-2012, 03:13 PM

Quote:

Originally Posted by ApK

Does the law require that the company keep doing future business with you?

ApK

Good question.
I might be ignorant but I do not know of a single case in which someone's account has been closed because of high amount of returns.

And there are many companies advertising they have 30 day no-question-asked return policy.

The most important thing is companies compete on a different level because of this regulation.

02-29-2012, 10:01 PM	#391
jrw93 Enthusiast Posts: 43 Karma: 666 Join Date: Feb 2012 Device: Kindle, Nook Touch	/delete Last edited by jrw93; 02-29-2012 at 10:15 PM.

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03-01-2012, 01:23 AM	#394
ThomasC Thunder Down Under Posts: 210 Karma: 29154 Join Date: Jun 2010 Device: kindle dxg, K3, K4nt, iPhone	Moderators, I think it's about time to close this thread. The initial issue seems to have been addressed and resolved. Further discussion on this topic seems a bit futile imho. Cheers, Tom

03-01-2012, 05:11 AM	#397
tubemonkey monkey on the fringe Posts: 45,477 Karma: 158151390 Join Date: May 2010 Location: Seattle Metro Device: Moto E6, Echo Show	Returns, returns, returns... I abused Amazon's return policy. I had one return and felt so guilty about it, that I closed my Prime membership to punish myself. Bad monkey...

03-01-2012, 10:08 AM	#398
eLiNK Addict Posts: 344 Karma: 6494 Join Date: Jan 2008 Device: PRS-505, KDXG	don't they all expect double digit returns? But on a serious note, I do not think such a thing could happen in Europe, at least not in Germany, where we can by law return any product (if it is not tailor-made) withing 2 weeks without any explanation. Go figure.

03-01-2012, 02:42 PM	#404
JSWolf Resident Curmudgeon Posts: 73,983 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The problem is that even if you legitimately return a lot of items due to problems with them, what's to stop Amazon from closing your account? There's nothing saying what too high a return rate is. Yes, it's possible to get defective/damaged merchandise. What if you bought a TV and the TV had a scratch on it that you didn't want. Would you return it or keep it due fear of getting your account closed? It's a shame when a shop makes you scared to use your customer rights and they don't tell you what a high rate of returns is. Does Amazon look at the returns for WHY they were returned? Sure, you can have the too many "I just didn't want it" type returns. But what about the defective/damaged returns. Because it's mail order and you want your item fast, it's not unreasonable to return a damaged/defective item and buy it at a local store. This is one of the reasons I don't think being tied into Amazon is a good idea. You get your account closed and you lose access to your content and the ability to buy new content.