phantom touches

jj2005 · 02-15-2011, 05:52 AM

I have an unrooted NC, very often several phantom touches appear making multiple page turns, fake bookmarks, or mark text without touching the screen.
It is becoming really annoying and the only fix I know is to turn of the device

...

A reboot is too time consuming any other fixes out there or does anyone else experience this issue??.

I have found that a rooted device can calibrate the touch screen, but since I have not rooted, and no intention of doing so there must be a way!!!

gtriever · 02-15-2011, 06:46 AM

Fingerprints are not your friend, so keep the screen clean, clean, clean. Also, an Anti-glare screen protector will help. This issue has also been reported if you're using the NC with the charger plugged in, so it may be a charger/cable issue. In that case, B&N can exchange it for you.

taustin · 02-15-2011, 09:32 PM

I've had problems with multiple letters from a single touch when my NC is plugged in. The only time I've see phantom touches, and multiple page turning (or just jumping to a completely random page) is when I get the screen outright wet. I suspect heavy fingerprints from an oily finger might do the same thing. And once it starts that, it won't work right even after I clean the screen until I turn it off and back on (but not a full reboot).

therealguppy · 02-15-2011, 11:27 PM

Quote:

Originally Posted by jj2005

I have an unrooted NC, very often several phantom touches appear making multiple page turns, fake bookmarks, or mark text without touching the screen.
It is becoming really annoying and the only fix I know is to turn of the device

...

A reboot is too time consuming any other fixes out there or does anyone else experience this issue??.

I have found that a rooted device can calibrate the touch screen, but since I have not rooted, and no intention of doing so there must be a way!!!

I suggest you invest in the Screen protection kit from B&N, I got the Antiglare kit and this fixed the issue for me, Just make sure you clean you screen really really well before you put it on.

The Nooks screen is super Sensitive and any oil or moisture will cause this issue. Before i got the Screen Protector I had to constantly clean my screen to keep it from doing this.

PS: O yeah and using the Screen Protector makes you screen silky smooth as well. so much nicer to use.

jj2005 · 02-16-2011, 06:54 AM

Thanks for your answers, just to clarify it is not happening more often when the charger or usb cable is connected, I try to keep the screen hysterically clean so maybe the antiglare protector would help..

Sarahmonster · 04-04-2011, 10:40 PM

Hello,

I am having this same problem. You say the problem is aggravated by having the charger plugged in while you are using it? It didn't start acting up on me until I plugged it in. Just wondering if this could be what is causing the problem

Thanks!

Zarich · 04-05-2011, 12:50 AM

Had the same issue with mine. It would turn pages without touching it. Very annoying.

RAH · 04-05-2011, 07:36 AM

I didn't really have this problem, but I do think you should get the screen protector anyway. It makes it much easier to use the touch screen - your fingers glide MUCH more smoothly (mine used to kind of skitter along the unprotected screen), plus there is less glare.

RainingLemur · 04-05-2011, 11:03 PM

Is the ghost touch occurring in the same area of the touch-screen?

GreenMonkey · 04-07-2011, 12:26 AM

The NC shouldn't be getting phantom touches. I'd exchange it for another unit.

cutterjohn42 · 04-07-2011, 01:33 PM

Quote:

Originally Posted by Sarahmonster

Hello,

I am having this same problem. You say the problem is aggravated by having the charger plugged in while you are using it? It didn't start acting up on me until I plugged it in. Just wondering if this could be what is causing the problem

Thanks!

My #2 NC (replaced #1 w/faulty uUSB port which was an adventure in of itself) has this oversensitivity problem, but I've only noticed it on mine when it's attached to the charger. I'd been told before that it's likely the charger at fault and I should get it exchanged which I haven't bothered to do yet given my last "wonderful" CS experience w/B&N.

WS64 · 04-07-2011, 02:20 PM

Here's B&N's official statement to this:

Quote:

Dear Customer,

Thank you for your email.

Please do not navigate on the NOOKcolor while charging. The screen is
very sensitive while on charging mode.

We apologize for the inconvenience.

Taken from here.

If you want great customer support try Amazon instead...

anamardoll · 04-07-2011, 03:28 PM

Quote:

Originally Posted by WS64

If you want great customer support try Amazon instead...

I haven't had good customer support from either.

Incidentally, quite a few smart phones have the same "phantom touches when charging" issue - including my own AT&T Captivate. I did finally find a charger that didn't cause the phantom touches, but I think it's largely a matter of luck when charger shopping.

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02-15-2011, 05:52 AM	#1
jj2005 Junior Member Posts: 5 Karma: 10 Join Date: Mar 2010 Device: nook	phantom touches I have an unrooted NC, very often several phantom touches appear making multiple page turns, fake bookmarks, or mark text without touching the screen. It is becoming really annoying and the only fix I know is to turn of the device... A reboot is too time consuming any other fixes out there or does anyone else experience this issue??. I have found that a rooted device can calibrate the touch screen, but since I have not rooted, and no intention of doing so there must be a way!!!

02-15-2011, 06:46 AM	#2
gtriever Addict Posts: 281 Karma: 2125576 Join Date: Sep 2010 Device: Kobo Forma	Fingerprints are not your friend, so keep the screen clean, clean, clean. Also, an Anti-glare screen protector will help. This issue has also been reported if you're using the NC with the charger plugged in, so it may be a charger/cable issue. In that case, B&N can exchange it for you.

02-15-2011, 09:32 PM	#3
taustin Wizard Posts: 1,358 Karma: 5766642 Join Date: Aug 2010 Device: Nook	I've had problems with multiple letters from a single touch when my NC is plugged in. The only time I've see phantom touches, and multiple page turning (or just jumping to a completely random page) is when I get the screen outright wet. I suspect heavy fingerprints from an oily finger might do the same thing. And once it starts that, it won't work right even after I clean the screen until I turn it off and back on (but not a full reboot).

02-16-2011, 06:54 AM	#5
jj2005 Junior Member Posts: 5 Karma: 10 Join Date: Mar 2010 Device: nook	Thanks for your answers, just to clarify it is not happening more often when the charger or usb cable is connected, I try to keep the screen hysterically clean so maybe the antiglare protector would help..

04-04-2011, 10:40 PM	#6
Sarahmonster Junior Member Posts: 1 Karma: 10 Join Date: Apr 2011 Device: Nook Color	Hello, I am having this same problem. You say the problem is aggravated by having the charger plugged in while you are using it? It didn't start acting up on me until I plugged it in. Just wondering if this could be what is causing the problem Thanks!

04-05-2011, 12:50 AM	#7
Zarich Zealot Posts: 129 Karma: 1202 Join Date: Feb 2011 Device: Kindle 3 Wi-Fi	Had the same issue with mine. It would turn pages without touching it. Very annoying.

04-05-2011, 07:36 AM	#8
RAH Guru Posts: 611 Karma: 575652 Join Date: Oct 2010 Location: Hampton, NH Device: Color Nook; Nook Touch	I didn't really have this problem, but I do think you should get the screen protector anyway. It makes it much easier to use the touch screen - your fingers glide MUCH more smoothly (mine used to kind of skitter along the unprotected screen), plus there is less glare.

04-05-2011, 11:03 PM	#9
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	Is the ghost touch occurring in the same area of the touch-screen?

04-07-2011, 12:26 AM	#10
GreenMonkey DRM hater Posts: 945 Karma: 2066176 Join Date: Jun 2010 Location: Michigan Device: Nook ST glow, Kindle Voyage	The NC shouldn't be getting phantom touches. I'd exchange it for another unit.

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