fed up with sony

Akumag2 · 01-31-2007, 08:12 PM

So I ordered my Sony reader at the beginning December, finally they decided to send it in Janurary, making it too late to get the $50 credit. It takes nearly 2 weeks in transit, though I did get an email that I will still get the credit.

The box arrives, feels very light. I open it up and there is the reader box an 2 packing peanuts, Im like hmm.
Still feels light and so I marvel at the electronics of the era.

I open the reader box and nothing!!!! no reader, no cd no instructions no charger nothing at all apart from good old fresh air!

An angry call to Sony has them produce a form I receive in my email that I have to fill in and fax back, it then takes them 3 days to acknowledge they got the fax.

Now they will investigate my claim, if I am seen to be in the right they will re oder it for me and ship it at no extra charge, oh how magnanimous of them.

And yet I still wait for my reader to arrive, guess I will just stick with the trusted book, they've served well for thousands of years.

scotty1024 · 01-31-2007, 08:52 PM

After my own Sony Portable Reader fiasco with Sony Style I'm only buying Sony Portable Readers from Borders.

Leaping Gnome · 01-31-2007, 09:51 PM

Wow that sucks Akumag! And you know the assume you are trying to cheat them or something. They should easily be able to compare the shipping weight and tell that nothing was in it, assuming the shipper did not steal it!

scotty, was yours also from the website, or from a store? I had no trouble with my unit from the Sony Style store.

Akumag2 · 02-01-2007, 01:16 AM

Best bit was that shipping box was not tampered with I had to break all the labels when I opened it.

One can only assume then that either the person whom placed it in the shipping box had a lovely Christmas at my expense or nobody figured out it weighs nothing when they packaged it, and come on 2 packing peanuts for a whopping huge box!

Had trouble with both of my Sony mp3 players from their site also and their Connect Sonic Stage for the mp3 players and just one account per computer? And Ive had 4 2GB memory sticks just die on me and had to be shipped back to Sony to be replaced.

I'm still looking forward to the reader when they approve my case and re-order it and I wait another 2 months. But it'll be the last Sony toy for me, thats for sure, well last bar the PS3.

Still going through this forum I'm picking up some cool tips for when it arrives, thanks to all the wonderful people here.

Azayzel · 02-01-2007, 03:56 AM

This sounds exactly like a similar case posted here last week; coincidence or SNAFU? Hope they correct their error for you soon, and that you still get to score the CONNECT credit too. I'd be just as frustrated if the same thing happened to me, though according to the package I received, FedEx was instructed to not leave the box at the door and to only attempt to deliver it twice (eek!).

Good luck!

yvanleterrible · 02-01-2007, 09:02 AM

Might not be someone at Sony. With all the terrorist paranoia going around, it could be someone in the shipping. My package was opened and badly rewrapped but fortunately nothing missed.

KlondikeGeoff · 02-01-2007, 12:10 PM

Quote:

Originally Posted by Akumag2

...But it'll be the last Sony toy for me, thats for sure...

Know what you mean. I've had Sony stuff, especially stereo components, for years, but they are the most frustrating company I've ever dealt with.

Their products are excellent but their customer relations are the worst ever. Trying to get tech support from anybody who knows what they are talking about is next to impossible. Trying to find somebody who cares about your problem is completely impossible!

It has been this way for years and never improves. Too bad, as they have some great stuff, but it is not worth the hassle if anything goes wrong or you need help.

RWood · 02-01-2007, 08:30 PM

As I have mentioned in other threads (and other forums), Sony Customer Service has been wonderful for me. I had a problem with one of their monitors (back when they made computer monitors) that required several returns. After the first trip back they provided prepaid shipping for the next two, the direct phone number to the supervisor, and on the last exchange a free upgrade to the next model version (the one having both a digital plug as well as the regular VGA plug.) My emails and converstaions with Sony about the CONNECT Store have likewise been excellent. Many years ago my Father-in-law had a problem with his BetaMax and picked up the shipping on the first (and only) repair. The BetaMax and the monitor are still working today.

Azayzel · 02-02-2007, 02:15 AM

Beta-what?! Lol, just kidding. It's great to hear that someone is still using that device considering the age. I actually found the original Star Wars trilogy (not the re-release) at a local Goodwill a year or so ago (in the states, not here) and thought it'd be an intersting thing to pick up for my collection. Too bad I can't play them, neat nonetheless. Glad to hear your Sony experience has gone well RWood, too bad most companies have lost the focus that their customer base is what keeps them in business.

01-31-2007, 08:12 PM	#1
Akumag2 Enthusiast Posts: 46 Karma: 10 Join Date: Jan 2007	fed up with sony So I ordered my Sony reader at the beginning December, finally they decided to send it in Janurary, making it too late to get the $50 credit. It takes nearly 2 weeks in transit, though I did get an email that I will still get the credit. The box arrives, feels very light. I open it up and there is the reader box an 2 packing peanuts, Im like hmm. Still feels light and so I marvel at the electronics of the era. I open the reader box and nothing!!!! no reader, no cd no instructions no charger nothing at all apart from good old fresh air! An angry call to Sony has them produce a form I receive in my email that I have to fill in and fax back, it then takes them 3 days to acknowledge they got the fax. Now they will investigate my claim, if I am seen to be in the right they will re oder it for me and ship it at no extra charge, oh how magnanimous of them. And yet I still wait for my reader to arrive, guess I will just stick with the trusted book, they've served well for thousands of years.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
fed up with amazon.com	ozone123	Amazon Kindle	63	04-06-2019 02:20 PM
Help with Diesel...ive tried everything im fed up and dont know what to do	arhoden	Reading and Management	1	01-25-2010 03:21 AM
Fed up with conversion issues on Sony reader	BlackVoid	Which one should I buy?	23	04-14-2008 08:12 AM
Fed up at the moment	HappyMartin	iRex	4	01-09-2008 09:45 AM
Fed-Ex email anyone?	Loopy65	Bookeen	326	12-29-2007 04:31 PM

01-31-2007, 08:52 PM	#2
scotty1024 Banned Posts: 1,300 Karma: 1479 Join Date: Jul 2006 Location: Peoples Republic of Washington Device: Reader / iPhone / Librie / Kindle	After my own Sony Portable Reader fiasco with Sony Style I'm only buying Sony Portable Readers from Borders.

01-31-2007, 09:51 PM	#3
Leaping Gnome Evangelist Posts: 490 Karma: 1641 Join Date: Oct 2006 Location: Louisville Device: Sony Reader PRS-500	Wow that sucks Akumag! And you know the assume you are trying to cheat them or something. They should easily be able to compare the shipping weight and tell that nothing was in it, assuming the shipper did not steal it! scotty, was yours also from the website, or from a store? I had no trouble with my unit from the Sony Style store.

02-01-2007, 01:16 AM	#4
Akumag2 Enthusiast Posts: 46 Karma: 10 Join Date: Jan 2007	Best bit was that shipping box was not tampered with I had to break all the labels when I opened it. One can only assume then that either the person whom placed it in the shipping box had a lovely Christmas at my expense or nobody figured out it weighs nothing when they packaged it, and come on 2 packing peanuts for a whopping huge box! Had trouble with both of my Sony mp3 players from their site also and their Connect Sonic Stage for the mp3 players and just one account per computer? And Ive had 4 2GB memory sticks just die on me and had to be shipped back to Sony to be replaced. I'm still looking forward to the reader when they approve my case and re-order it and I wait another 2 months. But it'll be the last Sony toy for me, thats for sure, well last bar the PS3. Still going through this forum I'm picking up some cool tips for when it arrives, thanks to all the wonderful people here.

02-01-2007, 03:56 AM	#5
Azayzel Cache Ninja! Posts: 643 Karma: 1002300 Join Date: Jan 2007 Location: Tokyo, Japan Device: PRS-500, HTC Shift, iPod Touch, iPaq 4150, TC1100, Panasonic WordsGear	This sounds exactly like a similar case posted here last week; coincidence or SNAFU? Hope they correct their error for you soon, and that you still get to score the CONNECT credit too. I'd be just as frustrated if the same thing happened to me, though according to the package I received, FedEx was instructed to not leave the box at the door and to only attempt to deliver it twice (eek!). Good luck!

02-01-2007, 09:02 AM	#6
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	Might not be someone at Sony. With all the terrorist paranoia going around, it could be someone in the shipping. My package was opened and badly rewrapped but fortunately nothing missed.

02-01-2007, 08:30 PM	#8
RWood Technogeezer Posts: 7,233 Karma: 1601464 Join Date: Nov 2006 Location: Virginia, USA Device: Sony PRS-500	As I have mentioned in other threads (and other forums), Sony Customer Service has been wonderful for me. I had a problem with one of their monitors (back when they made computer monitors) that required several returns. After the first trip back they provided prepaid shipping for the next two, the direct phone number to the supervisor, and on the last exchange a free upgrade to the next model version (the one having both a digital plug as well as the regular VGA plug.) My emails and converstaions with Sony about the CONNECT Store have likewise been excellent. Many years ago my Father-in-law had a problem with his BetaMax and picked up the shipping on the first (and only) repair. The BetaMax and the monitor are still working today.

02-02-2007, 02:15 AM	#9
Azayzel Cache Ninja! Posts: 643 Karma: 1002300 Join Date: Jan 2007 Location: Tokyo, Japan Device: PRS-500, HTC Shift, iPod Touch, iPaq 4150, TC1100, Panasonic WordsGear	Beta-what?! Lol, just kidding. It's great to hear that someone is still using that device considering the age. I actually found the original Star Wars trilogy (not the re-release) at a local Goodwill a year or so ago (in the states, not here) and thought it'd be an intersting thing to pick up for my collection. Too bad I can't play them, neat nonetheless. Glad to hear your Sony experience has gone well RWood, too bad most companies have lost the focus that their customer base is what keeps them in business.

Advert

Advert