Globe subscription -- anyone not get their "paper" this morning? - Page 3

thepossum · 11-08-2011, 07:09 AM

We're up to six days in a row, no newspapers at all, not even ones delivered late.

Mememememe · 11-08-2011, 01:28 PM

Before this latest round of problems, was the subscription delivery adequate? I just started subscribing again a couple of weeks ago (I cancelled my earlier subscriptions in January because I didn't yet have a WiFi Kobo and was too lazy to keep hooking up to my computer every morning). There were certainly some problems in the early going, but they seemed to have cleared them up. I have no idea, however, how things were going between February and October.

thepossum · 11-08-2011, 02:34 PM

The "normal" newspaper delivery had my Toronto Star available for download by 7am every day. That's too late to have it ready before I catch a bus in the morning, but available by the time I make it downtown. Good and consistent from June through most of October.

thepossum · 11-09-2011, 07:22 AM

Seven days, no newspapers

Mike P · 11-09-2011, 01:26 PM

No New York Times for the same time period and when I try to sync I get an "Unknown Error" message, however the wifi works as I am able to connect to the store and use the browser with my Kobo Touch. On a separate note, I was surprised to find out that my newspaper subscriptions do not download to my Kobo Vox (or at least have not thus far).

Other than the "we are working on this e-mail" of few days back, I have not heard anything new. It would help to have some idea of what is happening and a time frame for a resolution to these issues.

Mememememe · 11-10-2011, 08:51 AM

Another day, another non-delivery.

And nothing but silence from Kobo.

What a bush-league company.

thepossum · 11-10-2011, 01:38 PM

Progress! Finally! Sort of...

I started my iPhone Kobo app just now, and the 10 issues of Toronto Star dated October 24 thorough November 2 re-downloaded. I suppose that's at least a TINY bit better than when they were all deleted from my library.

Still no new issues for the last 8 days (Nov 3 - Nov 10) yet though.

Mememememe · 11-10-2011, 02:15 PM

My Touch is currently downloading just about every issue of everything I've subscribed to -- it's been going on for quite a while now. I'll have no idea until it finishes whether I have the new issues or not.

This must be tied to the other problems they're having with people's book libraries disappearing. Apparently they've been trying some fixes today and they expect the good times to be intermittent ... so don't expect the current progress to be the end of the horror. Still, at least we know someone's awake and actually trying to resolve this. I'm not certain that was the case before today.

Mememememe · 11-11-2011, 02:00 PM

Still nothing, and I can no longer sync my reader or my desktop.

The kicker is that I can't even access my account anymore, so I can't cancel my subscription.

It's a combination of incompetence and bad customer service. Or at least, that's what it was until now. If they're going to take my money and not allow me to cancel my subscription, well, that's called theft.

thepossum · 11-12-2011, 08:25 AM

Ten days, no new issues downloaded.

robko · 11-12-2011, 10:26 PM

Finally got a National Post today (Saturday). It was late - no idea how late, but I checked this morning after 9am and it wasn't there, but it was 4 or 5pm tonight. At least it's a step in the right direction. Have to see what Monday brings.

Mememememe · 11-13-2011, 09:18 AM

I just downloaded my Saturday Globe now. No doubt they'll expect me to pay for it, even though it was not there as of yesterday afternoon.

At the very least, hopefully this means the subscription service is working now. But after weeks of bad will built up by the indifference of their customer service department -- including the Kobo end of customer service -- it's likely I'll be dropping these subscriptions when I get my new Kindle.

Mememememe · 11-13-2011, 10:25 AM

And now I see that I'm scheduled to be billed on the regularly scheduled date. So much for extending my subscription.

What a bunch of crooks.

thepossum · 11-14-2011, 07:52 AM

OK, now I'm slightly more pissed than I was before. In order to save my battery on my Kobo Touch, I've only been syncing on my iPhone. I am getting NO new issues showing up on there since November 2. I had tried syncing once to my Kobo Touch on Saturday morning, but there were no papers available.

Having read your last message, I synced on my Kobo Touch today and it downloaded three days' Toronto Star: Nov 12, 13, 14. I re-resynced on the iPhone and STILL no new issues showed up.

Is anybody else showing this same disconnect on their iPhone app?

robko · 11-14-2011, 09:10 AM

I had an e-mail from support this morning that they are still working on getting papers back up and running properly. The good news is that my scheduled bill date was Saturday and they haven't charged me yet, so maybe they haven't changed the date and are waiting until they have it running properly to reset it (ya I'm an eternal optimist).

And no paper as of 9:15 this morning.

11-10-2011, 02:15 PM	#38
Mememememe Connoisseur Posts: 98 Karma: 7542 Join Date: May 2010 Device: Kobo	My Touch is currently downloading just about every issue of everything I've subscribed to -- it's been going on for quite a while now. I'll have no idea until it finishes whether I have the new issues or not. This must be tied to the other problems they're having with people's book libraries disappearing. Apparently they've been trying some fixes today and they expect the good times to be intermittent ... so don't expect the current progress to be the end of the horror. Still, at least we know someone's awake and actually trying to resolve this. I'm not certain that was the case before today. Last edited by Mememememe; 11-10-2011 at 02:18 PM.

11-14-2011, 09:10 AM	#45
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	I had an e-mail from support this morning that they are still working on getting papers back up and running properly. The good news is that my scheduled bill date was Saturday and they haven't charged me yet, so maybe they haven't changed the date and are waiting until they have it running properly to reset it (ya I'm an eternal optimist). And no paper as of 9:15 this morning. Last edited by robko; 11-14-2011 at 09:12 AM.

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11-08-2011, 07:09 AM	#31
thepossum Zealot Posts: 123 Karma: 20018 Join Date: May 2010 Device: Kobo	We're up to six days in a row, no newspapers at all, not even ones delivered late.

11-08-2011, 01:28 PM	#32
Mememememe Connoisseur Posts: 98 Karma: 7542 Join Date: May 2010 Device: Kobo	Before this latest round of problems, was the subscription delivery adequate? I just started subscribing again a couple of weeks ago (I cancelled my earlier subscriptions in January because I didn't yet have a WiFi Kobo and was too lazy to keep hooking up to my computer every morning). There were certainly some problems in the early going, but they seemed to have cleared them up. I have no idea, however, how things were going between February and October.

11-08-2011, 02:34 PM	#33
thepossum Zealot Posts: 123 Karma: 20018 Join Date: May 2010 Device: Kobo	The "normal" newspaper delivery had my Toronto Star available for download by 7am every day. That's too late to have it ready before I catch a bus in the morning, but available by the time I make it downtown. Good and consistent from June through most of October.

11-09-2011, 07:22 AM	#34
thepossum Zealot Posts: 123 Karma: 20018 Join Date: May 2010 Device: Kobo	Seven days, no newspapers

11-09-2011, 01:26 PM	#35
Mike P Junior Member Posts: 9 Karma: 12 Join Date: Jun 2011 Device: Kobo	No New York Times for the same time period and when I try to sync I get an "Unknown Error" message, however the wifi works as I am able to connect to the store and use the browser with my Kobo Touch. On a separate note, I was surprised to find out that my newspaper subscriptions do not download to my Kobo Vox (or at least have not thus far). Other than the "we are working on this e-mail" of few days back, I have not heard anything new. It would help to have some idea of what is happening and a time frame for a resolution to these issues.

11-10-2011, 08:51 AM	#36
Mememememe Connoisseur Posts: 98 Karma: 7542 Join Date: May 2010 Device: Kobo	Another day, another non-delivery. And nothing but silence from Kobo. What a bush-league company.

11-10-2011, 01:38 PM	#37
thepossum Zealot Posts: 123 Karma: 20018 Join Date: May 2010 Device: Kobo	Progress! Finally! Sort of... I started my iPhone Kobo app just now, and the 10 issues of Toronto Star dated October 24 thorough November 2 re-downloaded. I suppose that's at least a TINY bit better than when they were all deleted from my library. Still no new issues for the last 8 days (Nov 3 - Nov 10) yet though.

11-11-2011, 02:00 PM	#39
Mememememe Connoisseur Posts: 98 Karma: 7542 Join Date: May 2010 Device: Kobo	Still nothing, and I can no longer sync my reader or my desktop. The kicker is that I can't even access my account anymore, so I can't cancel my subscription. It's a combination of incompetence and bad customer service. Or at least, that's what it was until now. If they're going to take my money and not allow me to cancel my subscription, well, that's called theft.

11-12-2011, 08:25 AM	#40
thepossum Zealot Posts: 123 Karma: 20018 Join Date: May 2010 Device: Kobo	Ten days, no new issues downloaded.

11-12-2011, 10:26 PM	#41
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Finally got a National Post today (Saturday). It was late - no idea how late, but I checked this morning after 9am and it wasn't there, but it was 4 or 5pm tonight. At least it's a step in the right direction. Have to see what Monday brings.

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11-13-2011, 09:18 AM	#42
Mememememe Connoisseur Posts: 98 Karma: 7542 Join Date: May 2010 Device: Kobo	I just downloaded my Saturday Globe now. No doubt they'll expect me to pay for it, even though it was not there as of yesterday afternoon. At the very least, hopefully this means the subscription service is working now. But after weeks of bad will built up by the indifference of their customer service department -- including the Kobo end of customer service -- it's likely I'll be dropping these subscriptions when I get my new Kindle.

11-13-2011, 10:25 AM	#43
Mememememe Connoisseur Posts: 98 Karma: 7542 Join Date: May 2010 Device: Kobo	And now I see that I'm scheduled to be billed on the regularly scheduled date. So much for extending my subscription. What a bunch of crooks.

11-14-2011, 07:52 AM	#44
thepossum Zealot Posts: 123 Karma: 20018 Join Date: May 2010 Device: Kobo	OK, now I'm slightly more pissed than I was before. In order to save my battery on my Kobo Touch, I've only been syncing on my iPhone. I am getting NO new issues showing up on there since November 2. I had tried syncing once to my Kobo Touch on Saturday morning, but there were no papers available. Having read your last message, I synced on my Kobo Touch today and it downloaded three days' Toronto Star: Nov 12, 13, 14. I re-resynced on the iPhone and STILL no new issues showed up. Is anybody else showing this same disconnect on their iPhone app?