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Old 08-04-2013, 04:04 AM   #16
meeera
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The company is angusandrobertson online.
Try checking the confirmation/receipt email A&R sent you when you bought the device. There might be more contact info there. Failing that, I'd try _ringing_ Kobo's number: support seems better by phone, often. 1800-971-418

A&R online's a legit company - as it says on their website, they're affiliated with Bookworld and are part of Random Penguin. They split from the bricks & mortar stores during the whole RedGroup debacle.
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Old 08-04-2013, 04:27 AM   #17
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Quote:
Originally Posted by meeera View Post
Try checking the confirmation/receipt email A&R sent you when you bought the device. There might be more contact info there. Failing that, I'd try _ringing_ Kobo's number: support seems better by phone, often. 1800-971-418

A&R online's a legit company - as it says on their website, they're affiliated with Bookworld and are part of Random Penguin. They split from the bricks & mortar stores during the whole RedGroup debacle.
I will try that. Hopefully I can get this sorted in the next few days. Thanks
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Old 08-05-2013, 08:34 AM   #18
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Good news I was able to find a phone number for Bookworld c/s and a very nice lady was able to arrange for a new Kobo Mini to be sent to me and she gave me instructions for returning the faulty unit. Thanks everyone for your help.
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Old 08-05-2013, 09:26 AM   #19
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Good news I was able to find a phone number for Bookworld c/s and a very nice lady was able to arrange for a new Kobo Mini to be sent to me and she gave me instructions for returning the faulty unit. Thanks everyone for your help.
Excellent! I hope you get your new unit soon.
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Old 08-05-2013, 11:27 AM   #20
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That's great! Hope your new one arrives soon and works as advertised. I love my Mini, it's a nice little ereader. Now if they come out with one that has a built in light I'm set.
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