PRS-600 screen fading test poll for 600 & 300

lev · 10-09-2009, 05:13 AM

Hi all,

my new 600 has been having problems with fading under direct sunlight. I called sony customer care (online) and the person there said it is normal under strong sunlight and humid areas. Now I live in Guam so here the sun can get pretty harsh - enough to give you a tan in an hour. However today has not been that hot and when I tried to read on the beach it was a no go. nothing on the screen at all except some annotations (dunno why but annotations seems to be ok. I suppose because they are in general darker)

I know somehave similar problems with fading and some don't. It would be nice to see a poll where people can try out and report how their screen behaves so we can get an idea of how prevalent these so called defective screens are. Also might be good in those times when talking to customer service and pointing out that fading is not normal!

Hope you can contribute and let us all know how bad the problem is!

NightWhistler · 10-09-2009, 05:34 AM

I did notice this yesterday, when I was reading a book outside in the sun... it's only noticeable in direct sunlight though: right now I don't see any fading.

Also: my fading was limited to about 2 lines of text looking like they'd been printed on a laser-printer that was running low on toner. Nowhere near as dramatic as you described.

Faenad · 10-09-2009, 05:38 AM

It's a known issue, a batch of screen manufactured by LG are defective and have this problem. Call back customer service and have it exchanged.

lev · 10-09-2009, 06:43 AM

Quote:

Originally Posted by Faenad

It's a known issue, a batch of screen manufactured by LG are defective and have this problem. Call back customer service and have it exchanged.

is there a statement or reference from sony about this problem that I can show to customer service reps when they insist it is normal for it to fade in sunlight?
when I called they just told me its normal and when I insisted they told me call level 2 technical support which i will later tonight to see what they say...

lev · 10-09-2009, 06:47 AM

Quote:

Originally Posted by NightWhistler

I did notice this yesterday, when I was reading a book outside in the sun... it's only noticeable in direct sunlight though: right now I don't see any fading.

Also: my fading was limited to about 2 lines of text looking like they'd been printed on a laser-printer that was running low on toner. Nowhere near as dramatic as you described.

yes mine is also in direct sunlight.
as for the level of fading, it depends how strong the sunlight is. this afternoon was cloudy and not so clear so under direct sunlight just a few lines looked washed out. however this morning when it was nice and suny (keep in mind Guam is a tropical island with strong sun) the screen was totally faded. almost like blank screen with some ghost lettering..

igorsk · 10-09-2009, 07:49 AM

Quote:

Originally Posted by lev

is there a statement or reference from sony about this problem that I can show to customer service reps when they insist it is normal for it to fade in sunlight?
when I called they just told me its normal and when I insisted they told me call level 2 technical support which i will later tonight to see what they say...

There is no statement from Sony but the cause of the issue was confirmed by representatives of Pocketbook when their devices showed the same symptoms.
To make sure, you can open your device (unscrew four screws, then push the back cover a bit to the side and open it) and check the model number of the E-Ink panel. ED060Sxx is PVI, LB060Sxx is LG-Philips.

WillAdams · 05-05-2010, 09:32 PM

*bump*

Does anyone know how to read the Sony serial #? Does it incorporate a lot # or indication of what sort of screen is used?

William

View Poll Results: Do you have fading problems with your sony reader
have fading with my PRS 600 screen	16	40.00%
do not have fading with my PRS 600 screen	13	32.50%
have fading with my PRS 300 screen	8	20.00%
do not have fading with my PRS 300 screen	7	17.50%
Multiple Choice Poll. Voters: 40. You may not vote on this poll

10-09-2009, 05:13 AM	#1
lev Zealot Posts: 131 Karma: 274 Join Date: Aug 2009 Device: none	screen fading test poll for 600 & 300 Hi all, my new 600 has been having problems with fading under direct sunlight. I called sony customer care (online) and the person there said it is normal under strong sunlight and humid areas. Now I live in Guam so here the sun can get pretty harsh - enough to give you a tan in an hour. However today has not been that hot and when I tried to read on the beach it was a no go. nothing on the screen at all except some annotations (dunno why but annotations seems to be ok. I suppose because they are in general darker) I know somehave similar problems with fading and some don't. It would be nice to see a poll where people can try out and report how their screen behaves so we can get an idea of how prevalent these so called defective screens are. Also might be good in those times when talking to customer service and pointing out that fading is not normal! Hope you can contribute and let us all know how bad the problem is!

05-05-2010, 09:32 PM	#7
WillAdams Wizard Posts: 1,234 Karma: 3350652 Join Date: Feb 2008 Device: Amazon Kindle Paperwhite (300ppi), Samsung Galaxy Book 12	bump Does anyone know how to read the Sony serial #? Does it incorporate a lot # or indication of what sort of screen is used? William Last edited by WillAdams; 05-06-2010 at 07:20 AM. Reason: typos

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10-09-2009, 05:34 AM	#2
NightWhistler Developer of PageTurner Posts: 34 Karma: 10 Join Date: Jun 2009 Location: Voorburg, Netherlands Device: Samsung Galaxy S3, Asus Transformer Prime	I did notice this yesterday, when I was reading a book outside in the sun... it's only noticeable in direct sunlight though: right now I don't see any fading. Also: my fading was limited to about 2 lines of text looking like they'd been printed on a laser-printer that was running low on toner. Nowhere near as dramatic as you described.

10-09-2009, 05:38 AM	#3
Faenad Ad astra per aspera Posts: 347 Karma: 724 Join Date: Aug 2008 Location: Mexico Device: PRS-505, PRS-300 & HTC HD2	It's a known issue, a batch of screen manufactured by LG are defective and have this problem. Call back customer service and have it exchanged.

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