Black line 3½ cm from bottom of screen

Moonraker · 08-19-2006, 08:26 AM

I have just noticed I have a horizontal thin black line approximately 3½ cm from the bottom of the screen.

It is on all screens even when powered down.

It has always been there since I received my iLiad a few days ago.

I ignored it at first thinking that it was part of the design and it was the space for the keyboard pad.
But I have just realised that the line goes straight through the keyboard pad.
I have been studying all the pics uploaded by other members and can't see any with this line.

TadW · 08-19-2006, 10:32 AM

Sounds to me like your device is faulty. Good news is that you may want to contact them and request it to be replaced. More here: https://www.mobileread.com/forums/showthread.php?t=7334

Moonraker · 08-19-2006, 11:40 AM

Thank you TadW.

I tried to telephone iRex but received a message saying that the call centre was closed and their hours are Monday to Friday 9am to 5pm. (It is now Saturday).

So I have sent an email to them via their web site which I understand goes to their shop.

I will let you know how I get on.

DHer · 08-19-2006, 03:07 PM

Emailing doesn't really work for initiating a support ticket, as far as i know.

Also make sure to double-check the email-adress you give them when calling.

These two points can save you quite a lot of frustration.

mtech · 08-20-2006, 01:32 AM

I had exactly the same problem, just that is it about 1cm from the top of the screen. Very strangely, it disappeared after a few restarts, but then changed into a bad patch of pixels at the top right hand corner. Refer to the picture in this thread.

https://www.mobileread.com/forums/showthread.php?t=7266

They finally agreed to do a replace, after 1 week of correspondence with them. Yes, email doesn't work unless you have called them to get ticket number.

BTW, what's your order number? Mine's #858.

Moonraker · 08-20-2006, 08:58 AM

My order number was 1005.

I will telephone them tomorrow morning when their call centre is open.

Assuming that they will agree to replace my faulty unit what is the procedure and how long does it take?

Do we have to return the device before they send out a replacement?

I am going on holiday in a few weeks and really wanted to take my iLiad with me.

DHer · 08-20-2006, 11:19 AM

well, at the moment it's not so easy.

You call them, they accept that you return it, they send a shipping box via UPS, you put your iliad in it, you call UPS to fetch it again, UPS delivers it to them, some time is passing (mine was handed over on monday and sent back on friday), UPS delivers it back to you.

A reasonable replacement system is in discussion, but not implemented.

So if you want to have it for your holidays and you can live with the line you better not return it before.

08-19-2006, 08:26 AM	#1
Moonraker Addict Posts: 314 Karma: 1002965 Join Date: Mar 2006 Location: UK Device: ILiad. Gen 3, PocketBook 360, Kobo Aura HD, Kindle Oasis 2	Black line 3½ cm from bottom of screen I have just noticed I have a horizontal thin black line approximately 3½ cm from the bottom of the screen. It is on all screens even when powered down. It has always been there since I received my iLiad a few days ago. I ignored it at first thinking that it was part of the design and it was the space for the keyboard pad. But I have just realised that the line goes straight through the keyboard pad. I have been studying all the pics uploaded by other members and can't see any with this line. Attached Thumbnails

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08-19-2006, 10:32 AM	#2
TadW Uebermensch Posts: 2,583 Karma: 1094606 Join Date: Jul 2003 Location: Italy Device: Kindle	Sounds to me like your device is faulty. Good news is that you may want to contact them and request it to be replaced. More here: https://www.mobileread.com/forums/showthread.php?t=7334

08-19-2006, 11:40 AM	#3
Moonraker Addict Posts: 314 Karma: 1002965 Join Date: Mar 2006 Location: UK Device: ILiad. Gen 3, PocketBook 360, Kobo Aura HD, Kindle Oasis 2	Thank you TadW. I tried to telephone iRex but received a message saying that the call centre was closed and their hours are Monday to Friday 9am to 5pm. (It is now Saturday). So I have sent an email to them via their web site which I understand goes to their shop. I will let you know how I get on.

08-19-2006, 03:07 PM	#4
DHer Addict Posts: 261 Karma: 156 Join Date: Jul 2006 Device: iliad	Emailing doesn't really work for initiating a support ticket, as far as i know. Also make sure to double-check the email-adress you give them when calling. These two points can save you quite a lot of frustration.

08-20-2006, 01:32 AM	#5
mtech Junior Member Posts: 8 Karma: 10 Join Date: Aug 2006	I had exactly the same problem, just that is it about 1cm from the top of the screen. Very strangely, it disappeared after a few restarts, but then changed into a bad patch of pixels at the top right hand corner. Refer to the picture in this thread. https://www.mobileread.com/forums/showthread.php?t=7266 They finally agreed to do a replace, after 1 week of correspondence with them. Yes, email doesn't work unless you have called them to get ticket number. BTW, what's your order number? Mine's #858.

08-20-2006, 08:58 AM	#6
Moonraker Addict Posts: 314 Karma: 1002965 Join Date: Mar 2006 Location: UK Device: ILiad. Gen 3, PocketBook 360, Kobo Aura HD, Kindle Oasis 2	My order number was 1005. I will telephone them tomorrow morning when their call centre is open. Assuming that they will agree to replace my faulty unit what is the procedure and how long does it take? Do we have to return the device before they send out a replacement? I am going on holiday in a few weeks and really wanted to take my iLiad with me.

08-20-2006, 11:19 AM	#7
DHer Addict Posts: 261 Karma: 156 Join Date: Jul 2006 Device: iliad	well, at the moment it's not so easy. You call them, they accept that you return it, they send a shipping box via UPS, you put your iliad in it, you call UPS to fetch it again, UPS delivers it to them, some time is passing (mine was handed over on monday and sent back on friday), UPS delivers it back to you. A reasonable replacement system is in discussion, but not implemented. So if you want to have it for your holidays and you can live with the line you better not return it before.

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