PRS-300 Dark contrast sony replaced

flhden · 01-05-2010, 03:30 PM

Received a prs 300 for xmas and have been enjoying it very much so far. I always thought my reader had a much darker background than the ones on display or pictures I've seen online. Monday I took it to a sony store and then to a best buy and compared with 4 other 300's, and mine did have a darker gray background. Not bad in bright light but hard on the eyes in room lighting or even with the sony light and case. Called Sony yesterday and they authorized a refund or replacement. Picked up a new one yesterday and it is so much better. Real happy camper now. Software for mac is actually working great now also, which was a constant problem before. Thanks Sony.

CarolB · 01-05-2010, 06:10 PM

I'm glad you got one back that suits you and that you enjoy. Love hearing customer service was good to you!

flhden · 01-05-2010, 06:40 PM

Thank you Carol: Customer service was good to me. I wish I had that kind of care with their tech support. They really do not seem well trained on their own software.

01-05-2010, 03:30 PM	#1
flhden flhden Posts: 37 Karma: 10 Join Date: Dec 2009 Location: Rhode Island Device: sony prs300, Kindle 3 wi fi, Kindle Fire	Dark contrast sony replaced Received a prs 300 for xmas and have been enjoying it very much so far. I always thought my reader had a much darker background than the ones on display or pictures I've seen online. Monday I took it to a sony store and then to a best buy and compared with 4 other 300's, and mine did have a darker gray background. Not bad in bright light but hard on the eyes in room lighting or even with the sony light and case. Called Sony yesterday and they authorized a refund or replacement. Picked up a new one yesterday and it is so much better. Real happy camper now. Software for mac is actually working great now also, which was a constant problem before. Thanks Sony.

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01-05-2010, 06:10 PM	#2
CarolB Connoisseur Posts: 78 Karma: 10 Join Date: Nov 2009 Location: Canada Device: Sony 600	I'm glad you got one back that suits you and that you enjoy. Love hearing customer service was good to you!

01-05-2010, 06:40 PM	#3
flhden flhden Posts: 37 Karma: 10 Join Date: Dec 2009 Location: Rhode Island Device: sony prs300, Kindle 3 wi fi, Kindle Fire	Thank you Carol: Customer service was good to me. I wish I had that kind of care with their tech support. They really do not seem well trained on their own software.

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