03-28-2012, 05:06 PM | #1 |
Junior Member
Posts: 1
Karma: 282
Join Date: Mar 2012
Device: Kobo Vox eReader
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Tablet Upgrade Error
I recently had bought for me a Kobo Vox eReader. On taking it out of the box and trying to do the initial set up I found that I kept getting an error message when it was trying to do an update. After trying everything that people were advising me I decided to contact Kobo directly. They sent me an email with a link to an update file. I did this which took 5 minutes and everything seems to be working great now. I have copied and pasted the email that was sent to me below. Hope this helps anyone else with similar issues.
1. Please download and save the file to your computer from: http://download.kobobooks.com/vox/update.zip -Please do not Unzip the file 2. Once the File is saved, please plug your Kobo Vox, into the computer and select Turn on USB Mass Storage. 3. When the window pops up, please select Open to View File Folders. If the Window does not open, please go into “My Computer” and select the Kobo Vox. 4. Once Open, please drag and drop the Kobo Vox Update File into the main page of the File Folders (Please ensure that you do not place it into an existing folder.) 5. Once the file is loaded, please select “Turn off USB Mass Storage” on the Kobo Vox, and unplug. 6. Restart the Kobo Vox. Once you restart the Kobo Vox, you will see that it will start updating the Operating Software Right Away. If you had performed a Factory Reset, after the update, it will still ask you to setup your eReader, and check for updates. It should then check for updates and proceed to the next step. If you have any issue, please feel free to contact us back, and we will be happy to assist. |
03-31-2012, 11:23 PM | #2 |
Junior Member
Posts: 1
Karma: 10
Join Date: Mar 2012
Device: Kobo Vox eReader
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Table Upgrade Error
Helpful, clear, easy instructions. Onward to the world of the Kobo Vox eReader.
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03-31-2012, 11:43 PM | #3 |
Junior Member
Posts: 1
Karma: 10
Join Date: Aug 2011
Location: Alberta, Canada
Device: PANDIGITAL 9" NOVEL, Kobo Vox
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Thanks very much for sharing this info with us, my Vox had exactly the same problem happen yesterday. I ran the update, just like instructions said, and now it is working fine!!
YAAAAYYYYY!!! |
04-01-2012, 01:01 PM | #4 | |
Junior Member
Posts: 1
Karma: 10
Join Date: Apr 2012
Device: Kobo Vox
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Kobo Vox update error
I bought this device yesterday & was hugely frustrated & disappointed with the update problem. Followed your help & at last It seems I can start using it. You are a star!
Quote:
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04-05-2012, 10:03 PM | #5 |
Junior Member
Posts: 1
Karma: 10
Join Date: Apr 2012
Device: Kindle3 & VOX
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Exactly what I was looking for to fix the mother-in-law's brand new Kobo. You get Karma and I get Brownie Points - win/win! Now I just need to unbrick my daughter's phone.... if only it was as easy as the Kobo
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04-07-2012, 01:56 PM | #6 |
Lost in the Rockies!
Posts: 6
Karma: 10
Join Date: May 2011
Location: Alberta, Canada
Device: Kobo Wi-fi, Kobo Vox, IPAD 4
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Thanks for these instructions. I was getting pretty frustrated.
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04-07-2012, 11:02 PM | #7 |
Addict
Posts: 208
Karma: 1203096
Join Date: Dec 2011
Location: Ontario, Canada
Device: Nexus 7, Blackberry PlayBook, Nexus 4, ChromeBook
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Thank you for offering this a public service.
But I wonder why Kobo isn't offering this themselves. We shouldn't need to rely on the kindness of strangers in the user community for this kind of thing. Kobo should step up and support their products! |
04-08-2012, 01:10 PM | #8 | |
Fanatic
Posts: 579
Karma: 3243761
Join Date: Nov 2011
Location: UK
Device: Kindle Fire HD8
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Quote:
https://getsatisfaction.com/kobo/top...ox_update_link |
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06-30-2012, 04:27 AM | #9 |
Junior Member
Posts: 1
Karma: 10
Join Date: Jun 2012
Device: none
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Followed Marmite's useful instructions but
I could not get the kobo vox to download originally like others - followed the new instructions fine and successful message received - the machine then wanted to go through the usual setup and auto download it is this that continues to generate an error - so it says successfully downloaded [the zip file] but then still cant progress...
many thanks for any advice |
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