12-05-2010, 01:55 PM | #61 | |
Edge User
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Last edited by Gunnerp245; 12-05-2010 at 01:57 PM. |
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12-05-2010, 03:36 PM | #62 | |
Edge User
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I really appreciate your rational take on all of this. It nicely balances Chubulor's skepticism . Both points of view are valuable for a healthy exchange of information. Thanks also Chubulor for your caution about prematurely aborting the update. It came just in time. I have several gadgets but the eDGe community really wins hands down on the support front. It's nice to be part of it. |
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12-05-2010, 04:11 PM | #63 | |
Edge User
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12-05-2010, 04:59 PM | #64 |
Edge User
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dingo 1.10 upgrade after-effect?? - black vertical line down the e-ink side
Hi! Has anyone noticed a black line running down the e-ink side? My upgrade to dingo 1.10 is not a day old yet and I have not noticed this prior to upgrading. I noticed it just now (less than 24 hours after upgrade), soon after I viewed google free books on the e-ink side. Now there is an ugly hair-thin black line running down the length of the screen three inches from the side with the buttons. It's there whether I go to the reader annotator mode or open journals, pdfs, epub, pages grabbed from the internet, the edGe manual.
I have not dropped my device nor placed something heavy on top. It is usually folded out flat on the table when I use it. Should I be alarmed or wait and see if it will go away? I have already shut off and booted up the device. It's still there. |
12-05-2010, 04:59 PM | #65 |
Edge User
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Make sure there's no update.zip anywhere else on your system - SD card, internal storage, etc. Check the .cache folder I think as that's where I believe the enTourage update process puts its zip (although I think it deletes it afterwards, so it may not be there).
Ultimately, enTourage will give you the best suggestion on Monday. |
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12-05-2010, 05:39 PM | #66 |
Edge User
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where can i find the cache folder
[QUOTE=borisb;1585355]Make sure there's no update.zip anywhere else on your system - SD card, internal storage, etc. Check the .cache folder I think as that's where I believe the enTourage update process puts its zip (although I think it deletes it afterwards, so it may not be there).QUOTE]
Thanks. Did all of the above except for the .cache folder. Where can I find it? I've looked at the internal storage; no folder of that name. I used ES file explorer to find the update.zip file and it came up empty. |
12-05-2010, 05:47 PM | #67 | |
Edge User
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12-05-2010, 05:48 PM | #68 |
Edge User
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In ES File Explorer, the path is "/cache". Sounds like it's not there. So, contact Tech Support on Monday
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12-05-2010, 06:22 PM | #69 |
Edge User
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Thanks boris. I found the cache but its empty. and i ran the search in ES File explorer for "all zip files" in all folders, the update.zip file is not found also. So I guess it's safe to say that it's not anymore in the device.
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12-05-2010, 06:32 PM | #70 |
Edge User
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Good. Talk to Tech Support tomorrow morning and see what they say about the line.
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12-05-2010, 07:49 PM | #71 |
Edge User
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12-05-2010, 09:00 PM | #72 |
Edge User
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Does the company foot shipping charges for repairs/replacement?
Thank you for the info Cheyenne. I have sent an email to TS about the line and will await what they have to say.
But in case I have to send back the unit for repair or replacement, will they refund the charges for shipping (two-way or one-way)? How long before I get my unit back? Will I have to pay the VAT again for the incoming unit? I'm in the UK. |
12-05-2010, 09:30 PM | #73 | |
Edge User
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12-05-2010, 09:56 PM | #74 |
Edge User
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Thanks just the same. I will have to work it out with the TS people then.
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12-06-2010, 10:35 AM | #75 | |
Edge User
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I'm not sure what the USB drive had to do with my inability to update, but I thought I should post my experience in case anyone else runs into the problem. Oh, and by the way, the update on my EE only took about 5 minutes. |
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