replaced under warranty

jayne80 · 10-08-2008, 07:25 AM

Just thought i should let you know, i have just had my Cybook replaced under warrenty.

i have had my Gen3 from the beginning, it was sent out inthe first batch, about a month ago it developed a line on the screen (one row of reversed Pixels) i debated about sending it back, but after reading on this forum that people were sending their Cybooks with what they thought were screen controller problems then getting stung for a new screen, i decided not to.

however it was very irritating the one line flashing white when the rest flashed black, so i emailed Bookeen got my RMA number, sent it off to them and waited in vain for an email saying they had recieved it, i emailed them a week and a half later and then at two weeks, when i finally got an answer, it was packed and ready to come back.

I received it this morning, they have sent me out a new one, all bright and shiney and ready for books whoo! hoo!

Thought i should mention it, as i havent seen any replaced under warrenty threads.

Ned · 10-08-2008, 07:37 AM

That's good to know jayne, as I'm waiting for my first one to arrive.

How old was it, and can I ask why you didn't take it back to the retailer to sort out (or did you buy direct)?

HarryT · 10-08-2008, 07:46 AM

Quote:

Originally Posted by Ned

That's good to know jayne, as I'm waiting for my first one to arrive.

How old was it, and can I ask why you didn't take it back to the retailer to sort out (or did you buy direct)?

If it was one of the first batch of Gen3, that means that it was received in early November 2007. The only "retailer" at that time was Bookeen themselves.

Gerry · 10-08-2008, 07:54 AM

Quote:

Originally Posted by jayne80

... so i emailed Bookeen got my RMA number, sent it off to them and waited in vain for an email saying they had recieved it, i emailed them a week and a half later and then at two weeks, when i finally got an answer, it was packed and ready to come back.

Wonderful news that they replaced it under warranty Jayne!

How long did it take for them to respond to your email and send you an RMA? I've emailed them from two different accounts with no response yet. It has only been a few days but I do wish they at least had some sort of automated "we have received your email and will contact you shortly" type of email response. I am quite anxious to have a working Cybook again.

-Gerry

DDHarriman · 10-08-2008, 08:21 AM

A miracle! We have a miracle!

First Bookeen answers to a costumer in their Blog in the 2th of October (they sell the Cybook since November last year, 11 months ago), now they replace a Cybook under warrenty (at least known in this forum)!!!
Amazing!

Sorry I could not control myself… great they did that and that jayne80 has one new baby to enjoy.
And thanks for sharing the information, it’s good to know this so more people can try to get their products repaired under the legal period as it should happen with any artefact buying => does not function, repaired or changed.

jayne80 · 10-08-2008, 09:45 AM

HarryT is quite right i did buy it in november and Bookeen was the only retailer at the time.

Gerry, i recieved the RMA number the day after I emailed them.

bwaldron · 10-08-2008, 02:08 PM

Quote:

Originally Posted by jayne80

Thought i should mention it, as i havent seen any replaced under warrenty threads.

Good to hear, and thanks for posting this, as we haven't had many "happy" stories about replacements under Bookeen's warranty.

Gerry · 10-28-2008, 09:52 AM

Happily, my screen issue turns out to have been the controller. I received a brand new unit from Bookeen less than a week and a half after taking it to the post office! Hopefully there will be more units replaced under warranty. (Although, come to think of it, it would be better if there were less problems and they just held up)

-gerry

GeoffC · 10-28-2008, 12:12 PM

Bookeen came good for me too .... replacing one I had problems with ... though they didn't tell me what they'd found out ....

poetbil · 10-28-2008, 02:00 PM

I hope mine which comes in 2 days will be
a healthy one

plz pray for me

tompe · 10-30-2008, 12:36 PM

I got my Cybook replaced and they actually sent an email about it (which I totally missed to read so the fedex package just appeared). The message from Bookeen said "The display is indeed defective. The replacement unit should be sent back today."

HarryT · 10-30-2008, 12:45 PM

Excellent news, Tommy!

10-08-2008, 07:25 AM	#1
jayne80 Connoisseur Posts: 68 Karma: 5837 Join Date: Sep 2007 Location: UK Device: iphone 4s, ipad 3, kindle touch,kindle PW, kobo mini, kobo aura	replaced under warranty Just thought i should let you know, i have just had my Cybook replaced under warrenty. i have had my Gen3 from the beginning, it was sent out inthe first batch, about a month ago it developed a line on the screen (one row of reversed Pixels) i debated about sending it back, but after reading on this forum that people were sending their Cybooks with what they thought were screen controller problems then getting stung for a new screen, i decided not to. however it was very irritating the one line flashing white when the rest flashed black, so i emailed Bookeen got my RMA number, sent it off to them and waited in vain for an email saying they had recieved it, i emailed them a week and a half later and then at two weeks, when i finally got an answer, it was packed and ready to come back. I received it this morning, they have sent me out a new one, all bright and shiney and ready for books whoo! hoo! Thought i should mention it, as i havent seen any replaced under warrenty threads.

10-28-2008, 09:52 AM	#8
Gerry Enthusiast Posts: 36 Karma: 10 Join Date: Dec 2007 Location: Boston, MA Device: Cybook Gen 3	Another Warranty Repair Happily, my screen issue turns out to have been the controller. I received a brand new unit from Bookeen less than a week and a half after taking it to the post office! Hopefully there will be more units replaced under warranty. (Although, come to think of it, it would be better if there were less problems and they just held up) -gerry

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10-08-2008, 07:37 AM	#2
Ned Ebook reader Posts: 390 Karma: 5899335 Join Date: Oct 2008 Location: York, England Device: Kobo Aura H2O (ed 2, v1), Kobo Forma, Kobo Libra 2	That's good to know jayne, as I'm waiting for my first one to arrive. How old was it, and can I ask why you didn't take it back to the retailer to sort out (or did you buy direct)?

10-08-2008, 08:21 AM	#5
DDHarriman Guru Posts: 860 Karma: 4380 Join Date: Feb 2008 Location: Almada, Portugal Device: Cybook Gen3, Sony PRS 505, Kindle DXG and Samsung Galaxy Note	A miracle! We have a miracle! First Bookeen answers to a costumer in their Blog in the 2th of October (they sell the Cybook since November last year, 11 months ago), now they replace a Cybook under warrenty (at least known in this forum)!!! Amazing! Sorry I could not control myself… great they did that and that jayne80 has one new baby to enjoy. And thanks for sharing the information, it’s good to know this so more people can try to get their products repaired under the legal period as it should happen with any artefact buying => does not function, repaired or changed.

10-08-2008, 09:45 AM	#6
jayne80 Connoisseur Posts: 68 Karma: 5837 Join Date: Sep 2007 Location: UK Device: iphone 4s, ipad 3, kindle touch,kindle PW, kobo mini, kobo aura	HarryT is quite right i did buy it in november and Bookeen was the only retailer at the time. Gerry, i recieved the RMA number the day after I emailed them.

10-28-2008, 12:12 PM	#9
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Bookeen came good for me too .... replacing one I had problems with ... though they didn't tell me what they'd found out ....

10-28-2008, 02:00 PM	#10
poetbil Member Posts: 17 Karma: 22 Join Date: Oct 2008 Device: sony prs-700	I hope mine which comes in 2 days will be a healthy one plz pray for me

10-30-2008, 12:36 PM	#11
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	I got my Cybook replaced and they actually sent an email about it (which I totally missed to read so the fedex package just appeared). The message from Bookeen said "The display is indeed defective. The replacement unit should be sent back today."

10-30-2008, 12:45 PM	#12
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Excellent news, Tommy!

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