Am I sending emails to the right place?

Gilgamesh · 02-10-2012, 10:46 AM

I've sent three emails to kobo and have yet to receive a response and I am wondering if I am actually sending them to the right place or if it's just a case of their customer service people not bothering to read emails.

I want to find out about repairing my Kobo touch but no one responds to my emails. I've been sending emails to help@kobobooks.com. This is the only place I can find to send emails. Is this the right place or is there somewhere else I need to go?

I used to like the Kobo and recommended it to other people but this is starting to piss me off.

Anyway, if I am sending email to the wrong place could someone please tell me the right place and where to find it.

Thanks

RareBird · 02-10-2012, 10:49 AM

Try going here instead:

https://getsatisfaction.com/kobo

I've gotten quicker replies by posting there

robko · 02-10-2012, 11:19 AM

Have you got an auto-reply back acknowledging your e-mails? That should come in 10-15 minutes after you submit and includes an "incident number". If you're not getting these, I would check your e-mail spam box. A lot of replies from Kobo seem to get caught up in them.

touring · 02-10-2012, 07:18 PM

Quote:

Originally Posted by robko

I would check your e-mail spam box. A lot of replies from Kobo seem to get caught up in them.

Not surprising. After 3 unsubscribe requests were ignored by Kobo's newsletter publishers, I have written a filter to send mine to the trash automatically. They are still coming though.

Gilgamesh · 02-10-2012, 07:34 PM

I think I found the problem. My emails were not getting through for some reason.
I was clicking on the "contact us" button on their website, a new window would pop up and I would write my message and send it off. I don't think those messages went anywhere. I was signed in at the time and my email address is correct (I checked) but nothing ever seemed to happen.

I wrote a new message, manually typing in the email address in Yahoo mail and then I got a response, both the automatic email notification and another one from a real person.

Thanks for the help

ageinghoody · 02-12-2012, 12:12 PM

I bought my KT in November.

I've emailed Kobo on 4 seperate occasions since, using my own email account and copying the address from the auto-generated Outlook box.

I've received auto-acknowledgments but nothing further in response to any of them.

Can't say I'm impressed.

PeterT · 02-12-2012, 12:44 PM

One means that seems to work (and it's a shame one has to do it this way) is after opening a problem, post the ticket number on the getsatisfaction web site https://getsatisfaction.com/kobo

02-10-2012, 10:46 AM	#1
Gilgamesh Member Posts: 15 Karma: 8570 Join Date: Jun 2011 Device: none	Am I sending emails to the right place? I've sent three emails to kobo and have yet to receive a response and I am wondering if I am actually sending them to the right place or if it's just a case of their customer service people not bothering to read emails. I want to find out about repairing my Kobo touch but no one responds to my emails. I've been sending emails to help@kobobooks.com. This is the only place I can find to send emails. Is this the right place or is there somewhere else I need to go? I used to like the Kobo and recommended it to other people but this is starting to piss me off. Anyway, if I am sending email to the wrong place could someone please tell me the right place and where to find it. Thanks

02-10-2012, 07:34 PM	#5
Gilgamesh Member Posts: 15 Karma: 8570 Join Date: Jun 2011 Device: none	Discovered the problem I think I found the problem. My emails were not getting through for some reason. I was clicking on the "contact us" button on their website, a new window would pop up and I would write my message and send it off. I don't think those messages went anywhere. I was signed in at the time and my email address is correct (I checked) but nothing ever seemed to happen. I wrote a new message, manually typing in the email address in Yahoo mail and then I got a response, both the automatic email notification and another one from a real person. Thanks for the help

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02-10-2012, 10:49 AM	#2
RareBird Addict Posts: 377 Karma: 770002 Join Date: Dec 2011 Location: Windsor, Nova Scotia Device: Kobo Aura	Try going here instead: https://getsatisfaction.com/kobo I've gotten quicker replies by posting there

02-10-2012, 11:19 AM	#3
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Have you got an auto-reply back acknowledging your e-mails? That should come in 10-15 minutes after you submit and includes an "incident number". If you're not getting these, I would check your e-mail spam box. A lot of replies from Kobo seem to get caught up in them.

02-12-2012, 12:12 PM	#6
ageinghoody Junior Member Posts: 9 Karma: 85806 Join Date: Dec 2011 Device: kobo touch	I bought my KT in November. I've emailed Kobo on 4 seperate occasions since, using my own email account and copying the address from the auto-generated Outlook box. I've received auto-acknowledgments but nothing further in response to any of them. Can't say I'm impressed.

02-12-2012, 12:44 PM	#7
PeterT Grand Sorcerer Posts: 12,167 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	One means that seems to work (and it's a shame one has to do it this way) is after opening a problem, post the ticket number on the getsatisfaction web site https://getsatisfaction.com/kobo

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