07-18-2012, 12:56 AM | #1 |
Evangelist
Posts: 487
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Join Date: May 2010
Location: Oregon, USA
Device: Verizon Ellipsis Tablit w/Kindle and Nook apps.
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:D Happy Customer Service Experience
I've had my nook Color since November '11, when I upgraded from my original nook. I've been very satisfied, except for the somewhat flawed propriatory USB cable.
Late last night, or early this morning, I read until the battery was completely drained (a common occurance). I plugged it to the computer so it could charge & be ready for the calibre news files. To my dismay, the nook had a black screen & was non-responsive in the morning. My computer did not show the removable drives. I had to (shudder) read from a printed book. My humiliation knew no bounds. When I go home from work, I reluctantly called B&N tech. support, navigated the phone menu, waited a very short time (2-3 minutes) and got to speak to Kirby. Kirby got my account information --I cannot read the serial number, in fact one feature I love about eReaders in general is being able to increase the font size at will-- and quickly fixed the problem by having my do a forced power-down (hold the power button for 15 full seconds) and power-up. It seems android is not ammune to file conflicts. That's my happy custumer service report. Quick, friendly, professional customer service is a heck of a good feature for any product, nez pas? |
07-18-2012, 05:43 PM | #2 |
Readaholic
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Location: South Georgia
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[QUOTE=Poppa1956;2154362] I plugged it to the computer so it could charge & be ready for the calibre news files.
QUOTE] You charge your Nook Color from your computer? Barnes and Noble claims you can not charge the Nook Color from your computer. Apache |
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07-18-2012, 08:38 PM | #3 |
Addict
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Join Date: Jan 2012
Location: USA
Device: Nook ST, Aura HD, Galaxy Note 8, Fire HD10, Galaxy S6 Lite
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I charge my Nook Tablet (which uses the same USB charging cable as the NC) from my PC most of the time, the charging seems to take longer but refills the battery just the same.
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07-19-2012, 02:34 AM | #4 | |
Wizard
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Join Date: Aug 2010
Device: Nook
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[QUOTE=Apache;2155318][QUOTE=Poppa1956;2154362] I plugged it to the computer so it could charge & be ready for the calibre news files.
Quote:
I believe the device will also claim to not be charging in terms of the light on the cable end and the batter indicator. But it will charge, eventually. |
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07-20-2012, 09:15 AM | #5 | |
DRM hater
Posts: 945
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Join Date: Jun 2010
Location: Michigan
Device: Nook ST glow, Kindle Voyage
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[QUOTE=taustin;2155748]
Quote:
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07-20-2012, 10:59 AM | #6 |
Addict
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Join Date: Dec 2010
Device: Kindle PW, iPadPro, Galaxy Note 5, 8 (tab) & Galaxy Tab S3
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Good thing it wasn't a book issue. Like buying a book you thought was in English but it was in spanish and the website doesn't state it. Then you start to see how bad B&N really is. There consumer policy is bad, even when it's not your fault.
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07-20-2012, 09:47 PM | #7 | |
Evangelist
Posts: 487
Karma: 344188
Join Date: May 2010
Location: Oregon, USA
Device: Verizon Ellipsis Tablit w/Kindle and Nook apps.
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[QUOTE=Apache;2155318]
Quote:
When I'm having a restless night, I will eject the nook drives fron the computer and leave it plugged in while I read. It doesn'charge then but it doesn't DIScharge either. Doing that does mess with calibre though. |
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