Regular crashing

africalass · 03-17-2013, 10:06 AM

Hi!

as a long-term user of Calibre, last year I started having regular crashes. I checked the forums at the time, and as several people had reported similar things, though no solution had been found, I thought I'd leave it and not add more threads on the same thing.

I've had a look through today and can't see any updates on this, but just wanted to check if ever there had been anything worked out? It mainly seems to crash when I'm editing the metadata - and particularly if I tab through the columns a bit too quickly. It will happen several times a day though (I have to regularly edit data as I don't just use it for books but for the many teaching pdfs I download). Nothing else on the computer has any particular issues. The laptop has decent specs - i5, 8GB, large hard drive etc. I may not have the very latest version as I can't afford to download it every week, but am normally only 2-3 weeks behind.

Thanks for any help.

theducks · 03-17-2013, 10:35 AM

Have you checked and eliminated the common causes listed in the FAQ ( http://manual.calibre-ebook.com/faq.html#id52 ) ?

africalass · 03-17-2013, 10:48 AM

Hi, thanks so much for a quick response.

Yes, I checked this previously, although I've just looked again in case it's changed. The only possibility here was Roboform, but I had previously blacklisted so I don't think it should do it.

The only one I can't recall is the one about 64 bit - how do I know which version of Calibre I'm using (64/32?)

Thanks

africalass · 03-17-2013, 10:51 AM

Mind you, I will also have to check whether Roboform maintains its old lists whenever a new version is installed. I can't recall how I did it in the first place, so will go off to read up on this again.

africalass · 03-17-2013, 10:55 AM

have now checked both of these factors. Calibre is in my x86 folder so I'm guessing is the 32 bit version. Also Calibre.exe is blacklisted by Roboform. None of the other points were relevant to me.

thanks again.

theducks · 03-17-2013, 11:24 AM

Great that you checked.

that you did not have success.

We will have to wait for the 'Master' to weigh in.

Laptop: Calibre and the Library are on the Laptop HD?
Have you ran the diskcheck to see if you have drive errors?

kovidgoyal · 03-18-2013, 01:35 AM

You have some program on your computer that is interfering with calibre, calibre does not crash on its own. You will have to find what program that is by doing a one-by-one elimination as described in the FAQ entry, there is no easier way to find it. Start with the category of programs that modify your system like security software, assistive software and so on.

africalass · 03-20-2013, 12:37 PM

Thanks for this. I'll work my way through the programmes in the next few weeks and see what I can find. It's not a major problem, just as I recalled reading of other unexplained crashes thought a straightforward solution could have been found meantime. Thanks.

theducks · 03-20-2013, 08:37 PM

Quote:

Originally Posted by africalass

Thanks for this. I'll work my way through the programmes in the next few weeks and see what I can find. It's not a major problem, just as I recalled reading of other unexplained crashes thought a straightforward solution could have been found meantime. Thanks.

The ones THAT have been identified are on the list.
PLEASE, if and when you do find the cause. POST what you found in this thread. The list can grow with help

BetterRed · 03-20-2013, 08:53 PM

Quote:

Originally Posted by africalass

Thanks for this. I'll work my way through the programmes in the next few weeks and see what I can find. It's not a major problem, just as I recalled reading of other unexplained crashes thought a straightforward solution could have been found meantime. Thanks.

@africalass

You might want to download the Autoruns program from Microsoft, it makes it easy to disable/enable start up programs (checkbox's on left), it can save a lot of time for this sort of exercise. Autoruns does not require any installation.

BR

kanenas0 · 03-24-2013, 05:33 AM

It crashes randomly for me too while it's just minimized in the taskbar.

calibre x64 version in Win7 SP1. Nothing in the related FAQ applies in my system.

The crash is on a Python executable (wpd.pyd) inside the plugins2 folder.
The last crash was an exception 0xc0000005 and happened on hex offset 0x3abd.

I just saw that it loads its own Python 2.7 routines.
Do they work on their own or do they try to use some of the system's Python functions? My active system Python is 2.6 and that could cause a conflict.
I hope it's not the case 'cause 2.6 is needed for many of my applications.

kovidgoyal · 03-24-2013, 05:57 AM

calibre does not care about system python. There are plenty of things in that faq that apply to your situation, read it again, carefully this time.

kanenas0 · 03-24-2013, 08:42 AM

Thanks. Good to know it doesn't use the system's Python.

As for what other things apply to my case, I'm stumped.
I don't use any of the programs mentioned under 'random crashes' and I don't have a real-time antivirus running. No firewall blocking to calibre either

calibre runs great while I use it so it can't be an x64 vs x86, or some restrictions problem.
It tries to do something while it's in an idle phase and that's where it fails.

I use default options and only have my ebooks stored locally on the hard disk.

I just upgraded to 0.9.24 (from 0.9.23). I'll restart it in debug mode and see what it does. I'll post later if I discover anything.

03-17-2013, 10:06 AM	#1
africalass Connoisseur Posts: 54 Karma: 10 Join Date: Dec 2010 Location: Various - sometimes UK, sometimes South Africa, sometimes other countries in Europe / Africa Device: Windows Laptop; Kindle Keyboard; Hudl2 (Android), iPhone	Regular crashing Hi! as a long-term user of Calibre, last year I started having regular crashes. I checked the forums at the time, and as several people had reported similar things, though no solution had been found, I thought I'd leave it and not add more threads on the same thing. I've had a look through today and can't see any updates on this, but just wanted to check if ever there had been anything worked out? It mainly seems to crash when I'm editing the metadata - and particularly if I tab through the columns a bit too quickly. It will happen several times a day though (I have to regularly edit data as I don't just use it for books but for the many teaching pdfs I download). Nothing else on the computer has any particular issues. The laptop has decent specs - i5, 8GB, large hard drive etc. I may not have the very latest version as I can't afford to download it every week, but am normally only 2-3 weeks behind. Thanks for any help.

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03-17-2013, 10:35 AM	#2
theducks Well trained by Cats Posts: 29,800 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Have you checked and eliminated the common causes listed in the FAQ ( http://manual.calibre-ebook.com/faq.html#id52 ) ?

03-17-2013, 10:48 AM	#3
africalass Connoisseur Posts: 54 Karma: 10 Join Date: Dec 2010 Location: Various - sometimes UK, sometimes South Africa, sometimes other countries in Europe / Africa Device: Windows Laptop; Kindle Keyboard; Hudl2 (Android), iPhone	Hi, thanks so much for a quick response. Yes, I checked this previously, although I've just looked again in case it's changed. The only possibility here was Roboform, but I had previously blacklisted so I don't think it should do it. The only one I can't recall is the one about 64 bit - how do I know which version of Calibre I'm using (64/32?) Thanks

03-17-2013, 10:51 AM	#4
africalass Connoisseur Posts: 54 Karma: 10 Join Date: Dec 2010 Location: Various - sometimes UK, sometimes South Africa, sometimes other countries in Europe / Africa Device: Windows Laptop; Kindle Keyboard; Hudl2 (Android), iPhone	Mind you, I will also have to check whether Roboform maintains its old lists whenever a new version is installed. I can't recall how I did it in the first place, so will go off to read up on this again.

03-17-2013, 10:55 AM	#5
africalass Connoisseur Posts: 54 Karma: 10 Join Date: Dec 2010 Location: Various - sometimes UK, sometimes South Africa, sometimes other countries in Europe / Africa Device: Windows Laptop; Kindle Keyboard; Hudl2 (Android), iPhone	have now checked both of these factors. Calibre is in my x86 folder so I'm guessing is the 32 bit version. Also Calibre.exe is blacklisted by Roboform. None of the other points were relevant to me. thanks again.

03-17-2013, 11:24 AM	#6
theducks Well trained by Cats Posts: 29,800 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Great that you checked. that you did not have success. We will have to wait for the 'Master' to weigh in. Laptop: Calibre and the Library are on the Laptop HD? Have you ran the diskcheck to see if you have drive errors?

03-18-2013, 01:35 AM	#7
kovidgoyal creator of calibre Posts: 43,856 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	You have some program on your computer that is interfering with calibre, calibre does not crash on its own. You will have to find what program that is by doing a one-by-one elimination as described in the FAQ entry, there is no easier way to find it. Start with the category of programs that modify your system like security software, assistive software and so on.

03-20-2013, 12:37 PM	#8
africalass Connoisseur Posts: 54 Karma: 10 Join Date: Dec 2010 Location: Various - sometimes UK, sometimes South Africa, sometimes other countries in Europe / Africa Device: Windows Laptop; Kindle Keyboard; Hudl2 (Android), iPhone	Thanks for this. I'll work my way through the programmes in the next few weeks and see what I can find. It's not a major problem, just as I recalled reading of other unexplained crashes thought a straightforward solution could have been found meantime. Thanks.

03-24-2013, 05:33 AM	#11
kanenas0 Junior Member Posts: 2 Karma: 10 Join Date: Mar 2013 Device: none	It crashes randomly for me too while it's just minimized in the taskbar. calibre x64 version in Win7 SP1. Nothing in the related FAQ applies in my system. The crash is on a Python executable (wpd.pyd) inside the plugins2 folder. The last crash was an exception 0xc0000005 and happened on hex offset 0x3abd. I just saw that it loads its own Python 2.7 routines. Do they work on their own or do they try to use some of the system's Python functions? My active system Python is 2.6 and that could cause a conflict. I hope it's not the case 'cause 2.6 is needed for many of my applications.

03-24-2013, 05:57 AM	#12
kovidgoyal creator of calibre Posts: 43,856 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	calibre does not care about system python. There are plenty of things in that faq that apply to your situation, read it again, carefully this time.

03-24-2013, 08:42 AM	#13
kanenas0 Junior Member Posts: 2 Karma: 10 Join Date: Mar 2013 Device: none	Thanks. Good to know it doesn't use the system's Python. As for what other things apply to my case, I'm stumped. I don't use any of the programs mentioned under 'random crashes' and I don't have a real-time antivirus running. No firewall blocking to calibre either calibre runs great while I use it so it can't be an x64 vs x86, or some restrictions problem. It tries to do something while it's in an idle phase and that's where it fails. I use default options and only have my ebooks stored locally on the hard disk. I just upgraded to 0.9.24 (from 0.9.23). I'll restart it in debug mode and see what it does. I'll post later if I discover anything.

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