PRS-600 PRS-600 Lockup Displaying Page -- No Input Accepted

EatingPie · 04-20-2010, 08:20 PM

I have a brand new PRS-600 and was reading an LRF. The 600 was almost fully charged; it'd just dropped 1 bar yesterday after being charged last week.

I was reading the LRF for about 20 minutes steady. But I got to a point when I hit a page, and could not turn it. No page next. No page previous. No Home. No Zoom. No Stylus input... I was stuck. Not even the power button (held) worked!

After trying all this, I plugged the 600 in, and suddenly had the "Do you want to restart. [yes][no]" box pop up, presumably from my previous attempt to power down. All inputs now worked. And I could move to the previous/next page.

Is a page lockup on battery a known issue with the PRS-600?

Any advice would be appreciated.

-Pie

Mike_73 · 04-21-2010, 04:51 AM

Could have been a little debris right between the rim of the housing and the touch screen. This has been reported a couple of times.

If debris gets under the rim and slightly presses the screen, the reader seems to interprete this as a "touch" and blocks all other input. In this case, a toothpick (or anything not damaging the screen) is a good tool. I try to clean my display always from the rim to the center to make sure I'm not moving any dust and crumbs (I sometimes eat while reading) under the rim.

If your reader now works again, the little crumb or whatever it was probably has gotten lose!?

Anyways, glad for you that it works again.

EatingPie · 04-21-2010, 10:53 AM

Good to know. The only thing is that the Reader came back after plugging it in, so I'm a bit suspicious of the crumb theory in this particular instance. But I will certainly watch out for that if it happens again!

-Pie

Mike_73 · 04-21-2010, 01:01 PM

Sure. It was just a "be careful" sort of post

DoctorOhh · 04-22-2010, 01:37 AM

Quote:

Originally Posted by EatingPie

Good to know. The only thing is that the Reader came back after plugging it in, so I'm a bit suspicious of the crumb theory in this particular instance. But I will certainly watch out for that if it happens again!

It seems most lock ups early on are due to needing charging. I think the battery indicator might not be as accurate early on.

Do you use a wall charger to charge your unit?

EatingPie · 04-22-2010, 04:50 AM

Quote:

Originally Posted by dwanthny

It seems most lock ups early on are due to needing charging. I think the battery indicator might not be as accurate early on.

Do you use a wall charger to charge your unit?

Yeah, wall charged.

Boy that is one mighty inaccurate indicator. It showed 3 bars when it locked. And I actually had a few hundred pages before it dropped from 4 to 3, which was pretty nice.

-Pie

MelC · 04-23-2010, 10:29 AM

I'm with Dwanthy. Something about the PRS600 causes complete unexpected battery drain regardless of what the indicator is showing but it seems to be limited to the first few weeks of ownership. It happened relentlessly to me for the first two weeks and then just as suddenly stopped happening and for the last 8 months approximately I have not had this problem again.

Mel

04-20-2010, 08:20 PM	#1
EatingPie Blueberry! Posts: 888 Karma: 133343 Join Date: Mar 2007 Device: Sony PRS-500 (RIP); PRS-600 (Good Riddance); PRS-505; PRS-650; PRS-350	PRS-600 Lockup Displaying Page -- No Input Accepted I have a brand new PRS-600 and was reading an LRF. The 600 was almost fully charged; it'd just dropped 1 bar yesterday after being charged last week. I was reading the LRF for about 20 minutes steady. But I got to a point when I hit a page, and could not turn it. No page next. No page previous. No Home. No Zoom. No Stylus input... I was stuck. Not even the power button (held) worked! After trying all this, I plugged the 600 in, and suddenly had the "Do you want to restart. [yes][no]" box pop up, presumably from my previous attempt to power down. All inputs now worked. And I could move to the previous/next page. Is a page lockup on battery a known issue with the PRS-600? Any advice would be appreciated. -Pie

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04-21-2010, 04:51 AM	#2
Mike_73 Guru Posts: 750 Karma: 1323 Join Date: Dec 2009 Device: PRS-505, PRS-600, iPad 16GB Wifi, Kindle Voyage, Nexus 6, Razr HD	Could have been a little debris right between the rim of the housing and the touch screen. This has been reported a couple of times. If debris gets under the rim and slightly presses the screen, the reader seems to interprete this as a "touch" and blocks all other input. In this case, a toothpick (or anything not damaging the screen) is a good tool. I try to clean my display always from the rim to the center to make sure I'm not moving any dust and crumbs (I sometimes eat while reading) under the rim. If your reader now works again, the little crumb or whatever it was probably has gotten lose!? Anyways, glad for you that it works again.

04-21-2010, 10:53 AM	#3
EatingPie Blueberry! Posts: 888 Karma: 133343 Join Date: Mar 2007 Device: Sony PRS-500 (RIP); PRS-600 (Good Riddance); PRS-505; PRS-650; PRS-350	Good to know. The only thing is that the Reader came back after plugging it in, so I'm a bit suspicious of the crumb theory in this particular instance. But I will certainly watch out for that if it happens again! -Pie

04-21-2010, 01:01 PM	#4
Mike_73 Guru Posts: 750 Karma: 1323 Join Date: Dec 2009 Device: PRS-505, PRS-600, iPad 16GB Wifi, Kindle Voyage, Nexus 6, Razr HD	Sure. It was just a "be careful" sort of post

04-23-2010, 10:29 AM	#7
MelC Evangelist Posts: 410 Karma: 2081 Join Date: Feb 2009 Location: Toronto, Canada Device: Cybook Gen3, PRS600	I'm with Dwanthy. Something about the PRS600 causes complete unexpected battery drain regardless of what the indicator is showing but it seems to be limited to the first few weeks of ownership. It happened relentlessly to me for the first two weeks and then just as suddenly stopped happening and for the last 8 months approximately I have not had this problem again. Mel

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