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#211 |
eBook Enthusiast
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I think you'd have a hard time proving that there was a design flaw. You may believe that there is, but do you have any hard and fast proof that the screen failure rate is higher than one might reasonably expect it to be? Do you have any hard data on what the failure rate is, as a percentage of devices shipped?
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#212 | |
Grand Sorcerer
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Location: Linköpng, Sweden
Device: Kindle Voyage, Nexus 5, Kindle PW
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#213 |
eBook Enthusiast
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#214 | |
Grand Sorcerer
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An alternative is to show that the customer broke it. The point is that when this change was made in the laws (regulations) it was to make it better for consumers. Before the rule was that the consumer had to show that it was a design fault. Of course in most cases it is not possible for the seller to show that it is not a design fault that caused the problem so the he has to replace the item. And that is the intended consequence of the law. |
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#215 | |
Resident Curmudgeon
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Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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Quote:
https://www.mobileread.com/forums/showthread.php?t=29270 |
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#216 | |
Grand Sorcerer
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Join Date: Jan 2007
Location: Tampa, FL USA
Device: Kindle Touch
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#217 | |
Resident Curmudgeon
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Given what I know, I'd wait to see what it is Sony has to say on October 2nd and if I decided I still wanted a device that supports DRM Mobipocket, I'd get a V3 once they have the firmware update out for it. Known problems... Gen3 has a mysteriously breaking screen.Amazon has no repair facility for fixing the Kindle when it's not a warranty repair. That's not to say the Kindle is fragile. It's just that if your warranty is past, Amazon does not have a repair facility. Sony doesn't have cross country warranties. So if you buy a 505 in the USA and take it to the UK, and it breaks under warranty, you cannot get it fixed in the UK. The US 505 has to be fixed in the US just as a UK 505 has to be fixed in the UK. If it is out of warranty, it doesn't matter. |
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#218 |
Enthusiast
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Join Date: Dec 2007
Location: Oslo, Norway
Device: Cybook Gen3 & Opus, Sony PRS-650, Sony PRS-T1
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I have a lot of sympathy for all of the people that have experienced broken screens on their Cybooks (and other readers). I read all the posts in this thread yesterday and I felt a bit like an addict with someone threatening to take my drug of choice away
![]() It certainly sounds like these screens can break for no apparent reason. Stress, temperature changes etc may over time end in a broken screen. I don't disagree that the stories here make it sound like some of the screens are very fragile and not really fit for normal use (no, I'm not gonna define normal...) But that is why I'm writing this post. I've had my Cybook since early January. I carry it everywhere with me in my purse. For those that don't have first hand experience with winter in Norway that means a lot of temperature changes. I even took it trekking for 4 days in the Himalayas this Easter (with a waterproof bag). The most serious problem I've had is that the SD card that came with the Cybook stopped working, changing that out solved my bookmark problems. Like HarryT I always keep my Cybook in its cover. I treat it like I treat all my other electronic gadgets, with care, and so far I have avoided dropping it. (Knock on wood) I agree it's odd (and scary) with all the breaking screens and I think the manufacturer should do some checking to try to find out if there is something in the construction of the Cybook or the manufacture of the screen that should be changed. But I still think the eInk readers are a great product and most of them are working as expected (currently 87% answers I own or use a Cybook, and the screen is fine, thanks. on the Teleread survey (yes, I know it's not scientific)). It would be interesting to see the real numbers on how many screens are repaired on the different devices, although I guess that's something they won't tell us. |
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#219 | ||
Junior Member
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Device: cybook
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I weight 60 kg, I'm pretty thin... not to mention I knew it was there so I did not lean completely on it. Plus, it was in its rigid case. (i'm not going into details about why I did this ![]() ![]() My cybook didn't break alone. I guess i put the right pressure on the right place to break it... But I still think I treated it like it was made of glass... actually, a piece of fine glass wouldn't had broken ![]() About the software... I mainly manage pdfs. Well, you just have to try a few I you don't know why it is crap. Not only the lack of zoom witch make unreadable the pdf, but also how you move along the pages... little by little instead of whole pages, so you have to press several times. Also If you press by accident 1 more time, it goes to the next page and when you go back you go to the top of the page... Also, the way it manage collection of images (to read a comic for example) is a pain to use. And the way it manages the collection of books, and the way you move along the menus... Its ok if you only read one book and its in its proper mobi format or whatever its called. I don't use it to read novels... but lot of stuff that comes to me in several formats and it would be a pain to read in the computer screen... I updated the software till it broke, but instead of updating it looked like a downgrade from my pov ![]() Quote:
![]() Last edited by albertoLP; 09-21-2008 at 09:57 AM. Reason: typo |
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#220 |
eBook Enthusiast
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OK, if you use it to read PDFs I completely understand why you're not very happy with it. The "fault", however, lies in the PDF format; it wasn't intended to be an eBook format, and there's no good way to read a PDF formatted for an A4 page on a screen with only 1/6th the area of A4.
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#221 | |
Connoisseur
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Location: New Jersey, US
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All that aside, I did not say that it would be practical to instigate a lawsuit against them, particularly as they are a foreign entity. This is not a device that sold in millions in US, so the gain from such lawsuit would be negligible. If I was rich enough, I might have gone for it, just because of the way they treat their customers. Dorota |
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#222 |
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#223 |
iLiad Maniac
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Join Date: Apr 2006
Location: Germany
Device: Bookeen Opus (i love that thing) and iPad (what an irony)
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Just for a little perspective. From all the CyBooks we sold, less than 1% have had a screen breakage. One of them was my CyBook. And i know for a fact, that it didnt break just from lying around.
So while it is very unfortunate for the user with the broken screen, Bookeen does not seem to have a general problem with the screens. What many people forget is how these brakages happen. You twist or drop te device and everything looks fine. There is only a tiny hair fracture in the glass layer. Later, when the devce is lying around and the temperature changes, the tiny fracture grows and you can see it with your own eyes. So while i dont want to say, that it is impossible, that some screens might break due to faulty installation (i have no way to prove or disprove this), i must say, it is definately not an obvious Bookeen manufacturing problem. |
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#224 |
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Thanks for that, Tribble - it's nice to get some "hard" figures from someone such as yourself, who's in a position to know the truth!
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#225 | |
Grand Sorcerer
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Tags |
broken, cybook, screen |
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