Kobo Help Desk

Duiker · 07-23-2010, 10:39 AM

Dear George from the Kobo help desk, please read our e-mails before you respond to them. I hope this finds you well.

Sincerely,
Kobo customer

Bismar · 07-23-2010, 06:29 PM

Dear Danielle from the Kobo help desk, please read our e-mails before you respond to them. I hope this finds you well.

Sincerely,
Kobo customer

wrenn1 · 07-23-2010, 08:06 PM

I thought I had had a stroke when reading my responses from Kobo. They had nothing to do with what I had asked. I think they have several tapes that they set up to 'go' when they detect certain words and they spew out a canned response. It is exasperating.

They also tend to suggest that you must be doing something wrong as if they are unaware that there are any problems with the reader.

ficbot · 07-23-2010, 10:01 PM

The last time I spoke with Kobo customer service was about my mom's dead kobo and when they suggested in might be ten weeks before I could get a replacement, I snitted that I would just try and take it back to the store and exchange it live, in person. I did so---arrived at the local Indigo with neither retail box nor receipt, got as far as 'this Kobo isn't working' before the manager cheerfully offered me a new one.

A week later, I got an email from someone at customer service asking me if I 'still needed help with your problem.'

So apparently, the instructions they give their retail staff are different than the ones they give the phone agents...

07-23-2010, 10:39 AM	#1
Duiker Addict Posts: 258 Karma: 30680 Join Date: Dec 2009 Location: Toronto, Canada Device: Kindle Paperwhite	Kobo Help Desk Dear George from the Kobo help desk, please read our e-mails before you respond to them. I hope this finds you well. Sincerely, Kobo customer

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07-23-2010, 06:29 PM	#2
Bismar Connoisseur Posts: 76 Karma: 928 Join Date: Jul 2008 Location: Down Under Device: Kobo eReader	Dear Danielle from the Kobo help desk, please read our e-mails before you respond to them. I hope this finds you well. Sincerely, Kobo customer

07-23-2010, 08:06 PM	#3
wrenn1 Addict Posts: 259 Karma: 48576 Join Date: Jun 2010 Device: Kobo	I thought I had had a stroke when reading my responses from Kobo. They had nothing to do with what I had asked. I think they have several tapes that they set up to 'go' when they detect certain words and they spew out a canned response. It is exasperating. They also tend to suggest that you must be doing something wrong as if they are unaware that there are any problems with the reader.

07-23-2010, 10:01 PM	#4
ficbot Wizard Posts: 2,409 Karma: 4132096 Join Date: Sep 2008 Device: Kindle Paperwhite/iOS Kindle App	The last time I spoke with Kobo customer service was about my mom's dead kobo and when they suggested in might be ten weeks before I could get a replacement, I snitted that I would just try and take it back to the store and exchange it live, in person. I did so---arrived at the local Indigo with neither retail box nor receipt, got as far as 'this Kobo isn't working' before the manager cheerfully offered me a new one. A week later, I got an email from someone at customer service asking me if I 'still needed help with your problem.' So apparently, the instructions they give their retail staff are different than the ones they give the phone agents...

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