Glo Kobo Glo not turning on anymore...

[DNSB]

Has anyone come up with a power on/reset factory reset for the Mini yet? One co-worker has borked her Mini and we can't get to the factory reset from the menu. I'm looking at pulling the uSD card and copying the image from a working Mini but would rather avoid doing so.

Regards,
David

[speakingtohe]

Originally Posted by DNSB

Has anyone come up with a power on/reset factory reset for the Mini yet? One co-worker has borked her Mini and we can't get to the factory reset from the menu. I'm looking at pulling the uSD card and copying the image from a working Mini but would rather avoid doing so.

Regards,
David

I think the pinhole reset is under the back cover if you haven't tried that already.

My mini I just keep pulling the slider to the side and holding it, but that is not a factory reset.

Cannot it still be fixed under warranty?

Helen

[robko]

Originally Posted by DNSB

Has anyone come up with a power on/reset factory reset for the Mini yet? One co-worker has borked her Mini and we can't get to the factory reset from the menu. I'm looking at pulling the uSD card and copying the image from a working Mini but would rather avoid doing so.

Regards,
David

Have you tried holding the power button for 10-20 seconds to make sure it's off, then a pin reset, and if that does nothing press and hold the pin reset while you do a power on. Also plugging it in while resetting seems to have helped some people even if it should be near full charge.

[DNSB]

Originally Posted by speakingtohe

I think the pinhole reset is under the back cover if you haven't tried that already.

My mini I just keep pulling the slider to the side and holding it, but that is not a factory reset.

Cannot it still be fixed under warranty?

Helen

I've popped the back cover off and tried the pinhole reset. Unfortunately, it just ends up where the hold power switch for 20 seconds and then power on does.

It could be fixed under warranty but she would prefer not to have to ship the Mini away and wait for it or a replacement to make it's way back.

Regards,
David

[DNSB]

Originally Posted by robko

Have you tried holding the power button for 10-20 seconds to make sure it's off, then a pin reset, and if that does nothing press and hold the pin reset while you do a power on. Also plugging it in while resetting seems to have helped some people even if it should be near full charge.

I've tried the power off and pin hole reset. I hadn't tried the pin hole reset while holding the power switch but will give it a try. Thanks for the suggestion.

Regards,
David

[PeterT]

Originally Posted by DNSB

I've tried the power off and pin hole reset. I hadn't tried the pin hole reset while holding the power switch but will give it a try. Thanks for the suggestion.

Regards,
David

PM sent

[tripsa05]

Originally Posted by robko

What method are you using to charge? If you're using a USB port try a different one or a different computer or different cord. Ideally try a phone charger plugged directly into the wall if you can. If you're not getting any lights beside the power switch either your battery or the switch must be bad and replacement could well be the only option.

Hello all,
The suggested reset methods won't do it and the green/blue light doesn't flash at all. I may try to have the battery and/or switch replaced, but how and where can this be done? I'm traveling, hence away from home, so no access to my shop and warranty...

Thanks in advance

[speakingtohe]

Originally Posted by tripsa05

Hello all,
The suggested reset methods won't do it and the green/blue light doesn't flash at all. I may try to have the battery and/or switch replaced, but how and where can this be done? I'm traveling, hence away from home, so no access to my shop and warranty...

Thanks in advance

Even if your switch/battery is the problem it should still turn on and say charging or ask if you want to connect when you connect it to a power source?

Does it?

Helen

[tripsa05]

Nothing. No light, no "connection screen", just a white screen and that's it...

[speakingtohe]

Originally Posted by tripsa05

Nothing. No light, no "connection screen", just a white screen and that's it...

I could be wrong, but it sounds like it is dead. Send it in for warrantee repair or try and find a place that will only charge you if they can fix it. Even that will void the warrantee if it is opened.

Hope I am wrong.

Helen

[kisa]

Hi,
My wife had her KOBO GLO HD just shut down on her to a white screen and would no longer turn on or recharge.
After trying numerous chargers and sources, as will as holding down the ON button and the reset pin and combinations of both, and then opening up the kobo and force charging the internal battery for about 10 minutes at 4.1V (limited to 300mA), I decided to try something different.
I am lucky that I have a KOBO GLO HD as well , so I opened mine up as well and, as I was sure it was a battery issue, I put them close enough together to connect my KOBO battery to my wife's KOBO, and Shazam, nothing, it still didn't work.
That left me with only two thoughts, the KOBO was dead or the micro SD card (which is internally removable) had died or gotten corrupt.
I proceeded to switch SD cards, and Shazam, IT WORKED! My KOBO no longer turned on and my wife's turned on as normal.
My next step is to work out how to reflash my wife's SD with the bootloader off my SD. I've got some idea's of how and will update this post if it works and share the bootloader so others can maybe get their KOBO GLO HD working again too.
Cheers,
KISA

[davidfor]

Originally Posted by kisa

Hi,
My wife had her KOBO GLO HD just shut down on her to a white screen and would no longer turn on or recharge.
After trying numerous chargers and sources, as will as holding down the ON button and the reset pin and combinations of both, and then opening up the kobo and force charging the internal battery for about 10 minutes at 4.1V (limited to 300mA), I decided to try something different.
I am lucky that I have a KOBO GLO HD as well , so I opened mine up as well and, as I was sure it was a battery issue, I put them close enough together to connect my KOBO battery to my wife's KOBO, and Shazam, nothing, it still didn't work.
That left me with only two thoughts, the KOBO was dead or the micro SD card (which is internally removable) had died or gotten corrupt.
I proceeded to switch SD cards, and Shazam, IT WORKED! My KOBO no longer turned on and my wife's turned on as normal.
My next step is to work out how to reflash my wife's SD with the bootloader off my SD. I've got some idea's of how and will update this post if it works and share the bootloader so others can maybe get their KOBO GLO HD working again too.

Just take an image of your SD card and write it to her card. Or to a new card. You can use a larger card if you want and resize the user partition. Or, if you want, I can send you a link to an image you can use.

[kisa]

Thanks davidfor.
That's exactly what I ended up doing, reimaged my sd card (using HDD Raw Copy) onto my wife's, which worked thankfully. I also found the use of larger cards was fine (I tried up to 32GB) as you mentioned and that you can expand the main partition (I used MiniTool Partition Wizard) to utilise all the available memory space on the card. I did find I had to increase the size in stages, roughly half at a time, otherwise it would error if I tried to convert the full partition in one go. Also I had to leave a small amount unallocated, roughly 8k. Thanks again.

[dwaltz]

I have the same issue, but I don't have a second device to copy the SD from

[kisa]

PM me your email address and I'll send you a clean image.