Help: How to remove ads from kindle paperwhite?

chemnerd · 10-29-2012, 04:36 AM

I just got a kindle paperwhite from amazon, and I wonder how I can remove the ads of my kindle device. Can anyone please help me with it?

meeera · 10-29-2012, 06:40 AM

Quote:

1. Locate your Kindle device in the Manage Your Devices section of Manage Your Kindle and click the plus icon to display more information.

2. In the Special Offers column, click Edit and follow the instructions to unsubscribe from Special Offers. You'll see the amount of the one-time payment before you confirm.

3. Turn wireless on, and the next time you connect your Kindle device wirelessly, it will complete the process of unsubscribing your device from Special Offers.

You'll receive an e-mail notification that will confirm your payment for unsubscribing from Special Offers.

http://www.amazon.com/gp/help/custom...90#unsubscribe

Popup · 10-29-2012, 08:39 AM

For me there is no option to 'edit' in the Special Offers column. (see attachment)
What am I doing wrong?

JoHunt · 10-29-2012, 10:25 AM

It should look like this.

You might want to try logging out/in. If this doesn't work, your best bet is to contact Amazon CS.

Popup · 10-29-2012, 10:51 AM

Weird. It's still not there.
(I've tried two computers, three browsers and two different OSes.)

It doesn't bother me overly though. While I'd like to get rid of the ads, it's not overly urgent. I just hope that Amazon will fix it sometime...

sparklemotion · 10-29-2012, 10:54 AM

Quote:

Originally Posted by Popup

Weird. It's still not there.
(I've tried two computers, three browsers and two different OSes.)

It doesn't bother me overly though. While I'd like to get rid of the ads, it's not overly urgent. I just hope that Amazon will fix it sometime...

I'd give kindle CS a call, I'm sure they can help you.

Popup · 10-29-2012, 11:01 AM

Yes, but last time I tried to contact them it took half a day... (I'm not in the US, so the whole 'call me' thing doesn't work. And going through the whole phone tree rigmarole on an international line isn't fun.)

And I think I'll keep the ads for a bit longer to see how much they annoy me.

tono1020 · 10-29-2012, 11:02 AM

Quote:

Originally Posted by Popup

Weird. It's still not there.
(I've tried two computers, three browsers and two different OSes.)

It doesn't bother me overly though. While I'd like to get rid of the ads, it's not overly urgent. I just hope that Amazon will fix it sometime...

It's because you live outside US and bought Kindle second hand. Kindle with ads can be bought only for US citizens.
I had same issue with Kindle NT. I wrote mail to Amazon Support and they "manually" remove ads from my device and charge my account for prize difference to non-ads version.

Popup · 10-29-2012, 11:09 AM

I bought it through a 'packet forwarder', so the address they have is a US one.

On the other hand, they have successfully deduced that I'm in Switzerland, for other purposes, so there might be something to your theory. I'll stick to the ads for now and see how much they bother me. But it's good to know that there's an option to get rid of them.

tono1020 · 10-29-2012, 11:30 AM

Quote:

Originally Posted by Popup

I bought it through a 'packet forwarder', so the address they have is a US one.

On the other hand, they have successfully deduced that I'm in Switzerland, for other purposes, so there might be something to your theory. I'll stick to the ads for now and see how much they bother me. But it's good to know that there's an option to get rid of them.

This Kindle is bought as "Special Offers" version and delivered to US address. If you were US resident then you would see "Edit" link in "Special Offers" column in Manage your device page. But since your address is outside US they don't show that link for your login. They didn't think of situation like that, obviously.

Believe me, this is the reason. I was also flabbergasted last year, because I had exactly the same problem.

Popup · 10-29-2012, 11:50 AM

Quote:

Originally Posted by tono1020

This Kindle is bought as "Special Offers" version and delivered to US address. If you were US resident then you would see "Subscribed" column in Manage your device page. But since your address is outside US they don't show that column with your login.

But they do show that column! (Look at the screenshot above!) It's just the 'edit' option that's missing.

But I agree. The problem is probably related to my 'international' status.

JoHunt · 10-29-2012, 12:24 PM

Popup is your PW registered to a non-US account? If so, this is why you don't have the option to remove the special offers.

Only US accounts can turn ads on/off.

Popup · 10-29-2012, 12:34 PM

I honestly thought that it was a 'US' account, as I bought it with a US delivery address. (And my previous Kindle was bought in a US highstreet shop) But maybe the fact that I have a Swiss credit card is enough to qualify as a 'furriner'.

(I've had my Amazon account for a long time, and the first address I registered was Swedish (I think) (or maybe French?), so it shouldn't be that which counts.)

JoHunt · 10-29-2012, 12:48 PM

A US account requires funding by a credit card which is billed to a US address (or gift card).

You can have many delivery addresses but the country of your account is determined by your billing address.

sirmaru · 10-29-2012, 03:04 PM

If your IP address is causing a problem, you can change it here:

http://www.hide-my-ip.com/

Be forewarned that some countries make it illegal to use that site. Check your local laws. I believe Germany bans it for German citizens. So far as I know the US allows it.

Amazon, as well, may not allow its use to avoid their rules.

You could also send your PW back to the packet forwarder to cancel the Special Offers from a US address.

All that said, Special Offers are not really that bad. Maybe the best course is just leave them as is. They do not interfere with reading eBooks.

PW's were originally sold with and without Special Offers. Maybe have your packet forwarder return it to Amazon for a refund and get the proper unit from the start. I paid a premium for my PW without Special Offers and did not have to use the Amazon web site to remove them.

10-29-2012, 04:36 AM	#1
chemnerd Junior Member Posts: 1 Karma: 10 Join Date: Oct 2012 Device: kindle paperwhite	Help: How to remove ads from kindle paperwhite? I just got a kindle paperwhite from amazon, and I wonder how I can remove the ads of my kindle device. Can anyone please help me with it?

10-29-2012, 08:39 AM	#3
Popup Zealot Posts: 102 Karma: 100000 Join Date: May 2011 Device: kindle3, paperwhite-2012, Oasis-2016, paperwhite-2019	For me there is no option to 'edit' in the Special Offers column. (see attachment) What am I doing wrong? Attached Thumbnails

10-29-2012, 03:04 PM	#15
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	If your IP address is causing a problem, you can change it here: http://www.hide-my-ip.com/ Be forewarned that some countries make it illegal to use that site. Check your local laws. I believe Germany bans it for German citizens. So far as I know the US allows it. Amazon, as well, may not allow its use to avoid their rules. You could also send your PW back to the packet forwarder to cancel the Special Offers from a US address. All that said, Special Offers are not really that bad. Maybe the best course is just leave them as is. They do not interfere with reading eBooks. PW's were originally sold with and without Special Offers. Maybe have your packet forwarder return it to Amazon for a refund and get the proper unit from the start. I paid a premium for my PW without Special Offers and did not have to use the Amazon web site to remove them. Last edited by sirmaru; 10-29-2012 at 03:11 PM.

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10-29-2012, 10:25 AM	#4
JoHunt I am what I am Posts: 6,625 Karma: 62235665 Join Date: Sep 2011 Device: iPad3, Voyage	It should look like this. You might want to try logging out/in. If this doesn't work, your best bet is to contact Amazon CS.

10-29-2012, 10:51 AM	#5
Popup Zealot Posts: 102 Karma: 100000 Join Date: May 2011 Device: kindle3, paperwhite-2012, Oasis-2016, paperwhite-2019	Weird. It's still not there. (I've tried two computers, three browsers and two different OSes.) It doesn't bother me overly though. While I'd like to get rid of the ads, it's not overly urgent. I just hope that Amazon will fix it sometime...

10-29-2012, 11:01 AM	#7
Popup Zealot Posts: 102 Karma: 100000 Join Date: May 2011 Device: kindle3, paperwhite-2012, Oasis-2016, paperwhite-2019	Yes, but last time I tried to contact them it took half a day... (I'm not in the US, so the whole 'call me' thing doesn't work. And going through the whole phone tree rigmarole on an international line isn't fun.) And I think I'll keep the ads for a bit longer to see how much they annoy me.

10-29-2012, 11:09 AM	#9
Popup Zealot Posts: 102 Karma: 100000 Join Date: May 2011 Device: kindle3, paperwhite-2012, Oasis-2016, paperwhite-2019	I bought it through a 'packet forwarder', so the address they have is a US one. On the other hand, they have successfully deduced that I'm in Switzerland, for other purposes, so there might be something to your theory. I'll stick to the ads for now and see how much they bother me. But it's good to know that there's an option to get rid of them.

10-29-2012, 12:24 PM	#12
JoHunt I am what I am Posts: 6,625 Karma: 62235665 Join Date: Sep 2011 Device: iPad3, Voyage	Popup is your PW registered to a non-US account? If so, this is why you don't have the option to remove the special offers. Only US accounts can turn ads on/off.

10-29-2012, 12:34 PM	#13
Popup Zealot Posts: 102 Karma: 100000 Join Date: May 2011 Device: kindle3, paperwhite-2012, Oasis-2016, paperwhite-2019	I honestly thought that it was a 'US' account, as I bought it with a US delivery address. (And my previous Kindle was bought in a US highstreet shop) But maybe the fact that I have a Swiss credit card is enough to qualify as a 'furriner'. (I've had my Amazon account for a long time, and the first address I registered was Swedish (I think) (or maybe French?), so it shouldn't be that which counts.)

10-29-2012, 12:48 PM	#14
JoHunt I am what I am Posts: 6,625 Karma: 62235665 Join Date: Sep 2011 Device: iPad3, Voyage	A US account requires funding by a credit card which is billed to a US address (or gift card). You can have many delivery addresses but the country of your account is determined by your billing address.

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