Kindle Not Detected after Windows 10 upgrade

[BrianNorman]

Before upgrade Calibre was working fine with two different Kindles. After the upgrade neither is detected.

I have updated Calibre to the latest version.

The devices are visible in Explorer and Device Manager.

No Ignored Devices set.

Interface plugin is enabled.

I tried changing the drive letter but it had no effect.

I tried a different USB port but it had no effect.

This is the debug log.

calibre 2.35 [64bit] isfrozen: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
USB devices on system:
[u'usb\\vid_1949&pid_0004&rev_0100',
u'usb\\vid_1058&pid_071a&rev_2011',
u'usb\\root_hub20&vid8086&pid1c26&rev0004',
u'usb\\vid_8087&pid_0024&rev_0000',
u'usb\\vid_0461&pid_4e22&rev_0100',
u'usb\\vid_04a9&pid_1771&rev_0206&mi_01',
u'usb\\vid_04a9&pid_1771&rev_0206&mi_00',
u'usb\\root_hub20&vid8086&pid1c2d&rev0004',
u'usb\\vid_8087&pid_0024&rev_0000',
u'usb\\vid_413c&pid_2107&rev_0104',
u'usb\\vid_04a9&pid_1771&rev_0206']
Traceback (most recent call last):
File "site-packages\calibre\devices\scanner.py", line 85, in __call__
DriveError: No removable drives found
Drives detected:

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#{6b764261-7fb4-11e3-b109-c81f662c5345}#0000000000100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{1db98ce4-4518-11e5-9bc9-c81f662c5345}#0000000000002000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{24B4194F-440D-11E5-9BC2-806E6F6E6963}': [{'addr': '127.0.0.1', 'netmask': '255.0.0.0', 'broadcast': '127.255.255.255'}], '{E0C39E85-415D-4364-96C2-4121C006C749}': [{'addr': '192.168.1.6', 'netmask': '255.255.255.0', 'broadcast': '192.168.1.255'}]}
No device is connected

Looking for devices...
u'usb\\vid_1949&pid_0004&rev_0100'

Devices possibly connected: None

This is on my Fathers pc. On my own I upgraded to Windows 10 and it works fine detecting the Kindle correctly.

Any advice appreciated.

[eschwartz]

Sounds like the same problem as here and here.

[theducks]

Works fine on a K4NT

Do you have an original Kindle (K1)?
telling us the EXACT model is important.
Including the Firmware level... Might be.

Mentioning that you Rooted the device
and if you are running modified code

[eschwartz]

It sounds more like some aspect of WPD is flaky on Win10...

[BrianNorman]

Originally Posted by theducks

Works fine on a K4NT

Do you have an original Kindle (K1)?
telling us the EXACT model is important.
Including the Firmware level... Might be.

Mentioning that you Rooted the device
and if you are running modified code

The Kindle is 4.1.3 (2692310002). No modifications.

Same model works on one pc but not on another.

Thanks

[theducks]

Originally Posted by BrianNorman

The Kindle is 4.1.3 (2692310002). No modifications.

Same model works on one pc but not on another.

Thanks

I can say that FW 4.1.2 works normally.

The Kindle also shows up as a drive letter (I: in my case) in Explorer

Have you restarted your K4?( Menu key: Settings: Menu key: Restart)

[johnwhelan]

Win 10 and a Nexus 7 I'm having the same problems of none detection.

Win 10 is saying the Nexus 7 is there.

Cheerio John

[theducks]

Originally Posted by johnwhelan

Win 10 and a Nexus 7 I'm having the same problems of none detection.

Win 10 is saying the Nexus 7 is there.

Cheerio John

In what section of File Explorer does it fall?

[johnwhelan]

Originally Posted by theducks

In what section of File Explorer does it fall?

Interesting it is now working but it is connected with win 10 I'll start a new thread with the info.

Thanks John

[theducks]

Originally Posted by johnwhelan

Interesting it is now working but it is connected with win 10 I'll start a new thread with the info.

Thanks John

Continue in the Same Thread if it is the SAME problem so everyone is aware of the troubleshooting progress

[johnwhelan]

Originally Posted by theducks

Continue in the Same Thread if it is the SAME problem so everyone is aware of the troubleshooting progress

This thread is Kindle specific my solution seems to be more general. Essentially when you plug a device into Windows 10 you must then open it to look at folders and files before firing up Calibre.

The solution is probably lost here on this thread because it is buried since I note that others have since posted they are having problems with Win 10 and Calibre not recognising a variety of devices.

Cheerio John

[theducks]

there is nothing special to be done with a K4.
I plug it in,
w10 sounds a device found tone.
About a minute and Calibre inventories the books. In my case 21 of them.

Behaves just like My TAB2 does.
(I have to use a card reader for my Astak as the usb connector now only charges. Broken traces to pins)

[dwig]

Also, Windows 10 is a new OS and doesn't "know" the devices that the previous OS knew. The first time a USB device is plugged in Win10 has to do its "touchy feely who-are-you" negotiations with the device. Only when these are finished is all device interaction available to apps.

You should first introduce the device to Win10 without any apps that interact directly with the device (e.g. calibre, ...) running. After that first "introduction" session, you should be able to return to your normal procedure.

[theducks]

Originally Posted by dwig

Also, Windows 10 is a new OS and doesn't "know" the devices that the previous OS knew. The first time a USB device is plugged in Win10 has to do its "touchy feely who-are-you" negotiations with the device. Only when these are finished is all device interaction available to apps.

You should first introduce the device to Win10 without any apps that interact directly with the device (e.g. calibre, ...) running. After that first "introduction" session, you should be able to return to your normal procedure.

Good thought

Also, for those that used the installer file on portable computers, allow Updates (downloads) to complete and install, reboot. Repeat

There were a whole bunch that needed to be done, some were 100M+ files .
There were things that still did not work after the first batch completed (with a allowed reboot), that just started working the next day.
(W10home does many updates in background and s not mask-able. W10 pro has a option for a 30 day delay)

[glasmann]

It is not clear from this thread of messages if "the Calibre not recognizing Kindles in a Win 10 environment" is resolved or not. I have the problem and am not sure if I should submit my problem in a separate thread or if this is currently being worked on. Thanks, Mike