Kindle 3 keyboard crack in plastic: AMAZON UNRESPONSIVE TO ANY SOLUTION - Page 3

ApK · 12-27-2012, 08:36 AM

Quote:

Originally Posted by Apollofortynine

The best thing to do is play it stupid, act upset, and chances are Amazon will go above and beyond what they are expected to do to make you happy

The best advice I've ever heard on the social engineering of customer service reps was from Click and Clack, the Car Talk guys on NPR. You say:

"I have a problem, and you're the only one who can help me."

Works wonders.

ApK

HarryT · 12-27-2012, 08:44 AM

The old saying "you catch more flies with honey than with vinegar" certainly has a lot of truth to it.

Pookeysgirl · 12-27-2012, 09:08 AM

My K3 has had a curved line coming from the corner of the bezel down towards the Menu button since it was only a few months old. It's getting more pronounced but I've not really worried about it until now. Is this going to turn into a crack?

HarryT · 12-27-2012, 09:12 AM

Yes, probably. That's the "standard" K3 bezel crack. It is purely cosmetic.

Pookeysgirl · 12-27-2012, 09:16 AM

Quote:

Originally Posted by HarryT

Yes, probably. That's the "standard" K3 bezel crack. It is purely cosmetic.

Thanks Harry. I thought so. If it cracks, it cracks. As long as I can read my books I'll keep it.

djulian · 12-27-2012, 09:57 AM

I have a similar crack as well; when it first showed up, my Kindle was under warranty, and they replaced it for free immediately (had one arrive the day after I called). I'm well out of warranty now, and I decided to just sell my Kindle on. Picking up a Paperwhite this week!

jamadams · 12-27-2012, 10:40 AM

I too have the same crack on my Kindle keyboard. A definite known design defect.

I think that your title is a bit misleading. They were responsive and did offer you a solution. You just didn't like it.

jweek · 12-27-2012, 01:44 PM

Quote:

Originally Posted by Dr. Drib

That is it EXACTLY! (Thanks for the photo.)

Did you decide to keep yours?

Don

I did - I don't like the crack, but I like my K3.

John

krazy4katz · 12-27-2012, 02:24 PM

I had a crack on my kk (bottom right corner of the bezel) while it was within the warrantee period. They sent me a new one first, then I had to send back the old one. The new one hasn't cracked (yet). I think it has the same type of bezel.

I have to say, I thought it was nice of Amazon to send the new one first so that I wouldn't be "kindleless" for a few days. That would have been unbearable.

Just saying you probably will have to agree to return yours to get their "deal".

Best wishes,

k4k

ucfgrad93 · 12-27-2012, 04:56 PM

I have a similar crack on my Kindle Keyboard. I'm not too worried about it.

manou · 12-27-2012, 08:17 PM

Quote:

Originally Posted by Apollofortynine

They gave you a 25/35% discount on the kindle 3g with special offers (35$ off) and its only $20 to remove ads, not really something I would complain about after the product I own out of warranty broke (and it doesn't affect operation).

I also believe Amazon wouldn't require you to send back your old kindle, so basically your getting a new kindle 3g for 35% off, when yours was out of warranty, and you still have your old one. What to do next? Sell your kindle 3g NIB on Ebay, get about 115 for it, and deal with the tiny crack that you will never notice accept for once a month when you use the keyboard.

I could be wrong though, you might need to send it back.

Also, you went about this all wrong. Take this from someone with experience on trying to get deals from customer service reps, telling them you know something they don't and then threatening them (herr derr I'm from mobileread and will give you a bad review) NEVER works. The best thing to do is play it stupid, act upset, and chances are Amazon will go above and beyond what they are expected to do to make you happy. Once I shipped $60 of protein to the wrong address (in college, sent it home instead of to the dorm). Totally my fault, but I contacted the rep and asked if I could return it. She informed me that I couldn't return it because its a food product, but said she would refund me the $60 and asked me to double check the address next time

Amazon has the best support if you don't piss them off. The only reason you got any discount at all is because it seems to be their official policy now, I'm surprised he didn't quote the actual prices for the products.

Just for the record, I did not need to send my cracked (out of warranty) Kindle.
When I talked to Amazon they first offered me the basic no-touch Kindle for US$ 20.- less. I then asked (ever so nicely) if they could offer me a discount for exactly the same model I have because I really like the Kindle Keyboard. I told me that he'll check with his supervisor, he then offered me the US$ 50.- off for the replacement (Kindle Keyboard 3G, no ads).
I was very happy with this deal, especially given the fact that my Kindle was out of warranty.

Apollofortynine · 12-28-2012, 12:36 AM

Then that's pretty awesome, you'd have 2 fully usable kindles, getting the second one for 30% off. Not to shabby

Dr. Drib · 12-29-2012, 06:57 PM

Problem now solved.

I've given the Kindle 3g with the lighted cover to my sister. She dropped her older 2 (US) Kindle and the upper 1/5 of her screen was damaged.

She's OK with the crack on the Kindle 3g.

Thank you to everyone who replied.

Don

Joshua.P · 12-31-2012, 07:40 AM

OP is overreacting a little bit. I mean it IS out of warranty.

Dr. Drib · 01-01-2013, 09:53 AM

Quote:

Originally Posted by Joshua.P

OP is overreacting a little bit. I mean it IS out of warranty.

No need now to overreact!

My sister now enjoys a better screen than what she had before. Too, the crack doesn't bother her!

All is well.

Don

12-27-2012, 09:08 AM	#33
Pookeysgirl Wizard Posts: 1,705 Karma: 12696746 Join Date: May 2010 Device: K3, Kobo Mini	My K3 has had a curved line coming from the corner of the bezel down towards the Menu button since it was only a few months old. It's getting more pronounced but I've not really worried about it until now. Is this going to turn into a crack? Attached Thumbnails

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12-27-2012, 08:44 AM	#32
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The old saying "you catch more flies with honey than with vinegar" certainly has a lot of truth to it.

12-27-2012, 09:12 AM	#34
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Yes, probably. That's the "standard" K3 bezel crack. It is purely cosmetic.

12-27-2012, 09:57 AM	#36
djulian Evangelist Posts: 408 Karma: 1786912 Join Date: Nov 2010 Device: Kindle Voyage	I have a similar crack as well; when it first showed up, my Kindle was under warranty, and they replaced it for free immediately (had one arrive the day after I called). I'm well out of warranty now, and I decided to just sell my Kindle on. Picking up a Paperwhite this week!

12-27-2012, 10:40 AM	#37
jamadams Connoisseur Posts: 59 Karma: 712900 Join Date: Oct 2009 Location: Hull, UK Device: Kindle PW, Kindle Keyboard, Kobo Touch, Sony PRS-505, 600 & Librié	I too have the same crack on my Kindle keyboard. A definite known design defect. I think that your title is a bit misleading. They were responsive and did offer you a solution. You just didn't like it.

12-27-2012, 02:24 PM	#39
krazy4katz Addict Posts: 367 Karma: 1552656 Join Date: Feb 2009 Device: [Kindle 1, Kindle 3 (KK)], Kindle Voyage, iPad Pro	I had a crack on my kk (bottom right corner of the bezel) while it was within the warrantee period. They sent me a new one first, then I had to send back the old one. The new one hasn't cracked (yet). I think it has the same type of bezel. I have to say, I thought it was nice of Amazon to send the new one first so that I wouldn't be "kindleless" for a few days. That would have been unbearable. Just saying you probably will have to agree to return yours to get their "deal". Best wishes, k4k

12-27-2012, 04:56 PM	#40
ucfgrad93 Wizard Posts: 2,360 Karma: 9026681 Join Date: Jun 2011 Location: Colorado Device: Kindle Paperwhite 2nd Gen	I have a similar crack on my Kindle Keyboard. I'm not too worried about it.

12-28-2012, 12:36 AM	#42
Apollofortynine Junior Member Posts: 3 Karma: 10 Join Date: Dec 2012 Device: Kindle Paperwhite	Then that's pretty awesome, you'd have 2 fully usable kindles, getting the second one for 30% off. Not to shabby

12-29-2012, 06:57 PM	#43
Dr. Drib Grand Sorcerer Posts: 44,736 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Problem now solved. I've given the Kindle 3g with the lighted cover to my sister. She dropped her older 2 (US) Kindle and the upper 1/5 of her screen was damaged. She's OK with the crack on the Kindle 3g. Thank you to everyone who replied. Don

12-31-2012, 07:40 AM	#44
Joshua.P The Dark Knight Posts: 97 Karma: 497090 Join Date: Apr 2012 Device: Kindle Keyboard	OP is overreacting a little bit. I mean it IS out of warranty.