how to tell a refurb apart

bZkindle · 01-28-2011, 09:17 PM

Do I understand correctly that if you exchange your kindle that amazon will send you a refurbished unit?
How does it come? I mean is it in the same packaging or how do you tell?

(I had to exchange my k2 after a few months when it froze up on me.
I was told not to send the accessories back with it because they won't be included but when I got the replacement it came packaged with them.)

montalex · 01-28-2011, 10:00 PM

I just got a replacement for my K2i. I had a minor problem with a spongy page-turn button, and my warranty had expired, but Amazon sent me a replacement anyway. They told me it was refurbished, but it looks and functions like a brand-new unit. It was packaged like a new unit, had a new usb cable, but no charger.

I'm very pleased with the great service I got. I think I've got a brand new battery, and everything works perfectly.

curstpriest · 01-29-2011, 07:37 AM

All refurbs are made with re-certified parts. Usually they replace the casing/buttons + battery with new parts. The screen/logic board will be old parts that have been tested to meet spec. There is likely a protective plastic piece on the screen that they can replace if there are scratches, they'll do that, if not they'll just put in a new screen too.

Refurbs almost always look & function like new.

coolbreeze · 01-29-2011, 01:30 PM

Refurbs have an orange sticker on the box.

bZkindle · 01-29-2011, 05:36 PM

Quote:

Originally Posted by coolbreeze

Refurbs have an orange sticker on the box.

ahh, thanks. good to know.
they did send me a new one then.

1Bookworm · 01-29-2011, 11:00 PM

Quote:

Originally Posted by bZkindle

ahh, thanks. good to know.
they did send me a new one then.

Hi,

Does anyone know - your Kindle is still under warranty do they send you a new or a refurbished one? Mine is still under warranty - less than 6 mths old - but having battery troubles and Amazon offered to change but if I'm going to get a refurbished one than I like hold on to this one for a little longer just in case the battery starts behaving again.

Thank you

teraflame · 01-30-2011, 06:29 PM

I wanted to exchange my kindle for a replacement. The "refurb" one I got was seriously used with nicks and scratches on the plastic, some of the lettering on the buttons seems to have faded as well. So I returned it altogether for a refund.

01-28-2011, 09:17 PM	#1
bZkindle Fanatic Posts: 510 Karma: 1025024 Join Date: Nov 2010 Location: Canada City, Soviet Canuckistan Device: k2, k3G, kindle DXG, Sony T-1, iPad, iPhone, stone tablet	how to tell a refurb apart Do I understand correctly that if you exchange your kindle that amazon will send you a refurbished unit? How does it come? I mean is it in the same packaging or how do you tell? (I had to exchange my k2 after a few months when it froze up on me. I was told not to send the accessories back with it because they won't be included but when I got the replacement it came packaged with them.)

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01-28-2011, 10:00 PM	#2
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	I just got a replacement for my K2i. I had a minor problem with a spongy page-turn button, and my warranty had expired, but Amazon sent me a replacement anyway. They told me it was refurbished, but it looks and functions like a brand-new unit. It was packaged like a new unit, had a new usb cable, but no charger. I'm very pleased with the great service I got. I think I've got a brand new battery, and everything works perfectly.

01-29-2011, 07:37 AM	#3
curstpriest Confused Posts: 402 Karma: 5538 Join Date: Oct 2010 Location: Bay Area Device: Kindle DXG	All refurbs are made with re-certified parts. Usually they replace the casing/buttons + battery with new parts. The screen/logic board will be old parts that have been tested to meet spec. There is likely a protective plastic piece on the screen that they can replace if there are scratches, they'll do that, if not they'll just put in a new screen too. Refurbs almost always look & function like new.

01-29-2011, 01:30 PM	#4
coolbreeze Addict Posts: 214 Karma: 2600 Join Date: Oct 2009 Device: Nook Color, White 3G K3	Refurbs have an orange sticker on the box.

01-30-2011, 06:29 PM	#7
teraflame Enthusiast Posts: 25 Karma: 10 Join Date: Jan 2011 Device: Kindle Paperwhite	I wanted to exchange my kindle for a replacement. The "refurb" one I got was seriously used with nicks and scratches on the plastic, some of the lettering on the buttons seems to have faded as well. So I returned it altogether for a refund.