Still no Iliad

HappyMartin · 02-20-2008, 05:04 AM

I am in the midst of a lengthy long distance attempt to get my Iliad repaired and have been without it for almost 2 months. I have had to stay away from this forum because it makes me crazy being excluded from all the books and upgrades and so on. Started breaking down a few days ago and popping in to peep every now and again.

You guys are making me nuts with envy. I have to have a reader. I hate reading paper books after the Iliad.

HarryT · 02-20-2008, 05:51 AM

That's awful, Martin! Have they said why it's taking so long to get you a replacement?

HappyMartin · 02-20-2008, 07:00 AM

Not so far. It took ages to organize the return box as I was in the desert and that was not their fault at all. Then it took a while to convince the local shipping guys to handle it due to complications with reciprocal arrangements between companies. Also not Irex to blame. It left here only a week or 2 ago so we will see.

If it is bust and if it is my fault I will have to buy another one. I tried living without it but your analogy about how much would you spend on a TV struck chord. I watch no TV. I want a reader.

R2D2 · 02-23-2008, 02:58 PM

There is still hope in https://www.mobileread.com/forums/showthread.php?t=6902

;-)

HappyMartin · 03-03-2008, 09:53 AM

Heard from UPS that my iliad is back in town. No communication from irex despite writing to them. I have no idea whether the thing is fixed or terminal. I am trying to convince myself that if it was toast or needed repairs that I would have to pay for that I would have heard something from them. Would they bother to send a dead thing back without emailing me?

I am back to reading p books.

tribble · 03-03-2008, 10:17 AM

I dont think they would send back a broken unit. So i assume it was all repaired within warranty. Otherwise they would have contacted you with information on what the charges for a repair would be.

HappyMartin · 03-04-2008, 12:26 AM

Tribble, from your lips to Gods ear.

MikeU · 03-04-2008, 02:51 AM

This thread is quite timely (though unfortunate for Happymartin), as I was just about to order an iLiad! Is it folly to proceed? I hope iRex was what a company ought to be, and that you are back to e-reading an iLiad.

HappyMartin · 03-04-2008, 09:40 AM

I am waiting for UPS to deliver, perhaps it is waiting for me at home. Perhaps it is repaired, perhaps not. I agree it is a bit of a test I suppose but I could have done something wrong and it could be me at fault and not irex. In fairness to them there service up to now has been pretty good and the device itself has been amazing. I love the dam thing.

hskinner · 03-06-2008, 01:25 PM

I ordered an Iliad last Friday and it arrived today (the following Thursday) in the US. There does not seem to be any problem getting new units.

02-20-2008, 05:04 AM	#1
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Still no Iliad I am in the midst of a lengthy long distance attempt to get my Iliad repaired and have been without it for almost 2 months. I have had to stay away from this forum because it makes me crazy being excluded from all the books and upgrades and so on. Started breaking down a few days ago and popping in to peep every now and again. You guys are making me nuts with envy. I have to have a reader. I hate reading paper books after the Iliad.

03-04-2008, 02:51 AM	#8
MikeU Junior Member Posts: 4 Karma: 10 Join Date: Feb 2008 Location: Morioka, Japan Device: iLiad	Is it a healthy iLiad Yet? This thread is quite timely (though unfortunate for Happymartin), as I was just about to order an iLiad! Is it folly to proceed? I hope iRex was what a company ought to be, and that you are back to e-reading an iLiad.

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02-20-2008, 05:51 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That's awful, Martin! Have they said why it's taking so long to get you a replacement?

02-20-2008, 07:00 AM	#3
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Not so far. It took ages to organize the return box as I was in the desert and that was not their fault at all. Then it took a while to convince the local shipping guys to handle it due to complications with reciprocal arrangements between companies. Also not Irex to blame. It left here only a week or 2 ago so we will see. If it is bust and if it is my fault I will have to buy another one. I tried living without it but your analogy about how much would you spend on a TV struck chord. I watch no TV. I want a reader.

02-23-2008, 02:58 PM	#4
R2D2 Mad Scientist Posts: 294 Karma: 242 Join Date: May 2006 Location: Germany Device: Zaurus, HTCMagician, iLiad	There is still hope in https://www.mobileread.com/forums/showthread.php?t=6902 ;-)

03-03-2008, 09:53 AM	#5
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Heard from UPS that my iliad is back in town. No communication from irex despite writing to them. I have no idea whether the thing is fixed or terminal. I am trying to convince myself that if it was toast or needed repairs that I would have to pay for that I would have heard something from them. Would they bother to send a dead thing back without emailing me? I am back to reading p books.

03-03-2008, 10:17 AM	#6
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	I dont think they would send back a broken unit. So i assume it was all repaired within warranty. Otherwise they would have contacted you with information on what the charges for a repair would be.

03-04-2008, 12:26 AM	#7
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Tribble, from your lips to Gods ear.

03-04-2008, 09:40 AM	#9
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	I am waiting for UPS to deliver, perhaps it is waiting for me at home. Perhaps it is repaired, perhaps not. I agree it is a bit of a test I suppose but I could have done something wrong and it could be me at fault and not irex. In fairness to them there service up to now has been pretty good and the device itself has been amazing. I love the dam thing.

03-06-2008, 01:25 PM	#10
hskinner Junior Member Posts: 1 Karma: 10 Join Date: Feb 2008 Device: Irex	I ordered an Iliad last Friday and it arrived today (the following Thursday) in the US. There does not seem to be any problem getting new units.

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