It seems Amazon may have a problem - Page 2

knc1 · 02-09-2017, 05:04 PM

IKTF -
I like these little e-book readers but the less I have to deal with Amazon the better.

DiapDealer · 02-09-2017, 06:32 PM

Without flat-out telling me my K2 has been abandoned/is unsupported, Customer Service strongly suggested that I should think about upgrading my hardware (I didn't tell them I've already upgraded multiple times).

A letter sent to the Bezos address suggesting that official notification that 1st and 2nd generation Kindles can no longer be registered should be made public, confirmed to my satisfaction (without officially confirming, of course) that these devices have been abandoned.

So that's it. If your K1, K2, DX is currently working, don't de-register or factory reset it. It probably won't be able to re-register.

JSWolf · 02-09-2017, 06:38 PM

But what about the K3/KK and the K4?

DiapDealer · 02-09-2017, 06:51 PM

Quote:

Originally Posted by JSWolf

But what about the K3/KK and the K4?

Since they won't come clean about which devices are affected, your guess is good as anybody's. Only way to find out is to deregister and see if you can re-register. Classy, huh?

jhowell · 02-09-2017, 07:06 PM

Quote:

Originally Posted by DiapDealer

A letter sent to the Bezos address suggesting that official notification that 1st and 2nd generation Kindles can no longer be registered should be made public, confirmed to my satisfaction (without officially confirming, of course) that these devices have been abandoned.

Could you explain this a bit more? Whose letter? Was there a response or is something being inferred from a lack of response?

(I just saw that you posted it in another thread. Thanks!)

---

Added:

The timing on this is bad. Amazon is in the process of stopping Kindle for PC from being used to access purchased books in a usable format. I have been suggesting that people buy a used Kindle to work around this.

If true, it will drop the market value of used older Kindles.

JSWolf · 02-09-2017, 07:10 PM

Woot.com was recently (Jan 2017) selling the K4. Amazon owns Woot. So why would Amazon sell a Kindle that cannot be used at Amazon?

DiapDealer · 02-09-2017, 07:11 PM

Quote:

Originally Posted by jhowell

Could you explain this a bit more? Whose letter? Was there a response or is something being inferred from a lack of response?

Sorry for any confusion. I meant My letter.
Details (including the response can be found here).

Quote:

Originally Posted by jhowell

Added:

The timing on this is bad. Amazon is in the process of stopping Kindle for PC from being used to access purchased books in a usable format. I have been suggesting that people buy a used Kindle to work around this.

If true, it will drop the market value of used older Kindles.

I still have a Kindle Keyboard (which should be the oldest device capable of supporting KF8) which is registered and seems to still function normally (but then again, so did my K2 until I voluntarily deregistered it). I'm not about to push my luck and see if it can be registered again!

jhowell · 02-09-2017, 07:15 PM

Thanks.

(And thanks for taking one for the team.)

DiapDealer · 02-09-2017, 07:24 PM

Quote:

Originally Posted by jhowell

(And thanks for taking one for the team.)

Small sacrifice. As I said, I don't use the device--what with it being mobi-only, and all.

knc1 · 02-09-2017, 07:53 PM

Quote:

Originally Posted by DiapDealer

Sorry for any confusion. I meant My letter.
Details (including the response can be found here).
- - - - -

That reply is very interestingly worded.

One could almost quote it as reason that Amazon should be recalling those older devices that are, by design, not up to current Amazon requirements.

Recalled with a full refund of the purchase price or equivalent Amazon credit.
(Let me see now, how many "Kindle Basics" can I trade in my DXG for? Three? Four?)

issybird · 02-09-2017, 07:59 PM

Quote:

Originally Posted by DiapDealer

Since they won't come clean about which devices are affected, your guess is good as anybody's. Only way to find out is to deregister and see if you can re-register. Classy, huh?

Quote:

Originally Posted by jhowell

The timing on this is bad. Amazon is in the process of stopping Kindle for PC from being used to access purchased books in a usable format. I have been suggesting that people buy a used Kindle to work around this.

If true, it will drop the market value of used older Kindles.

I can but wonder; is this just an example of devices reaching the end of their useful lives, which happens, or is this Amazon taking more steps to lock down the Kindle store by eliminating a remaining work-around?

In any case, while it's truly not schadenfreude, I never felt as if I had that marvelous CS from Amazon which has been cited so frequently. Just another company in my experience.

knc1 · 02-09-2017, 08:52 PM

Quote:

Originally Posted by DiapDealer

Small sacrifice. As I said, I don't use the device--what with it being mobi-only, and all.

Maybe not, see:
https://www.mobileread.com/forums/sh...d.php?t=198742

Ignore the big red warning and just try it out.
It may work well enough to meet your needs.

DiapDealer · 02-09-2017, 09:00 PM

I have no opinion on whether it's a concerted effort on Amazon's part to strengthen their lock-in. It could just be unfortunate bad timing for all I know.. As I said in my letter to not-really-jeff-bezos: I have no problem with older devices being phased out. I just wish they would be more up-front about it, rather than having CS walk users through a factory reset and then suggesting they may have to upgrade to new hardware (when they know full-well the device won't be able to be re-registered). All I want is for them to publically announce exactly which older devices are on the can't-be-registered chopping-block so people can make informed decisions.

DiapDealer · 02-09-2017, 09:07 PM

Quote:

Originally Posted by knc1

Maybe not, see:
https://www.mobileread.com/forums/sh...d.php?t=198742

Ignore the big red warning and just try it out.
It may work well enough to meet your needs.

Thanks. Maybe when I have some free time. I don't really have any need for the device, though. I only dug it out of the closet to see if the (de)registration issues others were reporting were user errors or something larger.

AnemicOak · 02-09-2017, 09:50 PM

Quote:

Originally Posted by DiapDealer

I still have a Kindle Keyboard (which should be the oldest device capable of supporting KF8) which is registered and seems to still function normally (but then again, so did my K2 until I voluntarily deregistered it). I'm not about to push my luck and see if it can be registered again!

FYI, I just dug out an old WiFi+3G Kindle 3 (later Kindle Keyboard) that wasn't currently registered and was able to register it to my account just fine.

02-09-2017, 06:32 PM	#17
DiapDealer Grand Sorcerer Posts: 27,552 Karma: 193191846 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	Without flat-out telling me my K2 has been abandoned/is unsupported, Customer Service strongly suggested that I should think about upgrading my hardware (I didn't tell them I've already upgraded multiple times). A letter sent to the Bezos address suggesting that official notification that 1st and 2nd generation Kindles can no longer be registered should be made public, confirmed to my satisfaction (without officially confirming, of course) that these devices have been abandoned. So that's it. If your K1, K2, DX is currently working, don't de-register or factory reset it. It probably won't be able to re-register. Last edited by DiapDealer; 02-09-2017 at 07:04 PM.

02-09-2017, 07:15 PM	#23
jhowell Grand Sorcerer Posts: 6,498 Karma: 84420419 Join Date: Nov 2011 Location: Tampa Bay, Florida Device: Kindles	Thanks. (And thanks for taking one for the team.) Last edited by jhowell; 02-09-2017 at 07:22 PM.

02-09-2017, 09:00 PM	#28
DiapDealer Grand Sorcerer Posts: 27,552 Karma: 193191846 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	I have no opinion on whether it's a concerted effort on Amazon's part to strengthen their lock-in. It could just be unfortunate bad timing for all I know.. As I said in my letter to not-really-jeff-bezos: I have no problem with older devices being phased out. I just wish they would be more up-front about it, rather than having CS walk users through a factory reset and then suggesting they may have to upgrade to new hardware (when they know full-well the device won't be able to be re-registered). All I want is for them to publically announce exactly which older devices are on the can't-be-registered chopping-block so people can make informed decisions. Last edited by DiapDealer; 02-09-2017 at 09:08 PM.

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02-09-2017, 05:04 PM	#16
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	IKTF - I like these little e-book readers but the less I have to deal with Amazon the better.

02-09-2017, 06:38 PM	#18
JSWolf Resident Curmudgeon Posts: 74,027 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	But what about the K3/KK and the K4?

02-09-2017, 07:10 PM	#21
JSWolf Resident Curmudgeon Posts: 74,027 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Woot.com was recently (Jan 2017) selling the K4. Amazon owns Woot. So why would Amazon sell a Kindle that cannot be used at Amazon?

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