Damn you Amazon...

[apastuszak]

Holy cow, 2 pages of posts!

Ok, here is what happened.

My orignal Kindle lasted me past the initial warranty. I picked it up one day, opened the cover and pushed the switch to turn the unit on. It went from screensaver that looked good to shattered sceen with the refresh. I called kindle support, and after I described the problem, they declared it a manufacturing defect and sent me a new one.

That was 6 months ago. Last week, I go to pull the Kindle out of my laptop bag, open the lighted cover, and before I did anything to it at all, I see the screen is cracked. So, I call Kindle support again.

Well, it seems my forward thinking wife bought the extended warranty. They replaced it no questions asked. So, I was covered under warranty, but it was obviously physical damage that broke it, though how I am not sure, since it was in a lighted cover with the strap securely around it.

[dbh2ppa]

Originally Posted by Blossom

Kindle Support is different than Amazon Support.

Not exactly true. Yes, they do have some kindle specialists, but for general issues and basic troubleshooting, it's the same people answering the phones.

[apastuszak]

Originally Posted by JSWolf

That is the relevance. The need for ePub is just the same if KF8 is never supported on a K3.

Sadly, this is true.

But with their customer service being so outstanding, if i decide I need better formatting for my books, I have the option to go Kindle Touch and use KF8, rather than look to BN or Sony for ePub support. Prior to KF8, I would have to leave the Amazon ecosystem and look elsewhere.

Kindlegen, in theory, should be able to take an ePub and convert it without any loss of formatting into a KF8 book. Such is not the case with mobi. You lose drop-caps, you lose table shading, plus a number of other things.

[ProfCrash]

The covers do a nice job of protecting Kindles but they are not perfect. If the Kindle got twisted somehow or just had too much pressure put on it that can break the screen even with a cover.

Good thing you had the warranty.

[heeby]

Originally Posted by rhadin

I realize that at the prices that Amazon charges for Kindles, high quality cannot be expected.

I strongly disagree with this sentiment. Cheaper is not a license for crappy quality control. If you cannot make a consistent product at a certain price point then raise the price and make the item better quality. Most people I know at least would rather pay a bit more for a for sure solid product that get a price break and gamble. I forget how many it took at this point but I returned several Kindles before I got two that worked and were not somehow of poor quality. I now have two that seem great but it was a giant hassle and who knows if they will poop the bed later since the QC seems to unreliable.

And Apastuszak you don't need to justify your returns to anyone. Nobody returns stuff for kicks...it is annoying and a hassle.

[andrys]

Originally Posted by rhadin

. . .
What I find interesting is that Kindlers do not find the disruption caused by having to have a Kindle replaced to be a negative when discussing Amazon. In contrast, every time a Sony, for example, needs replacing -- regardless of whether the fault is Sony's or the owner's -- it is a negative mark against Sony. The differences in the way the companies are viewed by their customers is interesting.

I think it's mainly that Kindle Support makes sure there is minimum disruption by sending a new one immediately w/2 day svc at worst and you don't have to return the possibly somewhat-working one with screen issues until AFTER you've gotten a replacement.

[hidari]

What can we say most of us have no life... need MR like we are addicted to _____________......

Originally Posted by apastuszak

Holy cow, 2 pages of posts!

Ok, here is what happened.

My orignal Kindle lasted me past the initial warranty. I picked it up one day, opened the cover and pushed the switch to turn the unit on. It went from screensaver that looked good to shattered sceen with the refresh. I called kindle support, and after I described the problem, they declared it a manufacturing defect and sent me a new one.

That was 6 months ago. Last week, I go to pull the Kindle out of my laptop bag, open the lighted cover, and before I did anything to it at all, I see the screen is cracked. So, I call Kindle support again.

Well, it seems my forward thinking wife bought the extended warranty. They replaced it no questions asked. So, I was covered under warranty, but it was obviously physical damage that broke it, though how I am not sure, since it was in a lighted cover with the strap securely around it.

[luismonkey]

Originally Posted by jbcohen

That is true however if you have no tech support customers that means that the company is selling a superior product and tech supports goal is to have no calls at all to tech support becuase they have solved all the problems. In other words to drive tech support customers away, careful I did not say to drive away all the company's customers, only those who are calling tech support.

Some people are just horrible with technology & don't kow how to use a product & blame it on the device. Doesn't mean the product is no good. It's just people...man, people.