quality doubts about device & service Pocketbook Germany - Page 3

nensi · 08-27-2010, 07:30 AM

As I am still waiting for my PB to come back to me (it has been a week, so not that long), and it is repaired, and I was told it is a screen controller problem, I was not charged any money yet. I think it was covered by the warranty otherwise I would have been asked if I want it to be fixed for a certain price. And also by US PB customer service I was told it IS covered by warranty (mine was fixed in Germany). So up until now I don't have any reason to believe otherwise, so my advice is to send it for an evaluation, and then decide what you want to do....
Good luck,
N.

Logseman · 08-27-2010, 07:51 AM

The issue is simply that broken screens are not covered period. That's why we're all waiting and lusting for plastic substrate screens which don't break.

Francesco · 09-01-2010, 11:46 AM

So, as I posted a couple of days ago, I sent my PB360 for repair under warranty (I'm in the US, btw).
PB discovered that it was a problem with the display controller, indeed. So it's been repaired without cost for me and it's on its way back! It should arrive this afternoon.
Yay!
The process was quick and clear, I have to give PB credit for that. They were very responsive by email.

I'm sorry to read that others in Europe are having problems.

nensi · 09-06-2010, 06:01 AM

Still waiting!!! grrrrrrrrrr

Kameli · 09-06-2010, 06:52 AM

Has anyone actually got anything repaired at pocketbook Germany?

franklekens · 09-06-2010, 07:39 AM

Well yes, I finally received a device back today. I got an e-mail two weeks ago to say they'd finally received it, it seems there had been some mix up at the post office. And in the box I'd sent it, I received another device, which is charging right now (though it seemed to be charged, or half charged already).

nensi · 09-06-2010, 08:14 AM

that is great!

gives me hope that mine will arrive soon....

n.

nensi · 09-08-2010, 03:05 AM

So,
I have good news!!! My PB360 arrived safe and well! It is working and I can't be happier!!! Thanks to everybody for their advice and to service center Germany for fixing my sweet PB!!!!

N.

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08-27-2010, 07:30 AM	#31
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	As I am still waiting for my PB to come back to me (it has been a week, so not that long), and it is repaired, and I was told it is a screen controller problem, I was not charged any money yet. I think it was covered by the warranty otherwise I would have been asked if I want it to be fixed for a certain price. And also by US PB customer service I was told it IS covered by warranty (mine was fixed in Germany). So up until now I don't have any reason to believe otherwise, so my advice is to send it for an evaluation, and then decide what you want to do.... Good luck, N.

08-27-2010, 07:51 AM	#32
Logseman Orisa Posts: 1,999 Karma: 1035571 Join Date: Feb 2010 Location: Ireland Device: Onyx Poke 5	The issue is simply that broken screens are not covered period. That's why we're all waiting and lusting for plastic substrate screens which don't break.

09-01-2010, 11:46 AM	#33
Francesco Aficionado Posts: 391 Karma: 710 Join Date: Jul 2003 Location: Denver, CO, USA Device: Nexus 7, Kindle Touch	So, as I posted a couple of days ago, I sent my PB360 for repair under warranty (I'm in the US, btw). PB discovered that it was a problem with the display controller, indeed. So it's been repaired without cost for me and it's on its way back! It should arrive this afternoon. Yay! The process was quick and clear, I have to give PB credit for that. They were very responsive by email. I'm sorry to read that others in Europe are having problems.

09-06-2010, 06:01 AM	#34
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	Still waiting!!! grrrrrrrrrr

09-06-2010, 06:52 AM	#35
Kameli Connoisseur Posts: 70 Karma: 10 Join Date: Apr 2010 Device: none	Has anyone actually got anything repaired at pocketbook Germany?

09-06-2010, 07:39 AM	#36
franklekens Addict Posts: 392 Karma: 3421956 Join Date: Sep 2009 Device: Kobo Forma, Sage, Elipsa, Onyx Note2, Pocketbook 360, Kindle Keyboard	Well yes, I finally received a device back today. I got an e-mail two weeks ago to say they'd finally received it, it seems there had been some mix up at the post office. And in the box I'd sent it, I received another device, which is charging right now (though it seemed to be charged, or half charged already).

09-06-2010, 08:14 AM	#37
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	that is great! gives me hope that mine will arrive soon.... n.

09-08-2010, 03:05 AM	#38
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	So, I have good news!!! My PB360 arrived safe and well! It is working and I can't be happier!!! Thanks to everybody for their advice and to service center Germany for fixing my sweet PB!!!! N.

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