BooksOnBoard 100% Rewards Dollars Back - Page 2

bighugs · 01-03-2009, 10:34 AM

Me too!

lawrie · 01-05-2009, 12:22 PM

Hi,
I am spent up on the smith's half price sale.
Is the Books on Board sale simply a half price sale the same as smith's?
Or buy one get one free?
I guess my initial reaction was that you could go on forever.
Cheers
Lawrie

koland · 01-06-2009, 12:56 PM

Quote:

Originally Posted by lawrie

Hi,
I am spent up on the smith's half price sale.
Is the Books on Board sale simply a half price sale the same as smith's?
Or buy one get one free?
I guess my initial reaction was that you could go on forever.
Cheers
Lawrie

'Tis over now, but was a 100% rebate sale. And yes, you could go on forever. I think I got about $400 in books (list prices, of course) for about a $40 total outlay (and still had $40 credit) in the last year, recycling the same credit over and over. I did buy one or two after they stopped doing the weekly sales and was down to about $20 in credit when this sale started. Due to the short term sale and everyone being out of town, you could only use existing credit or real money to buy on the sale, but everything you spent ended up back in your account this week, to use again.

Think of it as buying gift certificates that have as a bonus a bunch of ebooks. At FW, you can use those gc's to buy books at full price or with lower rewards credits. At BoB, you can use them on any book, even one with 100% rewards back (making those truly 100% free once you have enough credits in your "bank").

KJohnson · 01-06-2009, 05:06 PM

Enjoyed the commentary on the forum. As noted by the posters, our Rewards program is unique in that you can use Rewards to buy eBooks and get Rewards on the new titles you buy. While our Rewards are not often at 100%, they are frequently available at some level on many of our titles, this in addition to our regular discounts. People do roll them forward as described in this thread. We expect that to happen, although that is not the purpose of the 100% Rewards offers when we do them. The primary purpose of any Rewards program is to keep it "interesting" for our registered customers. As the one poster pointed out, this was only advertised to subscribers of our mailer and our RSS feed. We did not put out a press release or advertise this elsewhere.

Between the unique ability to "double-dip" on Rewards and the fact that we do not charge extra for transactions below $5, and our straight discounts (like some of our competitors), we end up, on average, at a lower total cost than anyone else in the typical annual market basket of eBooks when one buys from us on a regular basis.

Two other notes: The first poster commented that she did not expect a response until after the weekend. In fact, as noted by her in a later post, she received a response early Saturday morning since we, unlike most others, keep support open 7 days a week. Our support is very customer-focused and very responsive. We have thousands of testimonial emails to that effect. We do this because we know that downloading an eBook or a downloadable audio book across the universe of formats and devices is not always an easy task, particularly when someone gets a new device or after an update to one of the formats. It's impossible to make things work for every customer with the technologies available, but we try very hard.

And, yes, on programs this aggressive, we typically post the Rewards after the close of the program so that the program does not become an endless bonanza of free eBooks. Rewards Dollars are designed as Rewards and incentive, not to be the figurative equivalent of an iceberg hitting the Titanic, but instead to be rocket fuel to launch our customers more readily into the world of digital content. We expect to be around for a very long time supporting our customers and their bookshelves, and will continue to steer clear of icebergs. We were founded in part as a response to Amazon deleting over a hundred thousand customer bookshelves in 2005 and Barnes and Noble doing the same thing about 18 months earlier. Keeping customer bookshelves intact for the long run is a core part of our mission. The bigger challenge on bookshelves is to deal with changing part numbers from distributors and publishers that occasionally withdraw eBooks from circulation. This is one of the reasons, we are the only ebookstore currently taking product from three major distributors as well as direct from publishers. It often allows us to provide an eBook from an alternative source when one fails to continue to provide the title.

To all who took advantage of our recent 100% Rewards promotion, Thank you for choosing to shop with BooksOnBoard.

Kurt Johnson
BooksOnBoard

pilotbob · 01-06-2009, 05:38 PM

Quote:

Originally Posted by KJohnson

To all who took advantage of our recent 100% Rewards promotion, Thank you for choosing to shop with BooksOnBoard.

Kurt Johnson
BooksOnBoard

Hi Kurt.

Welcome and thanks for posting. You are really enamored of that Titanic story eh?

BOb

arshield · 01-07-2009, 08:05 PM

I haven't received my rebate yet. I purchased on January 1 and again on January 2. When should I contact customer service?

ProfJulie · 01-07-2009, 08:49 PM

I purchased my books on the 1st and received my rebates yesterday.

KJohnson · 01-08-2009, 12:32 PM

Arshield,

You may need to forward your receipts to rewards@booksonboard.com

Instructions for claiming your Rewards Dollars are located in our Help section:

http://www.booksonboard.com/index.php?BODY=help

Please also never hesitate to contact our customer support. The email is monitored 7 days a week and evenings too.

Thank you for shopping with Books On Board.

Kurt Johnson

(I always love a good seafaring yarn, especially one with icebergs & Kate Winslet)

=X= · 01-08-2009, 01:05 PM

Quote:

Originally Posted by KJohnson

Arshield,

You may need to forward your receipts to rewards@booksonboard.com

Instructions for claiming your Rewards Dollars are located in our Help section:

http://www.booksonboard.com/index.php?BODY=help

Please also never hesitate to contact our customer support. The email is monitored 7 days a week and evenings too.

Thank you for shopping with Books On Board.

Kurt Johnson

(I always love a good seafaring yarn, especially one with icebergs & Kate Winslet)

Is there any way BoB can automate the rewards program. I think the rewards program Bob have is great but it is an inconvenience to have to send an email for every purchase.

I rather like the way Fictionwise automatically allocates the rebates to the account.

=X=

Bleuwhale · 01-10-2009, 10:47 PM

Hi KJ...

I'M A HUGE FAN OF BOB! But WH Smith kicked your ass with their 50% sale - and I splurged over US$160 with them just last week. Ha.

I've gotten 8 books from BOB since I established an account just one week ago... Might U consider giving your new fan some extra discounts just to entice him to spend more? =)

wallflower75 · 01-11-2009, 10:17 AM

Quote:

Originally Posted by =X=

Is there any way BoB can automate the rewards program. I think the rewards program Bob have is great but it is an inconvenience to have to send an email for every purchase.

I rather like the way Fictionwise automatically allocates the rebates to the account.

=X=

I have to agree--especially since I think I emailed my receipt to the wrong address and didn't get credit for Reward Dollars right at the end of the year.

Donna Wright · 01-11-2009, 12:17 PM

If it will work with mobi format books, do they have enough of them in that format to make it worth joining? Are they cheaper than or more expensive than Amazon?

IceHand · 01-11-2009, 05:15 PM

Quote:

Originally Posted by Donna Wright

If it will work with mobi format books, do they have enough of them in that format to make it worth joining? Are they cheaper than or more expensive than Amazon?

Let's see … yes, Rewards Dollars work with every format (the 100% rebate is over though). Yes, they have many Mobipocket e-books (114323 at the moment). The prices are sometimes cheaper and sometimes more expensive than Amazon, especially new bestsellers are mostly cheaper from Amazon.

arshield · 01-12-2009, 07:24 PM

I sent a request to customer service on the 8th and still no rewards.

AnemicOak · 01-12-2009, 09:07 PM

Quote:

Originally Posted by arshield

I sent a request to customer service on the 8th and still no rewards.

Did you send it to rewards @ booksonboard.com? All I've ever had to do is forward my receipt email to that address and usually have credit the same day or the next day.

01-05-2009, 12:22 PM	#17
lawrie Member Posts: 15 Karma: 40 Join Date: Jan 2009 Device: sony reader 505	50% Sale ? Hi, I am spent up on the smith's half price sale. Is the Books on Board sale simply a half price sale the same as smith's? Or buy one get one free? I guess my initial reaction was that you could go on forever. Cheers Lawrie

01-11-2009, 12:17 PM	#27
Donna Wright Junior Member Posts: 2 Karma: 10 Join Date: Dec 2008 Device: none	do you know if the 100% rebate will work with mobi format books If it will work with mobi format books, do they have enough of them in that format to make it worth joining? Are they cheaper than or more expensive than Amazon?

01-12-2009, 07:24 PM	#29
arshield Enthusiast Posts: 33 Karma: 64 Join Date: Oct 2008 Device: Kindle	Still no rewards I sent a request to customer service on the 8th and still no rewards.

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01-03-2009, 10:34 AM	#16
bighugs Junior Member Posts: 6 Karma: 10 Join Date: Dec 2008 Device: Sony ereader	Me too!

01-06-2009, 05:06 PM	#19
KJohnson Member Posts: 21 Karma: 936 Join Date: Jul 2008 Location: San Marcos-Austin, Texas Device: Sony505	Enjoyed the commentary on the forum. As noted by the posters, our Rewards program is unique in that you can use Rewards to buy eBooks and get Rewards on the new titles you buy. While our Rewards are not often at 100%, they are frequently available at some level on many of our titles, this in addition to our regular discounts. People do roll them forward as described in this thread. We expect that to happen, although that is not the purpose of the 100% Rewards offers when we do them. The primary purpose of any Rewards program is to keep it "interesting" for our registered customers. As the one poster pointed out, this was only advertised to subscribers of our mailer and our RSS feed. We did not put out a press release or advertise this elsewhere. Between the unique ability to "double-dip" on Rewards and the fact that we do not charge extra for transactions below $5, and our straight discounts (like some of our competitors), we end up, on average, at a lower total cost than anyone else in the typical annual market basket of eBooks when one buys from us on a regular basis. Two other notes: The first poster commented that she did not expect a response until after the weekend. In fact, as noted by her in a later post, she received a response early Saturday morning since we, unlike most others, keep support open 7 days a week. Our support is very customer-focused and very responsive. We have thousands of testimonial emails to that effect. We do this because we know that downloading an eBook or a downloadable audio book across the universe of formats and devices is not always an easy task, particularly when someone gets a new device or after an update to one of the formats. It's impossible to make things work for every customer with the technologies available, but we try very hard. And, yes, on programs this aggressive, we typically post the Rewards after the close of the program so that the program does not become an endless bonanza of free eBooks. Rewards Dollars are designed as Rewards and incentive, not to be the figurative equivalent of an iceberg hitting the Titanic, but instead to be rocket fuel to launch our customers more readily into the world of digital content. We expect to be around for a very long time supporting our customers and their bookshelves, and will continue to steer clear of icebergs. We were founded in part as a response to Amazon deleting over a hundred thousand customer bookshelves in 2005 and Barnes and Noble doing the same thing about 18 months earlier. Keeping customer bookshelves intact for the long run is a core part of our mission. The bigger challenge on bookshelves is to deal with changing part numbers from distributors and publishers that occasionally withdraw eBooks from circulation. This is one of the reasons, we are the only ebookstore currently taking product from three major distributors as well as direct from publishers. It often allows us to provide an eBook from an alternative source when one fails to continue to provide the title. To all who took advantage of our recent 100% Rewards promotion, Thank you for choosing to shop with BooksOnBoard. Kurt Johnson BooksOnBoard

01-07-2009, 08:05 PM	#21
arshield Enthusiast Posts: 33 Karma: 64 Join Date: Oct 2008 Device: Kindle	I haven't received my rebate yet. I purchased on January 1 and again on January 2. When should I contact customer service?

01-07-2009, 08:49 PM	#22
ProfJulie Evangelist Posts: 423 Karma: 890 Join Date: Dec 2007 Location: USA Device: whatever	I purchased my books on the 1st and received my rebates yesterday.

01-08-2009, 12:32 PM	#23
KJohnson Member Posts: 21 Karma: 936 Join Date: Jul 2008 Location: San Marcos-Austin, Texas Device: Sony505	Arshield, You may need to forward your receipts to rewards@booksonboard.com Instructions for claiming your Rewards Dollars are located in our Help section: http://www.booksonboard.com/index.php?BODY=help Please also never hesitate to contact our customer support. The email is monitored 7 days a week and evenings too. Thank you for shopping with Books On Board. Kurt Johnson (I always love a good seafaring yarn, especially one with icebergs & Kate Winslet)

01-10-2009, 10:47 PM	#25
Bleuwhale Junior Member Posts: 7 Karma: 10 Join Date: Jan 2009 Device: Sony Digital Reader PRS-700	Hi KJ... I'M A HUGE FAN OF BOB! But WH Smith kicked your ass with their 50% sale - and I splurged over US$160 with them just last week. Ha. I've gotten 8 books from BOB since I established an account just one week ago... Might U consider giving your new fan some extra discounts just to entice him to spend more? =)

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