10-21-2012, 03:51 PM | #16 | |
Wizard
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Thanks.
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However, I never got a return label for my other returned product. UPS will generate the label and use it when they pick up my other product. I did get a Return Authorization page which I inserted in the package. Labels are only generated if the customer is going to deliver the package to UPS or drop it off at one of their kiosks. |
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10-21-2012, 03:53 PM | #17 |
Nameless Being
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I'm probably going to wait until generation 2, if then. I really felt like the PW screen looked like it was glowing rather than being front lit. Even if it had been color blotch and shadow free the text just looked too washed out for my tastes. A high resolution LCD running a Kindle app looks much better to my eyes. My iPad3 does a great job as did the 1st gen Fire I had. The iPad3 is too big to comfortably hold for long durations though. I'm no fan of the Fire's carousel, but I might try the Fire HD as a dedicated reader only and leave the app use for the iPad3. Also considering the Nexus 7.
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10-21-2012, 07:32 PM | #18 | |
eBookworm
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10-22-2012, 03:26 PM | #19 | |
Nameless Being
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10-22-2012, 03:34 PM | #20 |
dangerous when cornered
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Well, I spoke with Amazon CS today about the PW again. I told them I was following up on a phone call I received regarding the 1 star review I left on Amazon. It was an extremely frustrating call, I have to say. First off, once again, the rep was from India and very difficult to understand.
He didn't seem aware of the email I was sent even though he pulled my account up. Odd. I asked him if he was aware of the color hue issue and he said no. He said the only complaint they have received is about the bottom lights and that is normal. I mentioned all the reviews on the Amazon site talking about the color hue problems and he acted like he was completely unaware. He reiterated that the only complaint Amazon has received is about the lights at the bottom. In fact, he seemed a little agitated when I mentioned all the reviews on Amazon about the color hue problem. He then left for a bit, came back, and said he'd send me a replacement and guaranteed me it would not have any of the issues I experienced with the first two. (color hues, glowing specks, black specks etc.) Don't ask me how he can "guarantee" this, especially when it's an issue Amazon isn't even aware of. So yes... not a very encouraging phone call. I'm expecting my replacement on Thursday. (2nd replacement, 3rd PW) I was hoping for a better experience really. I felt like he brushed off most of what I was saying honestly. Suffice to say, this will be my last try at a replacement. Last edited by sparklemotion; 10-22-2012 at 03:40 PM. |
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10-22-2012, 03:35 PM | #21 | |
dangerous when cornered
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10-22-2012, 03:56 PM | #22 |
I'm Super Kindle-icious
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I just got an email from a friend asking me if I had purchased the new Kindle (among other topics of conversation ). I recounted my tale of woe, linked him to my Amazon review and he responded that neither he nor his wife have noticed any color blotching on their Paperwhites. They have the LED shadows on the bottom but all else is good. He's going to take another look. I hope his PWs are good and problem free because he was happy with his purchase before contacting me.
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10-22-2012, 04:11 PM | #23 | |
Nameless Being
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10-22-2012, 04:18 PM | #24 | |
dangerous when cornered
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Ha, good point, Jack. They have already notified me that they received my first (and only) return. I'll make sure to keep track of everything though. What a pain this has turned out to be.
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Uh oh. Fingers crossed he doesn't notice anything now. I've become such a cynic with the PW. I feel I'd see it on all of them. But, hey, if someone doesn't see it on theirs, that's great. I just wish this was the case for me too. I think at this point I'd almost be OK to have one with mild hues, as long as there isn't any specks. The specks bother me more than the hues, but that might be because the hues on mine have been fairly faint. Watch me now get one with no specks, but major dark color blobs. |
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10-22-2012, 05:01 PM | #25 |
Nameless Being
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CS wrote me back and I now have my refund approved and submitted to the CC! I guess the long detailed email I wrote was worth the time and effort. I bet they are having a lot of confusion what with all the replacements and returns.
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10-22-2012, 08:36 PM | #26 |
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10-22-2012, 11:18 PM | #27 | |
eBookworm
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Last edited by xendula; 10-22-2012 at 11:29 PM. |
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10-22-2012, 11:28 PM | #28 |
eBookworm
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Amazon Andrew called me back today as promised, only to tell me that he would not be able to tell me anything and that he could either call me back on Friday, or when they have found a resolution. He could not tell me when that would be, what possible reolutions there are, or really anything useful, other than that he is still commited to helping me.
I asked that he calls me back on Friday. I also asked him if it would make sense to ask for a new round of replacements, as my original purchase is a while back and I was running out of the 30 days replacement window. I told him that I did not want to risk getting someone's refurbished unit. He said I sould not worry about the 30 days, but now, in retrospect, after all the empty promises before Andrew "found" me, I should ask to get this in written. I am somewhat deflated after this fourth phone call, and him telling me they are working on a resolution. Are they just appeasing me with empty air, or are they really working on a solution. I am a reasonable person, but after this crazy wait, the solution better come with a tan, sexy, Adonis-like, scantily clad foot massager. |
10-22-2012, 11:52 PM | #29 | |
dangerous when cornered
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As for your situation with Andrew... It seems rather odd. I don't quite understand what they're trying to accomplish with saying they'll call you back, only to say nothing new. Do they honestly think they will have more to tell you Friday? It's confusing and makes no sense to me. |
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10-23-2012, 06:37 PM | #30 |
eBookworm
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@Sparklemotion: yes, very confusing. That's why I wonder if it's just supposed to calm me down? But then, THEY reached out to ME. Why would they do that if they have nothing to say? Very confused.
I hope that this thread will help shed some light into why exactly they are contacting 1 star reviewers, other than to have some devices sent to Cupertino. Hope more forum members are going to share their experience. And, I also get India often. The first "Andrew" was in India and that was likely not really his name. This specific Andrew is however in CA, so I am guessing the reps that initiate contact are not overseas. I also would not worry about getting another blotchy screen, since the rep you talked to guarateed that it would be perfect. Last edited by xendula; 10-23-2012 at 06:39 PM. |
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