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12-09-2008, 11:41 AM | #16 |
Grand Sorcerer
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Eh, they tell you to take a backup just because of that. If you ignore the device then you will get some problem. And if the newest firmware do not work properly than just install the old one and restore your books from the backup you did.
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12-09-2008, 11:43 AM | #17 | |
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You are way out of line here buddy with your accusations. |
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12-09-2008, 11:47 AM | #18 | |
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12-09-2008, 12:00 PM | #19 | |
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In conclusion: I believe that someone who is not angry in an insane society is dead inside. |
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12-09-2008, 12:11 PM | #20 |
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I agree with you on one point and that is that one has the right to be angry if something goes wrong.
But what you are doing now is just not the way to do it. Lets try something here: -Did you send Bebook an email regarding your issues? -Did you explained it to them? Did they offer you a solution? -Did you tried to contact bebook at all? |
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12-09-2008, 12:16 PM | #21 | |
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12-09-2008, 12:38 PM | #22 | |
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Bebook support now apologised on the forum, added a message to the download page warning people to back up and say they looking into the problem. It's taken them less than 2 working days to reply to the concerns, which seems a reasonable response time to me. But perhaps I'm old fashioned in not expecting instant 27/7 responses... |
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12-09-2008, 12:47 PM | #23 |
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Simple question - aside from deleting your content, did the firmware update actually work?
If so, then a simple warning to back up your content before applying it (which I would have thought anyone would do anyway, as a matter of course) would seem to suffice. |
12-09-2008, 12:49 PM | #24 | |
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12-09-2008, 12:51 PM | #25 | |
Astak Director, Bus. Devl
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It is good to bring this up!
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I think Diogene did a service just by posting what happened to him. If nothing else, we learn that backing up the internal memory is critical. I cannot comment on Bookeen or their firmware; but I can say that I (representing the Astak EZ Reader line) am now more aware because of Diogene. I do know in Astak's case that we test all firmware updates from Jinke here on our own EZ Readers before we post the update to our website. ALSO... please keep in mind that the biggest potential problem that manufacturers like Astak have with warranty is that people send in devices and do NOT first back-up their internal memory or send the unit back with the inserted SD card. We just started selling the EZ Reader but PLEASE back-up your internal memory onto an SD card and always remove your existing SD card before sending in for warranty work. I surmize that if and when we start see a few returns it is going to be damned hard to replace a unit with a new one and remember to pack your card back with it and we certainly cannot duplicate your internal memory. Anyway, I am sorry that you had that problem, Diogene... but it is good that you mentioned it to others! Robert B |
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12-09-2008, 12:54 PM | #26 |
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It is worse than you think: the firmware renders the built-in memory totally unusable. Transferring files back to it does not work: they disappear immediately!!!
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12-09-2008, 12:58 PM | #27 |
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Oh, I see! Thanks for the clarification.
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12-09-2008, 01:30 PM | #28 | |
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As for removing it, I can see why they didn't -- it worked perfectly for many including me, and my Mobipocket reader looks all the better for it, so I'm glad I downloaded it. It seems to have worked perfectly for some people, for others it worked fine but deleted their files, and in a couple of cases, the internal memory needed a re-format. The last, I suspect, is not specific to this upgrade, but is the sort of thing that occasionally happens with any firmware upgrade; it happened to me with my iRex iLiad the first time I upgraded it. |
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12-09-2008, 01:30 PM | #29 |
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strange, I come from the USSR and can not remember getting continous upgrades for any product after having purchased it. we were glad if we got anything at all.
the way you act does remind me of a spoiled child or rather of somebody who sticks his cat/dog/hamster/baby into the microwave and afterwards sues the manufacturer because they did not prohibit that in the manual... please do use common sense and try not to be offensive to people who try to help you. regards, kaas |
12-09-2008, 01:51 PM | #30 | |
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I am not blaming you. |
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