Troubleshooting Recent personal documents show filename rather than document title on homescreen - Page 2

olgs · 09-02-2011, 12:48 AM

There is an Amazon thread about this here: http://www.amazon.com/forum/kindle%2...x12FZGR16JAUQQ

ancatdubh2 · 09-02-2011, 06:36 AM

Intended behavior??? I've had a Kindle for over a year and been e-mailing my files and it has always worked fine until now. UGH!!!

ancatdubh2 · 09-02-2011, 06:49 AM

I'm on call with them right now.

ancatdubh2 · 09-02-2011, 07:06 AM

I've just logged a complain with Amazon describing the issue as the Amazon personal delivery service not pulling the correct title and author metadata from the MOBI file e-mailed, and instead displaying the filename as the title and the email address (from which the document was sent) as the author. They said they would have a response for me within 48 hours.

I would recommend others do the same, please!!!

Blossom · 09-02-2011, 01:11 PM

Agreed. We need everyone to do this. Flood Amazon with this complaint and get the Email service to work as it has, not the new way. If enough people complain they may just fix it back to the old way.

Sean Whitton · 09-03-2011, 07:37 AM

I hit them up again and got this:

Quote:

First of all, I am sorry to hear about the issues you are experiencing
while sending .mobi files via the Personal Documents Service as it
results in being identified on the home screen by their file name
rather than their document title.

We will have to look into your problem regarding the issue a little
more deeply.

I have requested that our technical team look for a solution. As soon
as I have an update or more information, I will get back to you
accordingly. I'm sorry I'm unable to solve this problem right away.

If you don't hear back from us by September 09, 2011, please contact
us again using the following link:

[a url]

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail. Please use the link above to send us your reply.

I appreciate your patience and understanding.

Thank you for your patience.

ancatdubh2 · 09-03-2011, 08:35 AM

This problem is now solved. Thanks to all who have voiced complains to Amazon, it was fixed as of this morning. Enjoy!

Sean Whitton · 09-03-2011, 09:53 AM

Sure? I had Calibre send me something at 6am and it was wrong again.

ancatdubh2 · 09-03-2011, 10:32 AM

well mine was definitely fixed as of 8 am east coast time, you should try again and see.

Blossom · 09-03-2011, 03:21 PM

Quote:

Originally Posted by ancatdubh2

This problem is now solved. Thanks to all who have voiced complains to Amazon, it was fixed as of this morning. Enjoy!

Yay!!! I just tried it now and it works again as it should!

Thank you Amazon for fixing it finally!!! *doing happy dance*

Sean Whitton · 09-05-2011, 12:07 PM

Seems to be fixed now.

Serggg · 09-05-2011, 12:22 PM

same here, titles and authors sendtoreader sets for its users are all on their places. Nice

clanger9 · 09-05-2011, 01:36 PM

Fixed here too!

Thanks to everyone for pushing Amazon to sort this out. This is the first time I've had any real issue with the Kindle service and I'm glad Amazon have put it right.

It's unclear whether the wrong behaviour was intentional or an innocent mistake - just really glad they put it back the way it was.

olgs · 09-06-2011, 09:28 PM

Whoopie! I was so worried I have to drive over and manage my other Kindles for my family. Thanks everyone!

09-02-2011, 01:11 PM	#20
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	Agreed. We need everyone to do this. Flood Amazon with this complaint and get the Email service to work as it has, not the new way. If enough people complain they may just fix it back to the old way. Last edited by Blossom; 09-02-2011 at 01:26 PM.

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09-02-2011, 12:48 AM	#16
olgs Member Posts: 10 Karma: 10 Join Date: Jul 2011 Device: Kindle 3	There is an Amazon thread about this here: http://www.amazon.com/forum/kindle%2...x12FZGR16JAUQQ

09-02-2011, 06:36 AM	#17
ancatdubh2 Junior Member Posts: 9 Karma: 178 Join Date: Aug 2011 Device: Kindle 3	Intended behavior??? I've had a Kindle for over a year and been e-mailing my files and it has always worked fine until now. UGH!!!

09-02-2011, 06:49 AM	#18
ancatdubh2 Junior Member Posts: 9 Karma: 178 Join Date: Aug 2011 Device: Kindle 3	I'm on call with them right now.

09-02-2011, 07:06 AM	#19
ancatdubh2 Junior Member Posts: 9 Karma: 178 Join Date: Aug 2011 Device: Kindle 3	I've just logged a complain with Amazon describing the issue as the Amazon personal delivery service not pulling the correct title and author metadata from the MOBI file e-mailed, and instead displaying the filename as the title and the email address (from which the document was sent) as the author. They said they would have a response for me within 48 hours. I would recommend others do the same, please!!!

09-03-2011, 08:35 AM	#22
ancatdubh2 Junior Member Posts: 9 Karma: 178 Join Date: Aug 2011 Device: Kindle 3	This problem is now solved. Thanks to all who have voiced complains to Amazon, it was fixed as of this morning. Enjoy!

09-03-2011, 09:53 AM	#23
Sean Whitton Junior Member Posts: 6 Karma: 164 Join Date: Aug 2011 Device: Kindle 3	Sure? I had Calibre send me something at 6am and it was wrong again.

09-03-2011, 10:32 AM	#24
ancatdubh2 Junior Member Posts: 9 Karma: 178 Join Date: Aug 2011 Device: Kindle 3	well mine was definitely fixed as of 8 am east coast time, you should try again and see.

09-05-2011, 12:07 PM	#26
Sean Whitton Junior Member Posts: 6 Karma: 164 Join Date: Aug 2011 Device: Kindle 3	Seems to be fixed now.

09-05-2011, 12:22 PM	#27
Serggg Junior Member Posts: 8 Karma: 10 Join Date: Apr 2011 Device: Kindle 3 & Touch	same here, titles and authors sendtoreader sets for its users are all on their places. Nice

09-05-2011, 01:36 PM	#28
clanger9 Member Posts: 11 Karma: 138 Join Date: Nov 2010 Device: Kindle 3	Fixed here too! Thanks to everyone for pushing Amazon to sort this out. This is the first time I've had any real issue with the Kindle service and I'm glad Amazon have put it right. It's unclear whether the wrong behaviour was intentional or an innocent mistake - just really glad they put it back the way it was.

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09-06-2011, 09:28 PM	#29
olgs Member Posts: 10 Karma: 10 Join Date: Jul 2011 Device: Kindle 3	Whoopie! I was so worried I have to drive over and manage my other Kindles for my family. Thanks everyone!