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Old 05-03-2010, 08:26 PM   #1
omro
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Screen Cracked

Not sure how it happened, but it's happened. My screen has a crack in it. I didn't think there was anything heavy in my bag to damage it. I didn't drop it. Nothing. *sigh*

I guess I'll have to buy another if I want to read another ebook. *sigh*
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Old 05-03-2010, 08:30 PM   #2
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Oh no! I'm so sorry to hear that! I think I remember seeing on Astak's web page, or maybe EZReader.com that they can replace the screen. It seems like it's around $100. It's a lot, I know, but still less than buying an entire new ereader...
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Old 05-03-2010, 08:43 PM   #3
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OR... you can pay $85 for screen replace

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Originally Posted by omro View Post
Not sure how it happened, but it's happened. My screen has a crack in it. I didn't think there was anything heavy in my bag to damage it. I didn't drop it. Nothing. *sigh*

I guess I'll have to buy another if I want to read another ebook. *sigh*
Dear Omro:

Cracked screens can be replaced. Astak charges $85, which is a lot less than buying a new one.

Contact: support@astak.com or call: 1-866-368-8788
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Old 05-03-2010, 08:51 PM   #4
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Thanks guys!

Being that I'm in Canada, am guessing that will bulk up the cost a little. I shall email support.
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Old 05-04-2010, 11:04 AM   #5
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By the by, Robertb,

I've noticed that when I shut my case, if I'm not careful, the magnetic flap has flipped around and hit the screen. So far I've been very gentle and haven't had a problem but that is something that I can envision happening: the flap swings around and hits the screen hard enough to breaks some pixels.

Just a thought.

AJ
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Old 05-04-2010, 02:22 PM   #6
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Not sure what happened to it. The PPro was in my bag with my gym gear, nothing heavy or sharp in the bag. Looks like an impact through the closed case *sigh*
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Old 05-05-2010, 08:56 AM   #7
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36 hours after mailing Astak support, not a peep :-(
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Old 05-05-2010, 01:36 PM   #8
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I am on it!!

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36 hours after mailing Astak support, not a peep :-(
Dear Omro:

I will have our Tech respond immediately. He just got back and has about 50 emails to plow through.

I will make sure he notices you and you need help on this!!
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Old 05-05-2010, 02:19 PM   #9
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Thanks :-)
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Old 05-05-2010, 02:38 PM   #10
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Please send a PM to me.

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Thanks :-)
Dear Omro:

Please send me a PM with your real full name, address, and phone number so I can crank up Elliott on this. What will happen is he will give you an RMA number to ship it to us. He will then call you and get your credit card info and get this done for you.
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Old 05-06-2010, 04:22 PM   #11
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I emailed three times... the first email was on friday.. I haven't gotten a response yet either
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Old 05-06-2010, 04:49 PM   #12
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So, I just called astak and when it went to Elliots voicemail I got the message saying his inbox was full so I pushed # for more options. I explained that his voicebox was full and couldn't take more messages to the guy that answered the phonen so he paged someone else to take my call and I now have an RMA#. I guess I said all that to say that even though the email was not answered (still not sure if astak just didn't get my emails, that's happened before) I did get the problem taken care of. I just pray that this device doesn't haven't any problems
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Old 05-06-2010, 10:13 PM   #13
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I've not heard anything yet either :-(
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Old 05-07-2010, 12:39 PM   #14
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I've not heard anything yet either :-(
I would suggest calling up there and then talking to operator. You will have to press # after you get teh full mail box message. Then be sure to tell whoever answers that elliots voicemail is full and they should transfer you someone else who can hlp.
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