Screen Cracked

omro · 05-03-2010, 07:26 PM

Not sure how it happened, but it's happened. My screen has a crack in it. I didn't think there was anything heavy in my bag to damage it. I didn't drop it. Nothing. *sigh*

I guess I'll have to buy another if I want to read another ebook. *sigh*

Davimee · 05-03-2010, 07:30 PM

Oh no! I'm so sorry to hear that! I think I remember seeing on Astak's web page, or maybe EZReader.com that they can replace the screen. It seems like it's around $100. It's a lot, I know, but still less than buying an entire new ereader...

Robertb · 05-03-2010, 07:43 PM

Quote:

Originally Posted by omro

Not sure how it happened, but it's happened. My screen has a crack in it. I didn't think there was anything heavy in my bag to damage it. I didn't drop it. Nothing. *sigh*

I guess I'll have to buy another if I want to read another ebook. *sigh*

Dear Omro:

Cracked screens can be replaced. Astak charges $85, which is a lot less than buying a new one.

Contact: support@astak.com or call: 1-866-368-8788

omro · 05-03-2010, 07:51 PM

Thanks guys!

Being that I'm in Canada, am guessing that will bulk up the cost a little. I shall email support.

AJ Starr · 05-04-2010, 10:04 AM

By the by, Robertb,

I've noticed that when I shut my case, if I'm not careful, the magnetic flap has flipped around and hit the screen. So far I've been very gentle and haven't had a problem but that is something that I can envision happening: the flap swings around and hits the screen hard enough to breaks some pixels.

Just a thought.

AJ

omro · 05-04-2010, 01:22 PM

Not sure what happened to it. The PPro was in my bag with my gym gear, nothing heavy or sharp in the bag. Looks like an impact through the closed case *sigh*

omro · 05-05-2010, 07:56 AM

36 hours after mailing Astak support, not a peep :-(

Robertb · 05-05-2010, 12:36 PM

Quote:

Originally Posted by omro

36 hours after mailing Astak support, not a peep :-(

Dear Omro:

I will have our Tech respond immediately. He just got back and has about 50 emails to plow through.

I will make sure he notices you and you need help on this!!

omro · 05-05-2010, 01:19 PM

Thanks :-)

Robertb · 05-05-2010, 01:38 PM

Quote:

Originally Posted by omro

Thanks :-)

Dear Omro:

Please send me a PM with your real full name, address, and phone number so I can crank up Elliott on this. What will happen is he will give you an RMA number to ship it to us. He will then call you and get your credit card info and get this done for you.

nimblem · 05-06-2010, 03:22 PM

I emailed three times... the first email was on friday.. I haven't gotten a response yet either

nimblem · 05-06-2010, 03:49 PM

So, I just called astak and when it went to Elliots voicemail I got the message saying his inbox was full so I pushed # for more options. I explained that his voicebox was full and couldn't take more messages to the guy that answered the phonen so he paged someone else to take my call and I now have an RMA#. I guess I said all that to say that even though the email was not answered (still not sure if astak just didn't get my emails, that's happened before) I did get the problem taken care of. I just pray that this device doesn't haven't any problems

omro · 05-06-2010, 09:13 PM

I've not heard anything yet either :-(

nimblem · 05-07-2010, 11:39 AM

Quote:

Originally Posted by omro

I've not heard anything yet either :-(

I would suggest calling up there and then talking to operator. You will have to press # after you get teh full mail box message. Then be sure to tell whoever answers that elliots voicemail is full and they should transfer you someone else who can hlp.

05-03-2010, 07:26 PM	#1
omro Addict Posts: 322 Karma: 64 Join Date: Nov 2008 Location: Hamilton, On Device: Broke both my ebook readers, and bought an iPad. Couldn't be happier.	Screen Cracked Not sure how it happened, but it's happened. My screen has a crack in it. I didn't think there was anything heavy in my bag to damage it. I didn't drop it. Nothing. sigh I guess I'll have to buy another if I want to read another ebook. sigh

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Gen3 What to do with a Gen3 w/ a cracked screen?	leplatdujour	Bookeen	7	08-19-2010 03:40 AM
cracked screen eBookwise	turtle	Fictionwise eBookwise	6	04-28-2010 06:53 PM
Reuse a cracked screen..	conundrum	Sony Reader	2	02-13-2010 09:30 AM
Kindle DX - screen cracked :(	Keithd	Amazon Kindle	33	11-23-2009 09:10 AM
Cracked screen.......	Petars	Sony Reader	2	09-06-2008 06:02 PM

05-03-2010, 07:30 PM	#2
Davimee Happy Wife & Momma Posts: 532 Karma: 1634 Join Date: Jan 2010 Location: USA Device: Purple Astak Pocket Pro! :)	Oh no! I'm so sorry to hear that! I think I remember seeing on Astak's web page, or maybe EZReader.com that they can replace the screen. It seems like it's around $100. It's a lot, I know, but still less than buying an entire new ereader...

05-03-2010, 07:51 PM	#4
omro Addict Posts: 322 Karma: 64 Join Date: Nov 2008 Location: Hamilton, On Device: Broke both my ebook readers, and bought an iPad. Couldn't be happier.	Thanks guys! Being that I'm in Canada, am guessing that will bulk up the cost a little. I shall email support.

05-04-2010, 10:04 AM	#5
AJ Starr Guru Posts: 772 Karma: 1023994 Join Date: May 2008 Location: Nebraska, USA Device: PEZ, Color Libre, 2@Sony T1, Onyx i62HD	By the by, Robertb, I've noticed that when I shut my case, if I'm not careful, the magnetic flap has flipped around and hit the screen. So far I've been very gentle and haven't had a problem but that is something that I can envision happening: the flap swings around and hits the screen hard enough to breaks some pixels. Just a thought. AJ

05-04-2010, 01:22 PM	#6
omro Addict Posts: 322 Karma: 64 Join Date: Nov 2008 Location: Hamilton, On Device: Broke both my ebook readers, and bought an iPad. Couldn't be happier.	Not sure what happened to it. The PPro was in my bag with my gym gear, nothing heavy or sharp in the bag. Looks like an impact through the closed case sigh

05-05-2010, 07:56 AM	#7
omro Addict Posts: 322 Karma: 64 Join Date: Nov 2008 Location: Hamilton, On Device: Broke both my ebook readers, and bought an iPad. Couldn't be happier.	36 hours after mailing Astak support, not a peep :-(

05-05-2010, 01:19 PM	#9
omro Addict Posts: 322 Karma: 64 Join Date: Nov 2008 Location: Hamilton, On Device: Broke both my ebook readers, and bought an iPad. Couldn't be happier.	Thanks :-)

05-06-2010, 03:22 PM	#11
nimblem Addict Posts: 303 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	I emailed three times... the first email was on friday.. I haven't gotten a response yet either

05-06-2010, 03:49 PM	#12
nimblem Addict Posts: 303 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	So, I just called astak and when it went to Elliots voicemail I got the message saying his inbox was full so I pushed # for more options. I explained that his voicebox was full and couldn't take more messages to the guy that answered the phonen so he paged someone else to take my call and I now have an RMA#. I guess I said all that to say that even though the email was not answered (still not sure if astak just didn't get my emails, that's happened before) I did get the problem taken care of. I just pray that this device doesn't haven't any problems

05-06-2010, 09:13 PM	#13
omro Addict Posts: 322 Karma: 64 Join Date: Nov 2008 Location: Hamilton, On Device: Broke both my ebook readers, and bought an iPad. Couldn't be happier.	I've not heard anything yet either :-(


Advertisement Enthusiast