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Old 04-28-2014, 07:44 PM   #1
franknarf
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Wifi connection fails on KPW 2

On my Kindle Paperwhite generation 2, I get the following popup window when attempting to connect to my wifi network:

Quote:
Connection Failed
Your Kindle connected to the Wi-Fi network but could not reach the Internet. Contact your Internet Service Provider for further assistance.
My wifi network works just fine for my Android phone, iPad Air and HP laptop, but the Kindle only gives that cryptic message. And my Kindle connects okay to the unreliable wifi networks nearby (but they go in and out and are frequently down).

Does anyone know if there is some way to make this work? I started a support request with Amazon, but they made it clear they had no idea what I was talking about and would like to run through a bunch of troubleshooting steps over the phone. I figured I'd post here first in case someone was familiar with this. Thanks for any help.

----------------------------------------------------------------------------------------------

Aside. My wifi comes from Windows' built-in hostednetwork running on my PC. This is not an "adhoc network," which I hear Kindle does not support; these are two different things. My device supports 100 clients, so that isn't it either...

Further aside. This forum is a great resource, and thanks to it, I haven't up 'til now had a problem (on other mobile devices or with Calibre) I couldn't solve!

Last edited by franknarf; 04-28-2014 at 07:45 PM. Reason: explain acronym in title
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Old 04-29-2014, 02:27 PM   #2
Murmelantes
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Could be a DNS issue...
Have you tried to add the network manually?
You can specify some DNS in advanced settings, maybe that would help!
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Old 04-29-2014, 05:50 PM   #3
sirmaru
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Hold the power button for 60 seconds and do a reset. I've had to do that a couple of times to make connection to Wi-Fi.
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Old 04-29-2014, 05:53 PM   #4
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Quote:
Originally Posted by sirmaru View Post
Hold the power button for 60 seconds and do a reset. I've had to do that a couple of times to make connection to Wi-Fi.
60 seconds??!! I thought it was only 20!
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Old 04-29-2014, 08:57 PM   #5
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15-20 seconds usually does it for me...
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Old 04-29-2014, 09:11 PM   #6
eschwartz
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You will often see recommendations to hold down the power button on insert_device_here for overlong periods of time (usually 60 seconds) since it can be difficult to tell if you did it for long enough and people -- especially the non-techy ones -- are prone to letting go mere seconds too early. Tech support assumes no one can mess up by 2/3 of the instructed timespan.

And thus the rumor propagates.
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Old 04-29-2014, 10:54 PM   #7
franknarf
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Hi, thanks for all your suggestions! Good to know about that reset option; I had only tried powering off and on.

I gave up, waited several hours and tried again, and it worked. Thanks again
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