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Old 03-22-2014, 08:43 AM   #1
Witty Username
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Prices on Kobo UK must be a mistake!

I've just been browsing the Kobo UK store and looked at the childrens' books by Lois Lowry. Most of her books are at least £26 and several are over £70!!

Bless this Mouse is 'discounted' from £115.79 to 'only' £71.87
(that's $191 discounted to $118.55)

amazon kindle has the same title for £9, so what's going on?


ETA - I have emailed the question to Kobo CS

Last edited by Witty Username; 03-22-2014 at 08:54 AM.
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Old 03-22-2014, 12:57 PM   #2
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Obviously some kind of problems with their pricing... I did a check on another book using luzme.com, it was recently £7.67, but has jumped up to £67, while everywhere else sells it for £3-£8.

http://luzme.com/author/Lois+Lowry/b...ey+Bird+Greene
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Old 03-23-2014, 06:56 AM   #3
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@witty username - good grief!!!

I'll be very interested to see you post the Cust Serv reply if you don't mind.
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Old 03-23-2014, 06:57 AM   #4
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Well obviously the Kobo version is about 20 times superior to the Amazon version.
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Old 03-25-2014, 07:30 AM   #5
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Well, the response from Kobo CS is not exactly helpful:

Quote:
You contacted us today regarding the kid's book. We are sorry to hear that you are finding our prices quite high which is absolutely quite strange because our prices are mostly matchless with other online publishing companies. The book which you referred "Bless this mouse" costing 71 GBP is actually costing 7.43 GBP. I am not sure which link are you searching exactly. For your assistance, we would like to ask you to always search on www.kobobooks.com. The link of the searched book is given below:

http://store.kobobooks.com/en-US/ebook/bless-this-mouse

We apologize for the inconvenience this may have caused you.
Asking me to 'always search on kobobooks.com'? Well, that's where I found the books listed at ridiculous prices.

However, the prices for Lois Lowry's books are now as expected so it could have been a temporary glitch I suppose.
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Old 03-25-2014, 07:53 AM   #6
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I'm surprised they didn't ask you to do a factory reset on your device...
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Old 03-25-2014, 02:43 PM   #7
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Quote:
Originally Posted by Witty Username View Post
Well, the response from Kobo CS is not exactly helpful:



Asking me to 'always search on kobobooks.com'? Well, that's where I found the books listed at ridiculous prices.

However, the prices for Lois Lowry's books are now as expected so it could have been a temporary glitch I suppose.
No they simply fixed the mistake and are pretending not to be idiots now. Unfortunately the reply they give you only enhances the idiot image.

regards

Jack
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Old 03-25-2014, 03:24 PM   #8
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Ah well, good to see the prices have been fixed. If it ever happens again, you'll need to remember to take a screenshot and email them it as proof
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Old 03-25-2014, 05:35 PM   #9
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Quote:
Originally Posted by jackastor View Post
No they simply fixed the mistake and are pretending not to be idiots now. Unfortunately the reply they give you only enhances the idiot image.

regards

Jack
Nothing says people in customer support would even know of the issue especially if it was transient.
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Old 03-26-2014, 02:25 AM   #10
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@Peter T et al ... I think that Kobo Cust Care should've escalated this issue up the line, and appropiate attention give to it.

Because as you say Peter, it's not necessarily within their knowledge to deal with a matter of this nature, however, it is a very important selling (and competitive) issue when incorrect pricing has been attached to a ebook (high or low).
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Old 03-26-2014, 12:10 PM   #11
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Originally Posted by Lynx-lynx View Post
@Peter T et al ... I think that Kobo Cust Care should've escalated this issue up the line, and appropiate attention give to it.

Because as you say Peter, it's not necessarily within their knowledge to deal with a matter of this nature, however, it is a very important selling (and competitive) issue when incorrect pricing has been attached to a ebook (high or low).
From reading the CS response it looks like the problem had already been corrected by the time they responded, so they likely assumed the poster had gotten to it via a cached copy (with old data) hence the recommendation to search via kobo.com. Kobo CS generally isn't very good, and they maybe could have explained it better in this case, but I really don't see where they need to escalate it if it's been fixed already.
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Old 03-26-2014, 04:42 PM   #12
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Originally Posted by robko View Post
From reading the CS response it looks like the problem had already been corrected by the time they responded, so they likely assumed the poster had gotten to it via a cached copy (with old data) hence the recommendation to search via kobo.com. Kobo CS generally isn't very good, and they maybe could have explained it better in this case, but I really don't see where they need to escalate it if it's been fixed already.
Exactly my thinking too.

The team responsible for the website probably noticed the error and fixed it. By the time the customer support person received the enquiry and checked the website to see if it was true they would have seen the correct price and thought to themselves "Looks fine to me, what the *beep* is this person going on about, maybe they're not looking at our website or something so I better tell them to always search for books via our website".

Seems a perfectly reasonable response to me.
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Old 03-26-2014, 04:56 PM   #13
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@robko and moffattm .... Perfectly good assumptions and certainly worthy of being in the mix of possibilities.
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Old 04-04-2014, 10:17 AM   #14
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I found some more wacky pricing, although on the Canadian site. P is for Peril by Sue Grafton is $20.99!!! All the others except P and the newest one are the regular $8.99 price.

http://store.kobobooks.com/en-CA/ebook/p-is-for-peril-2
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Old 04-16-2014, 04:06 PM   #15
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This is the wackyest: http://store.kobobooks.com/it-IT/ebo...nd-development it says €1543,65 :O and Amazon says $2042.50 !??! Free Shipping?!? I want Jeff Bezos bringing it at home together with the authors!!!

What kind of book is this!??! The whole Art of Computer Programming, Knuth included is cheaper and surely better than this unknown thing!
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