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Old 10-01-2013, 11:52 PM   #1
taphil
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Device: Kindle Paperwhite 2
Defective LED on Paperwhite 2

Looks like I got a dud. I didn't notice it in the daytime when I got it, but went to read at night and it was obvious.

The left LED on the bottom doesn't turn on evenly with the other 3 LEDs. When the brightness setting is below 11, the left LED stays off. Above 11, it does turn on but it's not as bright as the other 3 LEDs. This causes a huge dark spot over the bottom left quarter of the screen with any brightness setting. It's even more obvious that in the pictures show.

This is ad-free PW2. I'll probably return it to Amazon and pick up the ad version at Best Buy and pay the $20. Question though: does the $20 fee to make the Kindle ad-free apply to the lifetime of that particular device, or does it carry over to Kindles I get in the future?
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Old 10-01-2013, 11:57 PM   #2
jswinden
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Wow, send it back for sure. That is obviously a bad unit. The SO, or lack thereof, applies only to one specific Kindle. SO, or lack thereof, are not transferable to another Kindle.
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Old 10-02-2013, 12:02 AM   #3
taphil
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So if I pay to remove SO, will it permanently be disabled if I were to sell it in the future and someone else registered it with their account?
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Old 10-02-2013, 07:06 AM   #4
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Originally Posted by taphil View Post
So if I pay to remove SO, will it permanently be disabled if I were to sell it in the future and someone else registered it with their account?
Exactly.
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Old 10-02-2013, 09:00 AM   #5
sirmaru
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Definite defect

Quote:
Originally Posted by taphil View Post
Looks like I got a dud. I didn't notice it in the daytime when I got it, but went to read at night and it was obvious.

The left LED on the bottom doesn't turn on evenly with the other 3 LEDs. When the brightness setting is below 11, the left LED stays off. Above 11, it does turn on but it's not as bright as the other 3 LEDs. This causes a huge dark spot over the bottom left quarter of the screen with any brightness setting. It's even more obvious that in the pictures show.

This is ad-free PW2. I'll probably return it to Amazon and pick up the ad version at Best Buy and pay the $20. Question though: does the $20 fee to make the Kindle ad-free apply to the lifetime of that particular device, or does it carry over to Kindles I get in the future?
Call Amazon CS and they will send you a new unit as a replacement with no cost to you. Yours is the first real defect I've seen posted here for the PW 2013. They may even give you a small credit for your inconvenience.
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