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Old 08-04-2008, 09:03 PM   #1
wang960
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ABC Amber CHM Converter

Hi,

I read in this forum that ABC Amber chm converter is a good tool to convert chm to rtf then we can use any other tool to convert rtf to lrf, sounds interesting and decided to give it a try, in order to fully evaluate the software i ordered thru SWEG(www.swreg.org), problem started after that, either the maker of ABC Amber CHM converter, http://www.thebeatlesforever.com, or SWReg will answer any email(even in their internal messaging system), more than a week has passed, fully paid, and yet no email regarding download link and registration key as indicated in the invoice.

Anybody experience the same problem? any way to contact the maker? following two email addresses got no response:

processtext@thebeatlesforever.com
processtext@processtext.com
support@swreg.org

If anyone has been able to contact the maker in the past, please inform them this problem and let me know how to contact them,

Thanks,

wang
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Old 08-05-2008, 09:01 AM   #2
haliava
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Quote:
Originally Posted by wang960 View Post
Hi,
If anyone has been able to contact the maker in the past, please inform them this problem and let me know how to contact them,
Hmm, strange. Have you checked you spam/junk mail folder?
Normally keys are sent out quite soon.

Leonid
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Old 08-05-2008, 09:24 AM   #3
wang960
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Originally Posted by haliava View Post
Hmm, strange. Have you checked you spam/junk mail folder?
Normally keys are sent out quite soon.

Leonid
yes, i checked the spam folder, none. I even put their domain in the whitelist as suggested in their FAQ, nothing come. I also emailed them using my other email address, no response. using SWReg's web based email got no response neither from processtext group or SWReg. if ever anybody can communicate with the maker of the said software, please ask them to email me at following address:

wang960 at yahoo.com

btw, my registration with them is not the email above

Thanks,

wang
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Old 08-05-2008, 09:47 AM   #4
lordmax
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Hi

Quote:
Originally Posted by wang960 View Post
Hi,

passed, fully paid, and yet no email regarding download link and registration key as indicated in the invoice.

Anybody experience the same problem? any way to contact the maker? following two email addresses got no response:


wang
I have the same e-mail addresses.
It's strange 'cause I buyed it some times ago and the key's arrived instantly.

Take the suggestion to control spam.
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Old 08-05-2008, 10:19 AM   #5
wang960
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Originally Posted by lordmax View Post
Hi

I have the same e-mail addresses.
It's strange 'cause I buyed it some times ago and the key's arrived instantly.

Take the suggestion to control spam.
can you email them my email address and see if they will response? that will be a great help, my email address is: wang960 at yahoo.com, thanks.

yes i have excluded their domain in the spam control, strange problem really.

wang
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Old 08-06-2008, 10:49 AM   #6
wang960
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ok, this problem is solved, I got an email from paypal that a full or partial refund has been made by SWReg, nothing from swreg and processtext about the reason why refund was made, quite a good ending, but left me no abc amber comverter
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Old 08-06-2008, 11:13 AM   #7
lordmax
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retry

Hi

Quote:
Originally Posted by wang960 View Post
ok, this problem is solved, I got an email from paypal that a full or partial refund has been made by SWReg, nothing from swreg and processtext about the reason why refund was made, quite a good ending, but left me no abc amber comverter
Why don't retry?
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Old 08-06-2008, 12:35 PM   #8
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I believe it will be the same, will try to find other ways to convert chm to lrf.
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Old 10-03-2008, 12:21 AM   #9
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I've got the ABC converter full version, but I can't figure out how the .key file works. The email says to just click on it, but then I get a message saying I don't have the program or whatever to open the .key file. Help?!

Last edited by jesikadawn; 10-03-2008 at 12:24 AM.
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Old 02-24-2009, 12:28 AM   #10
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Sorry for the delay, somehow I missed this thread earlier.

First, I am not part of the Process Text Group, just a user of their products for many years -- both the free ones and the paid ones.

The direct email address for them is: processtext@processtext.com

They have been very responsive to my emails and requests.

The key you receive is a self contained program that places an entry in the registry to activate the full features of the program and extend it beyond the original trial period.

SWReg acts as an agent for them and does the credit card processing. Process Text Group provides the product and support.
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Old 02-28-2009, 01:52 PM   #11
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i had this happen the other day to me, it sucks.
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Old 04-15-2009, 01:07 PM   #12
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Hi Everyone,

We apologize for any inconvenience experienced from the purchase process. I want to let everyone know should this error happen to occur in the future SWREG has just recently launched a new SWREG customer service page and a SWREG FAQ page that will answer any questions and concerns. In addition, we also have a 24 hour customer service center for a very quick response. Please feel free to open the lines of communication through any of these channels and we’ll happily assist with any inquires to the best of our abilities. It will also be helpful to you if you have the original email address associated with your transaction to speed up the process.

Thanks,
John
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Old 07-15-2009, 07:53 PM   #13
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I noticed their swreg twitter page that I think you all should check out. I really like their service and it was easy to set up payment methods. They were also very responsive having answering my questions by contacting them through twitter

Last edited by Eric; 07-15-2009 at 08:09 PM. Reason: typo
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Old 08-11-2009, 01:31 PM   #14
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Quote:
Originally Posted by jesikadawn View Post
I've got the ABC converter full version, but I can't figure out how the .key file works. The email says to just click on it, but then I get a message saying I don't have the program or whatever to open the .key file. Help?!
Long time to answer it but AFTER you have run the ABC program & closed it, double click on the .key file (it is just a registry file) and it will be registered, or change the extension to .reg.
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Old 10-21-2009, 11:21 AM   #15
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Hi there ... me also got same problem ... but i think it worst because processtext never reply my email ....

What I got is reply from SWReg as email below

From: <ibm632@gmail.com>
Date: Mon, Oct 12, 2009 at 10:19 AM
Subject: Re: Order U336398801 - Where is my refund? (KMM22042534I11273L0KM)
To: ProcessText Group <processtext@processtext.com>


Hi There,

Just to know why I never get reply from ProcessText Group. Money already paid but got nothing.


Regret person
Ibm632
------Original Message------
From: SWREG Info
To: Ibrahim Hasan
To: ProcessText Group
Subject: Re: Order U336398801 - Where is my refund? (KMM22042534I11273L0KM)
Sent: Oct 11, 2009 6:36 AM

Dear Support,



Thank you for contacting SWREG.

Customer order ID: U336398801
Customer email contact:ibm632@gmail.com

This customer has requested a refund for their order due to the
following reason:

"Didn't get the product after a month , so where is my refund"

Please reply to the customer regarding their request for a refund and
copy us in the response so we show that the customer has been assisted.

We are copying the customer on this email and we thank you for your help
in this matter.



Sincerely,
Jayson G.
SWREG
Customer Service
Email ID: 12058607






Original Message Follows:
------------------------
didn't get the product after a month , so where is my refund



Sent from my BlackBerry® wireless device via Vodafone-Celcom Mobile.


can some one from processtext explain ...
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