Fictionwise has shut down! - Page 47

Catlady · 03-01-2013, 12:20 PM

So.

After I contacted BN just after the first of the year and was told I'd get my code shortly, and then didn't get it, I simply gave up, not willing to devote any more effort to the whole fiasco. But now, suddenly, here comes an e-mail from BN telling me that my transfer has been completed! So I scurry over to the BN site, log in, and find ... nothing has been transferred. Not a single Fictionwise title has been added. I spot-checked a few FW titles against the list of nontransferable titles, and none of them appear on it, so they SHOULD have transferred. I e-mailed BN, because they've gotten me all annoyed again after I'd washed my hands of the whole thing.

Could someone who had titles transferred to an existing account tell me if they're added to the top as "most recent," as opposed to being integrated according to the FW purchase date?

pdurrant · 03-01-2013, 12:22 PM

Quote:

Originally Posted by Lemurion

Just as an update, The Lord of the Rings just appeared in my account the other day. Looks like they're finally fixing the Two Towers debacle.

That's interesting. My nook account still shows (& downloads) The Two Towers.

It really does look like they're doing a lot of this 'manually' in some way, as otherwise I would have expected all the updates to happen at the same time.

Given B&N's losses, I am making a backup of the books in my nook account. I am having to manually download my titles by clicking on them one at a time(yes, really!). 380/1414 done so far...

AnemicOak · 03-01-2013, 12:33 PM

Quote:

Originally Posted by Catlady

Could someone who had titles transferred to an existing account tell me if they're added to the top as "most recent," as opposed to being integrated according to the FW purchase date?

Yes, they'll be shown as "most recent".

jersysman · 03-01-2013, 04:00 PM

Quote:

Originally Posted by pdurrant

Given B&N's losses, I am making a backup of the books in my nook account. I am having to manually download my titles by clicking on them one at a time(yes, really!). 380/1414 done so far...

Can you get the Nook for PC app? I use that to get my Nook books onto my PC.

AnemicOak · 03-01-2013, 05:08 PM

Quote:

Originally Posted by jersysman

Can you get the Nook for PC app? I use that to get my Nook books onto my PC.

That's how I downloaded my FW transfers.

pdurrant · 03-01-2013, 06:29 PM

Quote:

Originally Posted by jersysman

Can you get the Nook for PC app? I use that to get my Nook books onto my PC.

Now there's a good idea. I wish I'd thought of that! I'll have a go tomorrow. (I've been working with the rather dreadful and unsupported nook for Mac application.)

GeoffC · 03-02-2013, 06:00 AM

Nothing ....

Josieb1 · 03-04-2013, 12:14 PM

I actually got an email today telling me my transfer was finally complete. I have 178 books. I think that's a couple more than I had so need to do a tick back.

gstew · 03-04-2013, 06:17 PM

Quote:

Originally Posted by Josieb1

I actually got an email today telling me my transfer was finally complete. I have 178 books. I think that's a couple more than I had so need to do a tick back.

I got an email today too... below:

"Dear Valued Customer,

Thank you for writing to us about the transfer of your Fictionwise/eReader library to your NOOK library.

We?re happy to let you know that we have completed the transfer of all of your eligible eBook titles to your NOOK library. Just access your NOOK Library on your device or on your personal computer, you?ll see all of the titles available for you to download and read.

Please remember that not all titles are eligible for transfer, so we have included a link for you to see the list of these excluded titles:

http://www.barnesandnoble.com/contai...u5RjExl4/Q&cm_

We invite you to browse our wide selection of NOOK Books, NOOK newsstand, movies and more, so visit us here to add to your Library:

http://www.barnesandnoble.com/u/nook/

Happy Reading!

Barnes & Noble"

Me, I will continue to buy from them... but also continue to back up and liberate my books as I do.

Greg in Mississippi

David Marseilles · 03-04-2013, 06:47 PM

Quote:

Originally Posted by gstew

I got an email today too... below:

"Dear Valued Customer,

Thank you for writing to us about the transfer of your Fictionwise/eReader library to your NOOK library.

The normal response to emailed inquiries is/used to be "call the support line". What was the history of your correspondence, if you don't mind my asking? I might have to shoot them another email if they're responding to them.

Catlady · 03-04-2013, 07:48 PM

Quote:

Originally Posted by gstew

I got an email today too... below:

"Dear Valued Customer,

Thank you for writing to us about the transfer of your Fictionwise/eReader library to your NOOK library.

We?re happy to let you know that we have completed the transfer of all of your eligible eBook titles to your NOOK library. Just access your NOOK Library on your device or on your personal computer, you?ll see all of the titles available for you to download and read.

Please remember that not all titles are eligible for transfer, so we have included a link for you to see the list of these excluded titles:

http://www.barnesandnoble.com/contai...u5RjExl4/Q&cm_

We invite you to browse our wide selection of NOOK Books, NOOK newsstand, movies and more, so visit us here to add to your Library:

http://www.barnesandnoble.com/u/nook/

Happy Reading!

Barnes & Noble"

Me, I will continue to buy from them... but also continue to back up and liberate my books as I do.

Greg in Mississippi

And were the books actually transferred?

That is the same e-mail I got the other day, but in reality no FW books have shown up in my BN account.

gstew · 03-05-2013, 09:16 AM

I had a small number of books (30?) transferred day 1, a bunch more (770?) around the end of the year, and the last ones (50?) in early Feb.

Since day 1, I sent many (20+) customer support requests to B&N, F-Wise, & Ereader and made multiple calls to support. but I think the calls to cust support broke the logjam for the last few books... my last support call was with someone who seemed to know a bit about the process and could respond with useful info.

See some details in a back post here:

http://www.mobileread.com/forums/sho...&postcount=629

Greg in Mississippi

Josieb1 · 03-05-2013, 03:00 PM

Quote:

Originally Posted by David Marseilles

The normal response to emailed inquiries is/used to be "call the support line". What was the history of your correspondence, if you don't mind my asking? I might have to shoot them another email if they're responding to them.

I contacted both Fictionwise (by email) and Nook UK (by live chat) so tbh I can't be sure exactly what method solicited the email, sorry.

HarryT · 03-06-2013, 05:17 AM

Quote:

Originally Posted by pdurrant

That's interesting. My nook account still shows (& downloads) The Two Towers.

So does mine.

ChristopherTD · 03-17-2013, 02:44 AM

Interestingly my Nook UK account is going backwards. I was showing 3 Public Domain titles added by B&N I guess, and none of my Fictionwise titles. Two of these have now vanished, leaving me with just Little Women. I wonder if when that disappears my Fictionwise titles will appear. Email queries to B&N are of course ignored.

03-02-2013, 06:00 AM	#697
GeoffC Chocolate Grasshopper ... Posts: 26,711 Karma: 16550486 Join Date: Mar 2008 Location: Scotland Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Nothing .... __________________ > My Cats

03-04-2013, 12:14 PM	#698
Josieb1 Fanatic Posts: 512 Karma: 1085314 Join Date: Nov 2009 Location: UK Device: KK3G, KT, KPW, Nook Simple Touch, Ipad3, Nook HD, IPhone 5	I actually got an email today telling me my transfer was finally complete. I have 178 books. I think that's a couple more than I had so need to do a tick back. Last edited by Josieb1; 03-04-2013 at 12:19 PM.

03-05-2013, 09:16 AM	#702
gstew Junior Member Posts: 9 Karma: 95000 Join Date: Dec 2009 Location: Mississippi Device: HTC HD2 & One X	I had a small number of books (30?) transferred day 1, a bunch more (770?) around the end of the year, and the last ones (50?) in early Feb. Since day 1, I sent many (20+) customer support requests to B&N, F-Wise, & Ereader and made multiple calls to support. but I think the calls to cust support broke the logjam for the last few books... my last support call was with someone who seemed to know a bit about the process and could respond with useful info. See some details in a back post here: http://www.mobileread.com/forums/sho...&postcount=629 Greg in Mississippi Last edited by gstew; 03-05-2013 at 10:33 AM. Reason: Add transferred item count estimates

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03-01-2013, 12:20 PM	#691
Catlady Wizard Posts: 2,039 Karma: 5838048 Join Date: Oct 2010 Device: jetBook Lite, Libre Color	So. After I contacted BN just after the first of the year and was told I'd get my code shortly, and then didn't get it, I simply gave up, not willing to devote any more effort to the whole fiasco. But now, suddenly, here comes an e-mail from BN telling me that my transfer has been completed! So I scurry over to the BN site, log in, and find ... nothing has been transferred. Not a single Fictionwise title has been added. I spot-checked a few FW titles against the list of nontransferable titles, and none of them appear on it, so they SHOULD have transferred. I e-mailed BN, because they've gotten me all annoyed again after I'd washed my hands of the whole thing. Could someone who had titles transferred to an existing account tell me if they're added to the top as "most recent," as opposed to being integrated according to the FW purchase date?

03-17-2013, 02:44 AM	#705
ChristopherTD Addict Posts: 277 Karma: 1003456 Join Date: Apr 2008 Location: London. UK Device: iBooks on iPad/iPhone 4 (via Calibre)	Interestingly my Nook UK account is going backwards. I was showing 3 Public Domain titles added by B&N I guess, and none of my Fictionwise titles. Two of these have now vanished, leaving me with just Little Women. I wonder if when that disappears my Fictionwise titles will appear. Email queries to B&N are of course ignored.


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