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Old 03-03-2013, 02:56 PM   #1
Jowi
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Kindle 'dead' line of pixels?

This is my paperwhite and the issue is a bit annoying - I might 'live with it' but the thing is, when I do that, then when I decide to upgrade and sell my old one, I have to sell it with an issue, which may make it harder to sell.

Would you contact Amazon for a new one with this issue? This line is consistent - when I read in landscape mode, it goes down vertically and just messes up the letters in that area. It's about 2/3 down from the top of the screen.

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Old 03-03-2013, 03:11 PM   #2
pidgeon92
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I assume you've tried rebooting and a factory reset? If so, I'd request a replacement.
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Old 03-03-2013, 03:13 PM   #3
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I would definitely not keep it.
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Old 03-03-2013, 03:16 PM   #4
Jowi
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Quote:
Originally Posted by pidgeon92 View Post
I assume you've tried rebooting and a factory reset? If so, I'd request a replacement.
Actually, I haven't. I will try that. Thanks!
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Old 03-03-2013, 03:28 PM   #5
Jowi
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Did a reboot, then a total reset, and the line is still there.
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Old 03-03-2013, 03:53 PM   #6
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i would definitely not accept that. i was annoyed by a few bright specks, that would drive me absolutely insane. just more quality control issues
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Old 03-03-2013, 06:20 PM   #7
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The example is certainly not normal -- I would contact Amazon for a replacement.
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Old 03-03-2013, 08:08 PM   #8
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Quote:
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I would definitely not keep it.
Neither would I, send it back OP.
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Old 03-03-2013, 08:19 PM   #9
Jowi
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Thanks for the reassurance. I always feel I'm being too nit-picky and still felt that way when I was chatting with Amazon, but knowing you all would return it, too, made me feel better. A replacement is on the way
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Old 03-03-2013, 08:43 PM   #10
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i hope this one is better for you, let us know
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Old 03-04-2013, 06:43 AM   #11
HarryT
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That looks like a problem with the screen controller circuitry. Definitely get a replacement - it's a hardware fault.
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Old 03-04-2013, 07:37 PM   #12
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I would also have returned it. Hope you'll get a good unit next.
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Old 03-04-2013, 10:39 PM   #13
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Thanks
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Old 03-06-2013, 10:39 PM   #14
Jowi
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I got my new one today. Looks good so far. I noticed the lighting/screen is a little warmer in color - which is a good thing in my book.

Well, here, I'll post a picture. Even with my iPod Touch camera you can easily see the color difference.

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