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Old 02-24-2013, 11:41 PM   #31
xendula
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aaargh! The Clip Zip isn't being detected by my PC any more, see attached screenshot of error message. (This is the only device I have been connecting to my computer in the past days.)
I tried changing the USB setting on the device - none of them made a difference, removing the memory card, doing a factory reset (does not seem to work at all), restarting the Clip Zip and my computer - all to no avail.

I am starting to despair - has anyone had this happen before?

I can't even reinstall the firmware since my computer won't detect it.
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Old 02-24-2013, 11:57 PM   #32
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Quote:
Originally Posted by xendula View Post
aaargh! The Clip Zip isn't being detected by my PC any more, see attached screenshot of error message. (This is the only device I have been connecting to my computer in the past days.)
I tried changing the USB setting on the device - none of them made a difference, removing the memory card, doing a factory reset (does not seem to work at all), restarting the Clip Zip and my computer - all to no avail.

I am starting to despair - has anyone had this happen before?

I can't even reinstall the firmware since my computer won't detect it.

Either a defective player or cable.

You could try a different USB port but it sounds like something is broken.

From Sansa Support

If you have Win 7 Try:
From Sansa's Clip Zip Forum

Last edited by Blossom; 02-25-2013 at 12:03 AM.
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Old 02-25-2013, 04:34 AM   #33
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I've never used the sleep timer, because I generally use my Clip Zip when away from home. Most of my home listening is done on my iPod.
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Old 02-25-2013, 07:54 AM   #34
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Quote:
Originally Posted by Blossom View Post
Either a defective player or cable.

You could try a different USB port but it sounds like something is broken.

From Sansa Support

If you have Win 7 Try:
From Sansa's Clip Zip Forum
Thank you, Blossom. I'll try to exchange it, but now I am really bummed out.
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Old 02-25-2013, 07:59 AM   #35
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Quote:
Originally Posted by xendula View Post
Thank you, Blossom. I'll try to exchange it, but now I am really bummed out.
Don't dishearten, lemons exist in all products. I have two Clip Zips and two Clip+s and have never had any problems with them (outside of a clock error I mentioned above on one of my Zips).

The Clips are great products. Exchange yours and try again.
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Old 02-25-2013, 08:52 AM   #36
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^ Yes, I'll give it another try with a replacement device.
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Old 02-25-2013, 11:54 AM   #37
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Quote:
Originally Posted by xendula View Post
^ Yes, I'll give it another try with a replacement device.
Did you have it on Autodetect? That is what mine is set to. I also have two zips on a W7 and I remember it saying (computer) installing drivers or something and I thought what????

Did you shut down your computer and start again? Just a silly suggestion the IS&T always use to tell me at work.

I hope yours fixes itself or exchange it. It is the best I have found for .wma audiobooks.

Did you update your firmware? Another silly suggestion. One zip was updated, the other one wasn't.

By the way the album art only works on the internal drive, not on the external card. Does anyone know how to make it work?

Last edited by new; 02-25-2013 at 11:56 AM. Reason: Did you update your firmware?
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Old 02-25-2013, 04:43 PM   #38
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Yes, yes and yes, I tried all the above, and none of them are silly questions.
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Old 02-25-2013, 05:01 PM   #39
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Quote:
Originally Posted by new View Post
Did you have it on Autodetect? That is what mine is set to. I also have two zips on a W7 and I remember it saying (computer) installing drivers or something and I thought what????

Did you shut down your computer and start again? Just a silly suggestion the IS&T always use to tell me at work.

I hope yours fixes itself or exchange it. It is the best I have found for .wma audiobooks.

Did you update your firmware? Another silly suggestion. One zip was updated, the other one wasn't.

By the way the album art only works on the internal drive, not on the external card. Does anyone know how to make it work?
No as far as I know on WMA Album art will not work on a SD Card. I don't know why but that's just the way it works. Not a big deal though it's just a small pic.
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Old 03-06-2013, 01:32 AM   #40
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To get album art to show: try adding a .jpeg of the art labeled "cover" to the folder after transferring the files, but before starting up (refreshing the media on) the Clip.
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