Troubleshooting How remove adds??

Remus · 02-21-2013, 04:15 AM

Is it possible to remove ads from Kindle Touch 5.3.2 Update
I updated my Kindle to ver. 5.3.2 and re-advertising appeared to me in my Kindle. Is there any way to remove these ads? I looked everywhere but could not, and so far to find a good way to remove the ads.

Remus

Joy736 · 02-21-2013, 04:33 AM

If you paid Amazon to remove the adds and they reappeared after a software-update, call Kindle support. If you got rid of the adds illegally, we are not supposed to assist you with that

HarryT · 02-21-2013, 11:46 AM

Quote:

Originally Posted by Remus

Is it possible to remove ads from Kindle Touch 5.3.2 Update
I updated my Kindle to ver. 5.3.2 and re-advertising appeared to me in my Kindle. Is there any way to remove these ads? I looked everywhere but could not, and so far to find a good way to remove the ads.

Remus

Did you look on the "Manage Your Kindle" page at Amazon? That should have an option to allow you to remove the ads.

BeccaPrice · 02-21-2013, 01:20 PM

I had this problem a while ago. I'd paid Amazon to remove ads, and they were removed for a short time, until I used the wifi, and then they were back. I spent 45 minutes or more on the phone with second-tier customer service (the first tier bounced me fast to someone with more expertise.)

The solution finally was for Amazon to turn ads on again, then off again, and the no-ads finally took. But Amazon had to do that; it didn't work when I did it from the Manage Your Kindle page.

Remus · 03-05-2013, 05:12 AM

I solved the problem. Thank you for your help

brianinmaine · 03-05-2013, 06:05 AM

I also had issues and had to do a factory reset to make them stay gone, at Amazons request, after I paid to remove.

Remus · 03-05-2013, 06:31 AM

I wrote a query to Amzonai in response I get the info that adds were removed for free

probably because I live permanently outside the U.S.

02-21-2013, 04:15 AM	#1
Remus Junior Member Posts: 3 Karma: 10 Join Date: Feb 2013 Location: Poland Device: Kindle Touch	How remove adds?? Is it possible to remove ads from Kindle Touch 5.3.2 Update I updated my Kindle to ver. 5.3.2 and re-advertising appeared to me in my Kindle. Is there any way to remove these ads? I looked everywhere but could not, and so far to find a good way to remove the ads. Remus

02-21-2013, 04:33 AM	#2
Joy736 Addict Posts: 301 Karma: 1078442 Join Date: Oct 2011 Location: Netherlands Device: Kindle Paperwhite	If you paid Amazon to remove the adds and they reappeared after a software-update, call Kindle support. If you got rid of the adds illegally, we are not supposed to assist you with that __________________ Currently reading: The Book Thief by Markus Zusak / The Great Gatsby by F. Scott Fitzgerald http://www.goodreads.com/user/show/13623150

02-21-2013, 01:20 PM	#4
BeccaPrice Wizard Posts: 1,718 Karma: 10391259 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	I had this problem a while ago. I'd paid Amazon to remove ads, and they were removed for a short time, until I used the wifi, and then they were back. I spent 45 minutes or more on the phone with second-tier customer service (the first tier bounced me fast to someone with more expertise.) The solution finally was for Amazon to turn ads on again, then off again, and the no-ads finally took. But Amazon had to do that; it didn't work when I did it from the Manage Your Kindle page. __________________

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03-05-2013, 05:12 AM	#5
Remus Junior Member Posts: 3 Karma: 10 Join Date: Feb 2013 Location: Poland Device: Kindle Touch	I solved the problem. Thank you for your help

03-05-2013, 06:05 AM	#6
brianinmaine Connoisseur Posts: 91 Karma: 380902 Join Date: Jan 2013 Location: West Gardiner, Maine Device: Touch (5.3.2.1)	I also had issues and had to do a factory reset to make them stay gone, at Amazons request, after I paid to remove.

03-05-2013, 06:31 AM	#7
Remus Junior Member Posts: 3 Karma: 10 Join Date: Feb 2013 Location: Poland Device: Kindle Touch	I wrote a query to Amzonai in response I get the info that adds were removed for free probably because I live permanently outside the U.S.


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