|02-14-2013, 12:20 AM||#16|
Join Date: Jan 2013
Device: Sony I3
PRS-T1 Sony service is a joke
As I said before That was my experience with Sony.After I escalate this issue to the higher ups and I filled proper complains with the BBB and the California Consumer Affairs,a Lady name Jacky from SONY reached me offering me assistance to resove my issue,I accepted her assistance as I promised her I will withdraw the complaint with the 2 agencies as well in this forum,Only thing I don't understand how the other customer services representatives made me do this,Well I hope next time they learn how to treat customers Fairly.
|02-15-2013, 12:29 PM||#17|
Sony Customer Service Rep
Join Date: Nov 2010
Device: Sony Reader
Good morning MickiTee,
Thank you for your post.
I apologize if you are not completely satisfied with the service provided to you.
I work for Sony Electronics Inc. in the United States and as such I am not familiar with the procedures for Sony in other regions.
Please visit the Sony Support Center for the UK at: http://www.sony.co.uk/support/hub/sony_europe.html
They can provide additional information about obtaining support and technical inquiries in your region.
Sony Support USA
|02-15-2013, 12:45 PM||#18|
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Aura H2O, Sony PRS-650, Sony PRS-T1, nook STR, iPad 1, iPhone 5
I had a problem with my 505 and it was out of warranty. There was no physical damage. The screen controller was the problem (or so I think) anyway, I called Sony about it. They told me it would cost some absurd amount to get it fixed or replaced. I think asked the person on the phone if the price could be lowered because Readers (including Sony) were now at a lower price and the cost for buying a new one is not that much more. He went away for a few, came back and said a reasonable price which I accepted. I had two choices, I could get a refurbished unit or get the 505 fixed. I took the refurbished unit. It was a 600 that came. Oh and Sony paid for all the shipping. I sold the 600 and got a 650. But overall, the service was just fine.
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