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Old 02-05-2013, 11:08 AM   #466
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Originally Posted by Venus View Post
I too had the same thing happen, so I contacted Overdrive. The following is their reply

We had a strange system hiccup. Unfortunately, we prematurely communicated to users that their hold was available when it was not. If you signed in to retrieve the title, you would have found that the title was not available to check out. You will receive another notification when the title is available for check out. We apologize for this inconvenience.
Thanks for reporting back on this, Venus!
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Old 02-05-2013, 11:20 AM   #467
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Oooh...maybe the 'hiccup' was also responsible for my 'Mystery of the Missing Email'. Here's hoping.
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Old 02-05-2013, 11:53 AM   #468
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Bad news, folks. Things have gone from bad to worse on Overdrives hold system. I had holds on two pre-release titles that were released today - one at a library with the new format and one at a library with the old reliable format. I should have received email last night saying the ebooks were available for checkout. This morning, no emails. When I check my accounts, I am number 1 of ##, but the ebook is not available for checkout. I know I was first in line and the ebook should be available to me. I have sent off an inquiry to Overdrive support and my libraries paper website to find out what is going on.
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Old 02-05-2013, 11:55 AM   #469
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Check to see if the release date has been moved back. Probably not the case, but it's happened to me on a couple of occasions. There does seem to be something wonky with OverDrive's notification system recently, though.
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Old 02-05-2013, 12:51 PM   #470
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Quote:
Originally Posted by davem2bits View Post
Bad news, folks. Things have gone from bad to worse on Overdrives hold system. I had holds on two pre-release titles that were released today - one at a library with the new format and one at a library with the old reliable format. I should have received email last night saying the ebooks were available for checkout. This morning, no emails. When I check my accounts, I am number 1 of ##, but the ebook is not available for checkout. I know I was first in line and the ebook should be available to me. I have sent off an inquiry to Overdrive support and my libraries paper website to find out what is going on.
You may also want to double check your cart. Sometimes I click on a book (that I had a hold on) to add to my cart it tells me no copies are available. When I go to my cart, the book is in my cart. It's like there is a cross in messages when adding it to your cart.
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Old 02-05-2013, 02:23 PM   #471
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Brooklyn Public Library now has this disclaimer on their digital media site:

If you received a holds email but the title was not available for checkout, please disregard. You will receive another notification when your hold is available. We apologize for the inconvenience.
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Old 02-05-2013, 09:07 PM   #472
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FLP (Philly) has the same message on the Holds screen:
Quote:
If you received a holds email but the title was not available for checkout, please disregard. You will receive another notification when your hold is available. We apologize for the inconvenience.
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Old 02-06-2013, 12:05 AM   #473
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I got another notice about the same book, tonight, and this time when I went to Holds it was actually available.
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Old 02-07-2013, 10:41 AM   #474
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Oh my. My last remaining library has taken down the 'Next Gen Coming Soon' banner.

Dare I hope?
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Old 02-07-2013, 12:49 PM   #475
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The three libraries I use most still haven't switched over
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Old 02-07-2013, 05:19 PM   #476
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Quote:
Originally Posted by xendula View Post
FLP (Philly) has the same message on the Holds screen:
If I had done that I would have been fired! Times have changed. Don't proof anything before you release it or ship it.

I just was sent something from XXX that was not complete, three things missing, in the box. They did not apologize, I asked for faster shipping since it was their fault. Guess what? I will get it in 8 days. I will not do business with them again.

Times have changed.
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Old 02-07-2013, 06:37 PM   #477
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One of mine went over to the "dark side" just the other day.

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The three libraries I use most still haven't switched over
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Old 02-07-2013, 07:39 PM   #478
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The three libraries I use most still haven't switched over
Do they still have the 'Coming Soon' banner...or did they ever?
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Old 02-07-2013, 11:29 PM   #479
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Do they still have the 'Coming Soon' banner...or did they ever?
Never had the banners.
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Old 02-08-2013, 01:44 AM   #480
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Quote:
Originally Posted by DianNC View Post
Brooklyn Public Library now has this disclaimer on their digital media site:

If you received a holds email but the title was not available for checkout, please disregard. You will receive another notification when your hold is available. We apologize for the inconvenience.
I've noticed this message on the FLP site as well. What happened? Did a computer have a malfunction and spew out thousands of emails? More likely, someone hacked into an Overdrive server and faked a lot of false notifications. Ah, I long for the early days of ebooks, where there were fewer people reserving books. Now the waiting lists take several months to wind down. Don't you dare take a vacation, because you may get a notice that you cannot respond to in time. Then you have to get in the queue again, and wait till next season. Drats.
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